Contact Center delivers many advantages to your organization.
A solution tailored for you.
expert team works closely with you to fully understand your business needs. We
can customize your business needs. We can customize your solution to preserve
your favorite aspects of the legacy PBX while enhancing the elements that
didn't meet your needs. Our professional services will help you design a
solution that is capable of things that a legacy PBX couldn't even imagine.
Amplify your investments.
using the systems and technologies you have today. ice Contact Center builds
upon and extends the value of your investments with modern, robust, and
cost-effective solutions while preserving your favorite aspects of the legacy
PBX. Users continue using the same tools they are familiar with, reducing
training time for employees.
Seamless Microsoft migrations.
suffer through a rip and replace approach. Use ice as a launching point to
replace your aging PBX with Skype for Business. After upgrading to ice Contact
Center, you can begin your UC journey anytime or change your UC solution
without impacting your contact center.
an all-in-one solution.
handle different methods of communication on one platform. Agents can
conveniently manage all customer inquiries using the same tools, helping them save time handling inquiries from
various channels on multiple pieces of software. More importantly, your
customers can contact you using their preferred communication channel.
Add value through automation and applications.
advantage of artificial intelligence to enhance automation across all media
types, maximizing agent productivity and reducing call duration. Integrating AI
into your contact center allows you to take massive data sets and distill them
down into specific insights, in real-time. Agents can receive recommendations
to improve customer service while they are assisting customers.
Improve productivity with omnichannel contextual interaction.
of how your customers reach you, your agents will be equipped with details of
all their communications with your organization. By examining the most recent
communications, the agents quickly equip themselves to respond to customers
effectively, saving time and increasing customer satisfaction and loyalty.
Agents can conveniently manage all customer inquiries using the same tools,
helping them save time managing inquiries from various channels on multiple
pieces of software.