Live chat
iceChat
Transform how you connect with your customers using a live chat solution. Our iceChat helps you provide instant, personalized support, driving customer satisfaction and loyalty.
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Benefits
Optimize your customer experience with iceChat.
In today's fast-paced digital world, customers demand quick and effective support. Our live chat solution, iceChat, empowers your business to engage customers in real time, ensuring swift responses and boosting overall customer satisfaction.
Increase agents’ productivity with chat enhancements
Enable agents to multitask and handle multiple chats simultaneously. While waiting for a response from one customer, they can handle inquiries from others. Utilize chatbots and/or canned responses to deliver welcome messages and quick replies to routine questions.
Enhance communication efficiency with file sharing
Easily share files, images, and documents within the chat window. Enable smooth and efficient information exchange to resolve customers’ queries faster.
Turn prospects into customers with personalized engagement
Don’t let potential customers slip away. With iceChat, your customer service team can provide real-time assistance and proactively engage with website visitors. Answer product questions and provide personalized recommendations.
Features
Transforming your customer experience one chat at a time
Other solution
Never miss an opportunity to engage with your audience, even outside of business hours.
Enhance your live chat with add-on tools.
Our AI chat bot solution, iceBot, streamlines customer interactions, and ensures customers receive timely assistance. This continuous availability helps build trust and keeps your customers satisfied, knowing they can reach you whenever they need to.
Frequently Asked Questions
Everything you need to know about iceChat
iceChat is a live web chat solution that allows customers to engage in real time conversations with a live agent.
There are various ways to personalize chat interactions with customers. By implementing these strategies, businesses can create more personalized, engaging customer chat experiences. For example: Leverage customer data to personalize interactions: Integrate live chat with a Customer Relationship Management tool to give agents a 360-degree view of the customer, including purchase history, previous interactions, etc. This enables more personalized and relevant support. Follow up after chats: Send personalized follow-ups with relevant information based on the chat conversation. By implementing these strategies, businesses can use live chat to create more personalized, engaging customer experiences that build relationships and loyalty.
Live chats can offer services from both human agents and automated chatbots. While automated chatbots manage basic inquiries and offer quick responses, human agents engage in real time conversations. They are excellent at handling complex inquiries, delivering empathetic communication, and providing personalized solutions.
CUSTOMER SUCCESS
What our customers say about us
The customer service and technical assistance at ComputerTalk have been exceptional.
Christine Morrow
Contact Center Manager at Sunshine Coast Credit Union
The ComputerTalk team is great! The account team is very engaged and meets with us monthly to review any concerns, discuss potential changes, and review user feedback.
Doug Lamb
Administrator of WCLC Telephony System
ComputerTalk’s greatest benefits are its consistency and its ease of use. Knowing what we are getting and getting it every day.
Clinton Taylor
Business Systems Analyst, NT Power
The accessibility of the [ice Contact Center] system from home with no program downloads or special equipment made this a widely adoptable solution.
Matthew Wright, Associate Director of Events
BC Children’s Hospital Foundation
The greatest thing about iceAlert is its flexibility in meeting the specific needs of our hospital.
Patricia Fueta, MScN(c), BScN, RN, Manager: Health Information Technology
London Health Sciences Centre
Other Tools
Equip your agents with the best customer service tools
We build the best solutions, so your agents have the tools they need to elevate your customer experiences.
Request a demo
Find out how adding live chat can help improve and optimize your customer experience today.
ComputerTalk has over 35 years of experience empowering organizations to deliver outstanding customer service. Request a demo to learn more.
