Increase
customer satisfaction by offering personalized call treatment.-
8 Ways to Increase Revenue Through Your Contact Center
by Kent Mao | Published On February 2, 2024
Many companies are realizing that their contact center can be more than just a cost center.
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Asynchronous Communication In Call Centers: Everything You Need To Know
by Erina Suzuki | Published On January 31, 2024
Businesses these days need to understand that modern consumers' communication preferences have undergone a significant transformation. Consequently, this shift has brought asynchronous communication to the forefront, changing how today’s contact centers operate and interact with customers.
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Call Center Monitoring: Tools, Features and Best Practices
by Kent Mao | Published On January 30, 2024
Call center monitoring is essential for streamlining operations and delivering an exceptional customer experience.
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Call Centers vs. Contact Centers – What You Need to Know
by Anastasia Micic | Published On January 25, 2024
Uncover the critical differences between call centers and contact centers, and choose the right model for enhanced customer service.
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Gamification for Contact Centers: The Ultimate Guide
by Kent Mao | Published On January 23, 2024
Imagine a contact center where work doesn't feel like a daily grind, but more like an exciting game that everyone's eager to play.
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How to Prevent Contact Center Data Breaches
by Erina Suzuki | Published On January 19, 2024
Contact centers, being repositories of sensitive personal and financial information, are continually at risk from both internal and external cybersecurity threats.
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Contact Center CRM Integrations: A Complete Guide
by Kent Mao | Published On January 16, 2024
Nine in 10 businesses with more than 10 employees use CRM software.
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Since the pandemic many organizations have opted to implement a hybrid work environment where employees have the flexibility to choose when they work in the office. Here are some tips to ensure your contact center is operating efficiently and that...
