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Cloud Contact Center: Best Practices and Software for 2024
by Kent Mao | Published On March 27, 2024
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25 Years of Service: My Journey at ComputerTalk
by Isaac Chan | Published On March 26, 2024I have been working at ComputerTalk for a quarter of a century! I can't count on one hand the events in my life that surpass this milestone.
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Microsoft Operator Connect for Contact Centers: A Complete Guide
by Nicole Robinson | Published On March 22, 2024
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ACD vs IVR in Call Centers: What’s the Difference?
by Kent Mao | Published On March 20, 2024
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How to Align Microsoft Teams for Superior Customer Service
by Anastasia Micic | Published On March 19, 2024Explore how Microsoft Teams revolutionizes customer service in contact centers, fostering enhanced interaction, collaboration, and customer satisfaction.
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4 Key Strategies to Improve Government Emergency Call Centers
by Nicole Robinson | Published On March 13, 2024Government call centers play a pivotal role in crisis and emergency response, acting as the first point of contact for citizens seeking assistance.
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Everything You Need to Know About Call Center Training
by Kent Mao | Published On March 13, 2024
5 Key Strategies for Keeping Top Talent in Contact Centers
Agent retention is the cornerstone of contact centers because the caliber of customer engagements significantly influences business results.
20 Years at ComputerTalk: Chris' Journey From R&D Engineer to Tech Lead
It’s been 20 years since I started with ComputerTalk, so it’s an interesting time to reflect on how I got here, what I’ve done, and what made me stay.
25 Years of Service: My Journey at ComputerTalk
I have been working at ComputerTalk for a quarter of a century! I can't count on one hand the events in my life that surpass this milestone.