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Call Center Automation Software: Best Tools for 2025

It seems like call center automation is everywhere these days, from chatbots and virtual agents to quality assurance and workforce management software.
Sunny Sun: A journey of growth and collaboration at ComputerTalk

My journey with Computer Talk began in September 2017. I can’t believe it’s been almost 7 years! I was referred to by a friend who has been working here since they spent a co-op term here as a student. And...
Contact Center Quality Management: Best Software Tools in 2025

From analytics to agent coaching tools, there are many quality management solutions on the market today.