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The Step-by-Step Guide to Agent Scorecards
by Gabriel De Guzman | Published On July 23, 2025For something that plays such a massive role in how customer service teams operate, agent scorecards rarely get the spotlight they deserve.
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Jessica Hong: Finding Balance and Growth at ComputerTalk
by Jessica Hong | Published On July 22, 2025Before joining ComputerTalk, I worked at big tech companies — a great experience that taught me a lot and connected me with amazing people I still keep in touch with.
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10 Easy Ways to Reduce Call Center Costs
by Anastasia Micic | Published On July 17, 2025Struggling with high call center costs? Discover 10 proven strategies to reduce expenses without sacrificing customer service.
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Intelligent Virtual Agents (IVAs): Everything You Need to Know
by Nicole Robinson | Published On July 9, 2025Ready to upgrade customer service? This guide breaks down intelligent virtual agents in plain language, what they are, how they work, where they fit, and how to roll one out without overcomplicating things.
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Agentic AI for Contact Centers: A Complete Guide
by Gabriel De Guzman | Published On July 3, 2025Agentic AI is transforming contact centers by boosting agent performance, slashing costs, and delivering stellar CX.
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Contact Center Outsourcing: Smart Scalable Customer Service
by Anastasia Micic | Published On June 25, 2025Growth is a positive thing for any company. The more customers you attract and the more products you sell, the more successful your business becomes.
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Slice of ice Recap: Introducing ice 15
by Shaundalee Carvalho | Published On June 24, 2025


