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  • Staff Spotlight: Bernie Lee

    by Bernie Lee | Published On June 16, 2023

    It was that one Spring morning a number of years ago that I made the call (a cold call, in fact). The snow had melted, the ground was just thawing, and trees were starting to bud once again. It was a call to a young company, merely six years in existence, that had specialized in voice IVR systems with a platform called Glacier. It was advanced self-serve technology running on high-density telephony boards with analog lines and ISDN PRI trunks. (It has since morphed into a feature-rich omnichannel contact center product.)


  • How to achieve 99.99% uptime for your contact center with icePhone

    by Anastasia Micic | Published On June 9, 2023

    What is uptime and why is it so important? In short, the higher your uptime the more reliable you are as a contact center. Migrating to the cloud and/or integrating icePhone within your contact center can lead to a 99.99% uptime.


  • What is a Contact Center?

    by Erina Suzuki | Published On June 2, 2023

    A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.


  • ComputerTalk and VNEXT: Partners in Providing Full-Service Telephony Migration to Microsoft Teams

    by Shaundalee Carvalho | Published On May 30, 2023

    We are pleased to announce that we have partnered with VNEXT Group to provide customers with full telephony and unified communications (UC) migration to Microsoft Teams, including the contact center.


  • Staff Spotlight: Laura Simmonds

    by Laura Simmonds | Published On May 19, 2023

    My journey to ComputerTalk started at Wilfrid Laurier University; I was in my 4th year of a Communications Studies degree and was still figuring out what I wanted to do after graduating. I decided to go to the Waterloo Career Fair to see what employers were there and what piqued my interest.


  • ComputerTalk and Tethr Slice of ice Recap – Optimize Your Contact Center with AI Analytics

    by Shaundalee Carvalho | Published On May 12, 2023

    On Wednesday, May 3rd, ComputerTalk, in partnership with Tethr, presented our latest Slice of ice webinar, Optimize Your Contact Center with AI Analytics.


  • ComputerTalk stands out from its competitors by exceeding client expectations

    by Erina Suzuki | Published On May 5, 2023

    ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.

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