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Introducing ice Contact Center 15: Why This Release Sets Us Apart!
by Nicole Robinson | Published On March 20, 2025At ComputerTalk, innovation never stops — and we’re excited to announce that our newest version is just around the corner.
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ComputerTalk ice Contact Center Announces Support for Microsoft Teams Phone extensibility
by Nicole Robinson | Published On March 17, 2025Microsoft recently announced Microsoft Teams Phone extensibility at Enterprise Connect. ComputerTalk is excited to work with Microsoft on another early adopter project, continuing our commitment to innovation and seamless integration within the Microsoft ecosystem.
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Internal Call Centers: A Complete Guide
by Anastasia Micic | Published On March 11, 2025Think that call centers are just for managing customer-facing communications? Think again. In today’s fast-paced and ever-evolving business world, your employees need a streamlined and intuitive way to access support, share information, and submit inquiries too. That’s where an internal call center comes in to turbocharge team alignment.
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Customer Engagement Solutions: 6 Best Practices for Contact Centers
by Nicole Robinson | Published On March 5, 2025Looking to enhance customer interactions and boost satisfaction? Discover best practices for contact centers using customer engagement solutions.
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Customer Service for Gen Z vs Millennials vs Gen X vs Baby Boomers
by Erina Suzuki | Published On February 24, 2025Customer service needs and preferences vary from one generation to the next. Here’s how you can tailor your customer support strategy to the requirements of Gen Z, Millennials, Gen X, and Boomers.
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Richard Damra: Growth and Development at ComputerTalk
by Richard Damra | Published On February 24, 2025ComputerTalk provides diverse growth opportunities and a supportive team makes the learning process seamless.
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20 Proven Strategies for Contact Center Workforce Optimization
by Erina Suzuki | Published On February 19, 2025


