PCI Payment Processing
icePay
Securely process payments with icePay, a PCI-compliant payment processing solution. Accept credit card payments without storing sensitive cardholder data in your environment.
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Benefits
Provide secure end-to-end customer service.
With icePay, ComputerTalk's PCI-compliant payment processing system, businesses can accept credit card payments without storing any sensitive cardholder data.
Enhance security with PCI DSS compliance.
Ensure the security and compliance of all financial transactions with a PCI-DSS compliant solution. icePay protects cardholder data during and after transactions, allowing customers to securely make payments over the phone, improving convenience and customer satisfaction.
Strengthen customers’ trust and loyalty.
Build customer confidence by demonstrating a commitment to protecting their payment data. When customers know their information is handled securely, they are more likely to continue doing business with the company.
Save time and reduce human error.
Eliminate the manual handling of credit card data to streamline payment processing and reduce the risk of human error. Automated processes not only save time but also improve accuracy, leading to faster and more reliable transactions.
Use case
Various industries process credit card payments securely over the phone. With icePay, you can prevent the exposure of sensitive cardholder data.
icePay accommodates various organizational requirements. There are two ways to use icePay:
Self-service
Customers can independently complete transactions using the IVR system, a seamless and efficient way to process payments without requiring agent assistance.
Agent Assist
Agents can guide customers through the payment process while ensuring security and compliance. This mode is beneficial for complex transactions or when customers require personalized assistance.
Frequently Asked Questions
Everything you need to know about icePay
During transactions, icePay uses tokenization to ensure that credit card numbers are not transmitted over the internet. Agents receive an authorization number generated by the payment service provider for each completed transaction.
icePay supports two main scenarios: self-service and agent assist. In self-service mode, customers can complete transactions independently through the IVR system. In agent assist mode, agents guide customers through the payment process while ensuring security and compliance.
icePay masks credit card numbers in all logs and recordings in DTMF (Dual-Tone Multi-Frequency) tones. This ensures that sensitive cardholder data remains secure and compliant with privacy regulations.
CUSTOMER SUCCESS
What our customers say about us
The customer service and technical assistance at ComputerTalk have been exceptional.
Christine Morrow
Contact Center Manager at Sunshine Coast Credit Union
The ComputerTalk team is great! The account team is very engaged and meets with us monthly to review any concerns, discuss potential changes, and review user feedback.
Doug Lamb
Administrator of WCLC Telephony System
ice Contact Center for Microsoft Teams completely ties into email and everything Microsoft 365 offers. All the hooks for our entire ecosystem are there. Where before it was 3 or 4 systems you had to work around in, now it’s all connected.
Randy Robbins, Director of Information Technology
Bob Barker Company
Other Tools
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icePay has helped many businesses across various industries to securely process payments.
Are you ready to implement a reliable solution that prioritizes data security and compliance with industry standards?
