by Shaundalee Carvalho | Aug 27, 2021, 03:00 PM
During our last Slice of ice webinar, we announced that we would be taking a break from the monthly format for our Slice of ice series. While we won’t be hosting a new webinar for the next few months, we still have plenty of resources available on ice and all things contact center! Check them out:
by Shaundalee Carvalho | Aug 19, 2021, 06:07 PM
We all forget things every now and then. Sometimes, the consequences are as minor as leaving your house a couple minutes later than planned because you couldn’t remember where you left your keys. But when people forget about appointments, it can result in major inefficiencies for industries such as healthcare.
by Shaundalee Carvalho | Aug 6, 2021, 10:57 AM
For over 30 years, ComputerTalk has been helping organizations to provide outstanding customer experiences. ice Contact Center has delivered cost savings and productivity enhancements to organizations across the globe. One such organization is Bob Barker Company, America’s largest detention supplier. When they transitioned their contact center to ice, the move simplified contact center processes, improved call quality, and saved the company hundreds of thousands of dollars over the course of a year. Read on to learn some of the ways Bob Barker was able to save time and money by transitioning to ice:
by Shaundalee Carvalho | Jul 30, 2021, 05:11 PM
On Wednesday, July 21st, ComputerTalk presented our latest Slice of ice webinar, iceSurvey. During this session, our Training Specialist, Kathika Uthayakumar, provided an overview of iceSurvey (version 11), explained how to create survey questions and survey runs, showed examples of each modality, and explained how to review survey responses.
by Shaundalee Carvalho | Jul 23, 2021, 10:59 AM
Many organizations today are realizing the value of chatbots in their contact centers. Chatbots can reduce wait times by answering questions instantly, help save agents’ time for interactions that require human assistance, and provide 24/7 support, even outside of staffed operating hours. However, many people don’t realize what chatbots are capable of, seeing them only as tools for answering frequently asked questions (FAQs). Chatbot uses extend far beyond FAQs! Read on to see 10 ways you can use a chatbot in your organization.
by Shaundalee Carvalho | Jul 13, 2021, 11:21 AM
ComputerTalk is excited to announce that we have been chosen as one of the finalists for Microsoft Canada’s 2021 Community Response Impact Award!
by Nicole Robinson | Jul 9, 2021, 10:28 AM