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Speech Analytics Tools for Call Centers: A Guide

The right data is essential for improving your call center operations. Speech analytics tools can help unlock the hidden data in every call.
Meeting Gen Z's Customer Service Expectations: What Businesses Need to Know

Each new generation of consumers introduces new challenges for every business team.
Slice of ice Recap: Navigating iceMonitor

On Wednesday, June 19th, 2024, ComputerTalk showcased how to navigate iceMonitor in our Slice of ice session.