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Why Contact Center AI Could Fail – And What to Do About It
by Anastasia Micic | Published On October 28, 2025AI promises to transform contact centers with smarter routing, faster responses, and better customer experiences - but success isn't guaranteed. This article explores why so many AI projects fail and how leaders can fix the issues before they derail results.
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“I Wanted a New Challenge” - How I Grew My Career at ComputerTalk
by Raymond Caille | Published On October 24, 2025Over the years, I've build a rewarding career at ComputerTalk by embracing new challenges and evolving from technical roles to client-focused ones that push me to grow everyday.
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Return to Office: What It Means for Your Contact Center
by Nicole Robinson | Published On October 22, 2025Across industries, organizations are pushing employees back to the office. Leaders cite collaboration, productivity, and company culture as key reasons for the shift.
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AI in Financial Services Contact Centers: Transforming Customer Support with Smarter Solutions
by Anastasia Micic | Published On October 21, 2025AI is reshaping financial contact centers by improving speed, accuracy, and customer trust across every interaction.
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Rethinking the Banking Contact Center with AI in Financial Services
by Nicole Robinson | Published On October 15, 2025
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What is AI Governance? Building Guardrails for Responsible AI
by Gabriel De Guzman | Published On October 9, 2025This guide explores why AI governance matters, how it protects trust and compliance, and the steps organizations can take to build responsible AI programs that balance innovation with safety.
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How AI and Real-Time Data Are Powering Hyper-Personalized Customer Experiences
by Nicole Robinson | Published On October 3, 2025
Let’s talk about what’s happening inside a typical education contact center right now.
Over the years, I've build a rewarding career at ComputerTalk by embracing new challenges and evolving from technical roles to client-focused ones that push me to grow everyday.
Discover 10 clear ways to solve customer issues on the first call. Cut costs, save time, and keep people coming back to your business.
