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Contact Center Fraud Prevention: How to Protect Agents, Customers, and Revenue
by Nicole Robinson | Published On February 24, 2026Fraud hasn’t gone anywhere. It’s just getting smarter, harder to recognize, and much tougher to prevent, particularly in the contact center.
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Coding, Collaboration, and Career Growth: My ComputerTalk Story
by Shawn Plotko | Published On February 19, 2026Starting as a Software Developer co-op in 2022, I found a supportive environment at ComputerTalk that empowered me to grow.
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How to Master Contact Center Co-Pilot Implementation without Agent Pushback
by Nicole Robinson | Published On February 18, 2026
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Slice of ice Recap: AI in the Contact Center Part 1
by Anastasia Micic | Published On February 13, 2026On Wednesday, February 4th, ComputerTalk hosted its latest Slice of ice webinar, focusing on how AI is reshaping the customer experience before a call even reaches an agent.
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Microsoft Power BI vs Microsoft Fabric: Choosing the Right Analytics Foundation
by Gabriel De Guzman | Published On February 12, 2026Explore the differences between Power BI and Microsoft Fabric for contact centers, including architecture, data pipelines, real-time analytics, governance, and advanced AI capabilities.
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How a Contact Center Co-Pilot Helps Teams Work Smarter and Serve Faster
by Gabriel De Guzman | Published On February 4, 2026This blog dives into the rise of co-pilot technology in the CX industry and how contact centers can leverage them to improve both the agent and customer experience.
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Sentiment Analysis: What It Is, Why It Matters, and Real-World Use Cases
by Anastasia Micic | Published On January 27, 2026
If you’ve ever sat in a room watching live contact center dashboards during a spike, you know the difference between operational calm and total chaos. The clock starts ticking the second a customer can’t get through, and loyalty evaporates faster...
Microsoft Ignite 2025 was last month in San Francisco, and while there were similar themes to last year, there was a little more breadth of application than in 2024. If last year in Chicago was the first real “in-person conferences...
Buying or replacing a contact center platform is one of the toughest technology decisions a service team will ever face. The system touches every interaction - from the IVR menu a frustrated customer hears to the reporting dashboards managers use...
