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  • Slice of ice recap: Troubleshooting ice

    by Shaundalee Carvalho | Sep 29, 2020, 07:32 PM

    On Wednesday, August 19th, ComputerTalk hosted the first official session in its newly renamed webinar series, Slice of ice (formerly Lunch & Learn). The topic was Troubleshooting ice.


  • Is Your Contact Center Holiday-Ready?

    by Shaundalee Carvalho | Jun 24, 2020, 03:48 PM

    Now that summer has officially arrived, it’s time to get excited for the first holiday of the season. Canada Day is only one week away, and Independence Day follows shortly for our southern neighbors. As you busy yourself with stocking up on sunscreen, uncovering your barbecue, and buying fireworks, you may forget one other important thing you need to prepare: your contact center.


  • ComputerTalk announces general availability of ice for Microsoft Teams with Direct Routing

    by Danielle Wong | May 28, 2020, 03:41 PM

    TORONTO, CANADA (PRWEB) MAY 28, 2020

    Computer Talk Technology Inc. (“ComputerTalk”) today announces that Direct Routing for ice Contact Center with Microsoft Teams is generally available in our North American cloud sites. This new capability gives customers an alternative to Teams federation. Direct Routing enables calls to be routed to Teams-based agents using a managed SBC network. With faster call setup times than federation, ice allows agents to handle all interactions directly in the Teams client of their choice.


  • How to Make the Most of Your Contact Center During the COVID-19 Pandemic

    by Shaundalee Carvalho | May 4, 2020, 04:14 PM

    Society today is in a unique position as a result of the current COVID-19 pandemic. Individuals and businesses everywhere are facing much uncertainty regarding the current circumstances, how long they will last, and what exactly the long-term impacts will be.


  • Lunch and Learn: Supporting Remote Workers with ice

    by Shaundalee Carvalho | Apr 24, 2020, 05:39 PM

    On Wednesday, April 22nd, ComputerTalk hosted the first of its series of COVID-19 related Lunch and Learn webinars. The topic was Supporting Remote Workers with ice.


  • Introducing ComputerTalk’s NEW mobile app!

    by Nicole Robinson | Apr 20, 2020, 02:31 PM

    ComputerTalk has recently launched our iceChat mobile app. The iceChat app demonstrates ComputerTalk's iceMobile Connect capabilities by allowing you to connect to our Sales and Support teams or a self-service demo.


  • How ComputerTalk is Supporting Remote Workers in the Contact Center during COVID-19

    by Danielle Wong | Apr 9, 2020, 02:47 PM

    With physical stores closing and many offices encouraging their staff to work remotely, it is crucial to guarantee your contact center stays up and running to handle your customers’ inquiries.

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