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Microsoft Ignite 2022 Review: Changes, Insights, and Looking Towards the Future

As someone who has been going to in-person Microsoft conferences for 15 years, the last couple of years have been a real change in routine. There was always a regular cadence of two or three events a year, typically Build...
Microsoft Teams Auto Attendant and Call Queues vs. Teams Certified Contact Center

You probably know what Microsoft Teams is and you’ve likely used it for internal communication within your organization.
6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)

Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks....