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How AI and Real-Time Data Are Powering Hyper-Personalized Customer Experiences

Customer patience is limited. A single bad experience can end a relationship.
Gobiraj Sivalingam: Leading the Evolution from Hardware to Cloud at ComputerTalk

I’ve had the privilege of growing my career as a lead engineer while helping guide ComputerTalk through one of the most transformative eras in our history.
What it really takes to build a chatbot

Building a chatbot takes more than plugging in a tool. From clean data and structured knowledge bases to backend integrations and solid architecture, learn what it really takes to design a chatbot that delivers accurate, helpful results — and avoids...