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How Call Center Solutions Improve Education Enrollment
by Nicole Robinson | Published On April 9, 2024
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How to Manage Cloud-based Contact Center Security
by Nicole Robinson | Published On April 5, 2024Explore the necessity of advanced security protocols for cloud-based contact centers and safeguarding your operations.
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Contact Center Workforce Management: Best Software Tools in 2024
by Kent Mao | Published On April 5, 2024Workforce management tools are essential for running an efficient contact center. Learn more about different options for WFM software.
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Don’t make your agents hunt for information
by Anastasia Micic | Published On March 28, 2024Happy Easter! Today we often think about spring being upon us and the chance to get chocolate eggs from the Easter bunny. While you may enjoy hunting for chocolate eggs, agents don’t love hunting for information. That’s why it’s important to enhance your agents’ productivity by providing them with the information they need.
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Cloud Contact Center: Best Practices and Software for 2024
by Kent Mao | Published On March 27, 2024
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25 Years of Service: My Journey at ComputerTalk
by Isaac Chan | Published On March 26, 2024I have been working at ComputerTalk for a quarter of a century! I can't count on one hand the events in my life that surpass this milestone.
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Microsoft Operator Connect for Contact Centers: A Complete Guide
by Nicole Robinson | Published On March 22, 2024
Slice of ice Recap: icePhone
On Wednesday, August 2nd, 2023, ComputerTalk presented our latest Slice of ice session. During this session, our Product Trainer, Christina Liu, introduced our new softphone, icePhone.
![](https://computer-talk.com/images/default-source/blogs/2023/slice-of-ice-recap---icephone.jpg?sfvrsn=72bf5f13_1)
The Power of Agent Evaluations in Customer Service
In the world of customer service, the success of any contact center depends upon the agents' performance.
![](https://computer-talk.com/images/default-source/animations/agent-evaluation-in-contact-centers7547fd98-7412-41db-81bf-e520e9b90959.png?sfvrsn=7970cf09_1)
Top Reasons You Need Skills-based Routing in Your Omnichannel Customer Service
Enhance your contact center performance with skills-based routing. Uncover the significance of directing your customers to the appropriate customer service representative.
![](https://computer-talk.com/images/default-source/animations/skill-based-routing-in-omnichannel-customer-service.png?sfvrsn=285cf5f2_1)