Powerful business tool integrations, all in one place
ice Contact Center for Teams offers valuable business tool integrations to make work even easier. You can embed a webpage directly within a team, meaning that agents can view real-time iceMonitor information, or even pull reports from iceReporting. You can also embed your favourite Office 365 applications, including Word documents, Excel spreadsheets, OneNote documents, and PowerPoint presentations. Further to this, you can use data from ice server to build a Power BI dashboard, then embed it into Teams to view business intelligence reports. All of these integrations mean that you can have every productivity tool, including Office 365 apps and ice Contact Center modules in one place, enabling your contact center operations to become more efficient than ever before.