by Anastasia Micic | Jun 9, 2023, 06:15 PM
What is uptime and why is it so important? In short, the higher your uptime the more reliable you are as a contact center. Migrating to the cloud and/or integrating icePhone within your contact center can lead to a 99.99% uptime.
by Erina Suzuki | Jun 2, 2023, 03:16 PM
A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
by Shaundalee Carvalho | May 30, 2023, 03:16 PM
We are pleased to announce that we have partnered with VNEXT Group to provide customers with full telephony and unified communications (UC) migration to Microsoft Teams, including the contact center.
by Laura Simmonds | May 19, 2023, 10:46 AM
My journey to ComputerTalk started at Wilfrid Laurier University; I was in my 4th year of a Communications Studies degree and was still figuring out what I wanted to do after graduating. I decided to go to the Waterloo Career Fair to see what employers were there and what piqued my interest.
by Shaundalee Carvalho | May 12, 2023, 03:40 PM
On Wednesday, May 3rd, ComputerTalk, in partnership with Tethr, presented our latest Slice of ice webinar, Optimize Your Contact Center with AI Analytics.
by Erina Suzuki | May 5, 2023, 02:46 PM
ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.
by Anastasia Micic | Apr 28, 2023, 05:17 PM