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4 Key Strategies to Improve Government Emergency Call Centers
by Nicole Robinson | Published On March 13, 2024Government call centers play a pivotal role in crisis and emergency response, acting as the first point of contact for citizens seeking assistance.
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Everything You Need to Know About Call Center Training
by Kent Mao | Published On March 13, 2024
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How to Generate IVR Phone Scripts Using ChatGPT
by Kent Mao | Published On March 8, 2024
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5 Key Strategies for Keeping Top Talent in Contact Centers
by Nicole Robinson | Published On March 6, 2024Agent retention is the cornerstone of contact centers because the caliber of customer engagements significantly influences business results.
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How to Improve Patient Communication in Healthcare
by Nicole Robinson | Published On March 1, 2024Discover how advanced digital solutions are transforming patient communication in healthcare, ensuring privacy and addressing diverse needs effectively.
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ComputerTalk’s upcoming release: ice 13
by Anastasia Micic | Published On February 23, 2024ComputerTalk, a CCaaS provider located in Markham, Canada, is excited to announce the upcoming release of ice 13. Following the recent release of ice 12.1, version 13 provides more enhancements to the current features and tools. Continue reading to discover the latest improvements in ice Contact Center.
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Byron Yu - a journey of self-discovery and transformation at ComputerTalk
by Byron Yu | Published On February 22, 2024
Call Center Monitoring: Your Complete Guide
Call center monitoring is essential for streamlining operations and delivering an exceptional customer experience.
Top 5 Advanced Capabilities of Microsoft Teams Integrated Contact Centers
The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.
Call Centers vs. Contact Centers – What You Need to Know
Uncover the critical differences between call centers and contact centers, and choose the right model for enhanced customer service.