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“I Wanted a New Challenge” - How I Grew My Career at ComputerTalk
by Raymond Caille | Published On October 24, 2025Over the years, I've build a rewarding career at ComputerTalk by embracing new challenges and evolving from technical roles to client-focused ones that push me to grow everyday.
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Return to Office: What It Means for Your Contact Center
by Nicole Robinson | Published On October 22, 2025Across industries, organizations are pushing employees back to the office. Leaders cite collaboration, productivity, and company culture as key reasons for the shift.
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Rethinking the Banking Contact Center with AI in Financial Services
by Nicole Robinson | Published On October 15, 2025
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What is AI Governance? Building Guardrails for Responsible AI
by Gabriel De Guzman | Published On October 9, 2025This guide explores why AI governance matters, how it protects trust and compliance, and the steps organizations can take to build responsible AI programs that balance innovation with safety.
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How AI and Real-Time Data Are Powering Hyper-Personalized Customer Experiences
by Nicole Robinson | Published On October 3, 2025
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Igniting the Future of AI: Our Journey to Microsoft Ignite 2025
by Anastasia Micic | Published On September 26, 2025We’re heading to Microsoft Ignite in San Francisco! Stop by booth #1728 for live demos, connect with our experts, and discover how ComputerTalk is helping organizations embrace the future of AI.
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What it really takes to build a chatbot
by Gabriel De Guzman | Published On September 24, 2025
Multi-factor Authentication (MFA) in Call Centers: A Complete Guide
Multi-factor authentication (MFA) might not be an entirely new concept for call center leaders, but the value of this technology has grown drastically in recent years. The call center is home to huge volumes of sensitive data, from credit card...
Multi-factor authentication (MFA) might not be an entirely new concept for call center leaders, but the value of this technology has grown drastically in recent years. The call center is home to huge volumes of sensitive data, from credit card...
How to Calculate Your ROI for your Outbound Call Center Software
Contact centers aren’t just an environment for managing inbound calls. In many industries, companies rely on outbound call center software to improve customer engagement and revenue.
Contact centers aren’t just an environment for managing inbound calls. In many industries, companies rely on outbound call center software to improve customer engagement and revenue.
Outbound Call Center Metrics: The Metrics You Should be Measuring, and How to Improve Them
Want to know if your outbound call center is achieving the right results – increasing sales, generating leads, and improving customer satisfaction through proactive service? There’s only one way to find out – you need to track the right outbound...
Want to know if your outbound call center is achieving the right results – increasing sales, generating leads, and improving customer satisfaction through proactive service? There’s only one way to find out – you need to track the right outbound...
