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  • Here’s How You Can Improve Contact Center Performance Through Gamification

    by Shaundalee Carvalho | Feb 28, 2022, 09:58 AM

    If you’ve ever tried making your work into a game, you’ve probably realized that it can make your work more enjoyable. But did you know it can actually help improve performance as well?


  • Troubleshooting Tips for ice (Part 2)

    by Erina Suzuki | Feb 17, 2022, 12:28 PM

    For this week's blog, Robert Luciani, Client Support Function Owner at ComputerTalk, will guide us through several troubleshooting tips for both users and supervisors. First, we will address common inquiries regarding iceBar. Inquiries include resetting iceBar and error messages users might experience. Next, we will discuss how to access Microsoft Teams logs. These logs can provide insight into what may be causing issues for end-users in the Teams client.


  • 6 Ways to Spread Love to Your Customers

    by Shaundalee Carvalho | Feb 14, 2022, 02:54 PM

    It’s Valentine’s Day and love is in the air! While you’re thinking about ways to make your loved ones feel special, don’t forget the importance of making your customers feel special too. Businesses can’t exist without customers to support them, so don’t forget to support them in return. Below, find 6 ways that you can make your customers feel loved, on Valentine’s Day and always!


  • The valuable role of a contact center at banking and financial institutions

    by Erina Suzuki | Feb 3, 2022, 09:49 AM

    Financial institutions have been the pioneers in the adoption of technology to service their clients and provide personalized customer experiences. Providing excellent customer service helps to build customer loyalty.


  • ComputerTalk's #bigUCupdate: 6 Recent Contact Center Trends That Are Here to Stay

    by Shaundalee Carvalho | Jan 28, 2022, 10:29 AM

    This week, ComputerTalk was excited to participate virtually in UC Summit 2022, an event that brought together industry experts to discuss a range of topics related to Unified Communications (UC).


  • Find out 6 ways you can reduce customer churn

    by Erina Suzuki | Jan 21, 2022, 12:11 PM

    Businesses invest significant resources to generate new leads and convert them into customers. While generating new leads is important for organizations, reducing customer churn for existing customers is just as crucial to any organization’s success.


  • 8 Ways to Increase Revenue Through Your Contact Center

    by Shaundalee Carvalho | Jan 14, 2022, 01:59 PM

    Traditionally, contact centers have been viewed as cost centers - a necessary part of the organization that supports revenue-generating activities but does not itself generate revenue. But they don’t have to be.

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ComputerTalk is on Microsoft AppSource

As a Microsoft Gold Certified Partner, member of TAP, and with three gold competencies and two silver competencies, there’s no doubt that ComputerTalk has strong ties with Microsoft. We are pleased to announce that you can now connect with us...
ice and Teams - Better Together

The ice Contact Center <a href="https://www.computer-talk.com/blogs/ice-and-microsoft-teams-migration" sfref="[Telerik.Sitefinity.Blogs.Model.BlogPost|CustomBlogUrl|lng:en]51965683-1239-4e29-b8b2-5014b6bcae99" data-sf-ec-immutable="">already has full support for Microsoft Teams</a>. Using the Teams client in conjunction with iceBar not only gives agents advanced call controls, but also screen pop and application integrations, visibility...
7 new Microsoft Teams features announced at Ignite 2019!

During the first day of Ignite, Marissa Salazar, Product Marketing Manager for Microsoft Teams announced 7 exciting new Teams features. Most of these are top features requested in the past year by users.