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Rethinking the Banking Contact Center with AI in Financial Services
by Nicole Robinson | Published On October 15, 2025
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What is AI Governance? Building Guardrails for Responsible AI
by Gabriel De Guzman | Published On October 9, 2025This guide explores why AI governance matters, how it protects trust and compliance, and the steps organizations can take to build responsible AI programs that balance innovation with safety.
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How AI and Real-Time Data Are Powering Hyper-Personalized Customer Experiences
by Nicole Robinson | Published On October 3, 2025
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Igniting the Future of AI: Our Journey to Microsoft Ignite 2025
by Anastasia Micic | Published On September 26, 2025We’re heading to Microsoft Ignite in San Francisco! Stop by booth #1728 for live demos, connect with our experts, and discover how ComputerTalk is helping organizations embrace the future of AI.
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What it really takes to build a chatbot
by Gabriel De Guzman | Published On September 24, 2025Building a chatbot takes more than plugging in a tool. From clean data and structured knowledge bases to backend integrations and solid architecture, learn what it really takes to design a chatbot that delivers accurate, helpful results — and avoids frustrating your customers.
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Slice of ice Recap: Unlock Insights with Real-Time Dashboards
by Shaundalee Carvalho | Published On September 19, 2025On Wednesday, September 10th, ComputerTalk presented our latest Slice of ice webinar on our new real-time dashboards.
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Gobiraj Sivalingam: Leading the Evolution from Hardware to Cloud at ComputerTalk
by Gobiraj Sivalingam | Published On September 17, 2025
The contact center is a high-pressure environment, particularly now that customers expect faster, more personalized, and more strategic support from every company. In this space, maintaining high levels of employee engagement is crucial to preserving productivity and customer satisfaction.
On Wednesday, October 30th, ComputerTalk hosted our latest Slice of ice webinar on mastering the evaluations tool. During this webinar, our Training & Documentation specialist, Diane Vasquez, outlined how to leverage your evaluation tool.
When I first discovered ComputerTalk, I took my time exploring their corporate LinkedIn account and website to get a better sense of not just what the company does, but also how employees felt about working there.
