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Excellent customer service plays a critical role in any organization's success: here's why and how

Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.
Why 99.99% Uptime Matters for Contact Centers – and How to Get There

Every minute of downtime risks lost revenue and missed service commitments. With cloud-based solutions and tools like icePhone, your business can deliver consistent, 24/7 customer service.
ComputerTalk and Tethr Slice of ice Recap – Optimize Your Contact Center with AI Analytics

On Wednesday, May 3rd, ComputerTalk, in partnership with Tethr, presented our latest Slice of ice webinar, Optimize Your Contact Center with AI Analytics.