Today's customers are looking for versatility in contacting your organization. Providing a web chat option directly from your website enables a quick and easy channel for your customers to reach you.
iceChat is a highly configurable tool that enables you to embed contact center web chat directly within your website. iceChat allows for visual and functional configurations to match your branding guidelines.
Mobile Application Integration
Take your web chat to the next level, by adding iceMobile Connect to your mobile app to provide users with in-app chat functionality. Users no longer have to leave your mobile app to engage with your organization. All in-app information is passed to the agent to provide seamless customer experience.
Reduce wait times and increase first contact resolution with self-service web chats. Customers are able to get answers to routine questions and complete basic self-service tasks. When requests go beyond basic inquiries, triage and correctly route web chat request to the person or people qualified to help.
AI and Chatbots
Take self-service to the next level with AI and chatbots. Chatbots can handle routine questions with natural language to free up agent's time. With chatbots, customers can use natural language to ask questions and provide answers. They are no longer confined to the rigid constraints of a traditional self-service web chat.