Increase
customer satisfaction by offering personalized call treatment.-
Top 10 Enterprise Contact Center Solutions in 2025
by Nicole Robinson | Published On April 2, 2025
In 2025, nothing has a bigger impact on any company’s chances of success than their approach to customer experience. Every interaction you have with a customer, whether it’s a sales call or a response to a service request, can make or break your chances of sustainable growth.
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IVR for Utilities: Benefits, Trends, and Best Practices
by Erina Suzuki | Published On March 26, 2025
Learn all about how IVR solutions benefit utilities companies, and discover the best practices for using IVRs effectively in this guide.
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Eric Prits: Growing My Career At ComputerTalk
by Eric Prits | Published On March 24, 2025
My journey first started at ComputerTalk back in 2019, right out of university, on the Application Development team.
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Introducing ice Contact Center 15: Why This Release Sets Us Apart!
by Nicole Robinson | Published On March 20, 2025
At ComputerTalk, innovation never stops — and we’re excited to announce that our newest version, ice 15, is now generally available as of May 5th, 2025!
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ComputerTalk ice Contact Center Announces Support for Microsoft Teams Phone extensibility
by Nicole Robinson | Published On March 17, 2025
Microsoft recently announced Microsoft Teams Phone extensibility at Enterprise Connect. ComputerTalk is excited to work with Microsoft on another early adopter project, continuing our commitment to innovation and seamless integration within the Microsoft ecosystem.
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Internal Call Centers: A Complete Guide
by Anastasia Micic | Published On March 11, 2025
Think that call centers are just for managing customer-facing communications? Think again. In today’s fast-paced and ever-evolving business world, your employees need a streamlined and intuitive way to access support, share information, and submit inquiries too. That’s where an internal call center comes in to turbocharge team alignment.
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Customer Engagement Solutions: 6 Best Practices for Contact Centers
by Nicole Robinson | Published On March 5, 2025
Looking to enhance customer interactions and boost satisfaction? Discover best practices for contact centers using customer engagement solutions.
On Wednesday, June 19th, 2024, ComputerTalk showcased how to navigate iceMonitor in our Slice of ice session.
Integrating your contact center with Microsoft Teams can provide you with an all-in-one contact center solution that is flexible and easy to use.
Here at ComputerTalk, we are wrapping up our fiscal year and getting ready to start fiscal 2025 at the beginning of June. During this time, we are reflecting on all the exciting things we’ve achieved throughout the last year and...
