Explore our products

ice Contact Center
ice Contact Center with Microsoft Teams
Omnichannel Capabilities
iceAlert Outbound Notifications
Artificial Intelligence
Contact Center Modules
Reporting & Supervisor Tools

We're heading to Las Vegas for Customer Contact Week!

Want to see ice Contact Center in action? Come see us at CCW on June 22-25, 2026. Get exposed to the latest in CX automation.

Learn more

ice with Artificial Intelligence

AI OverviewAgent AssistAI AgentsAI InsightsAI Smart RoutingAI Transcription & Summarization
AI TTS VoicesiceAI StudioNatural Language RoutingPII RedactorSpeech Analytics (Tethr)

ice Contact Center Modules

ice Contact Center OverviewAutomated Speech AttendantContact Handling ToolbarContact ManagementMulti-Factor Authentication
Outbound Campaign DialerPCI-Compliant Payment ProcessingSoftphoneSurveys
Surveys

ice Contact Center Reporting & Supervisor Tools

AdministrationDashboardHistorical ReportingReal-Time Monitoring
Recording & Transcript ViewerWorkflow Designer

Connect business tools with ice

Microsoft Teams
Dynamics 365
Power BI
Salesforce
ServiceNow
Tethr Speech Analytics
Workforce Management
Custom Integrations
Services

Download our one-pagers

Need information on an integration, feature, or concept related to ice? Check out our one-pager library.

One-Pagers Library

ComputerTalk Services

Professional ServicesTelephony OptionsTraining & Support

Discover the industries we impact today

Banking & Financial Services
Education
Governments
Healthcare
Insurance
Manufacturing
Retail & E-Commerce
Technology
Utilities & Home Services

Built for enterprise-grade security

From PCI-DSS to SOC 2, ice Contact Center is built on a compliance framework your security team can get behind

Security & Compliance

Explore our resources

Blogs
Resource Library
Customer Success Stories
FAQs
For Partners
For Customers

Subscribe to our newsletter!

Stay in the know with the latest trends in CX, updates from the ComputerTalk team, and everything about ice.

Subscribe

ice Customer Resources

eLearningTechnical SupportHowToiceInfluencersCustomer Portal

More Information

About ComputerTalk
Security & Compliance
Careers at ComputerTalk
Contact Us

Explore what our people say

Staff Spotlight: Lois Graham

Staff Spotlight: Darren Lobo-Pires

Explore Company & Culture Blogs
icePay

PCI-Compliant Payment Processing

Securely handle customer payments within the contact center, ensuring PCI compliance without disrupting agent workflows.

Request a Demo

Provide secure payments with icePay

Black icon of a lock in a shield and a checkmark in a circle on the bottom right.
Protect customer payment data and build trust

icePay never stores credit card information, keeping cardholder data secure during and after transactions. Customers can pay safely over the phone, while you build trust and reduce risk.

Black icon of 2 hands reaching up with a heart in the middle.
Reduce PCI environment costs

By handling sensitive payment data securely, icePay eliminates the need to make your entire environment PCI-compliant, saving time, resources, and investment in complex compliance processes or tools.

Black icon of a shield and a checkmark on the right.
Save time and improve payment accuracy

Automate credit card handling for faster, more accurate transactions. icePay streamlines processing and eliminates manual errors, improving efficiency and customer satisfaction.

Securely process payments

Yellow checkmark
PCI DSS compliant processing
Yellow checkmark
Self-serve or agent-supported transaction processing
Yellow checkmark
Integrations with customer billing systems, ERPs, and order entry/payment platforms
Yellow checkmark
Automatic recording pause and DTMF input blocking
Yellow checkmark
Last four-digit credit card display in reports and historical data
Yellow checkmark
Transaction and payment error reporting

icePay accomodates various organizational requirements

Standalone Self-Service

Customers can independently complete transactions using the IVR system, a seamless and efficient way to process payments without requiring agent assistance. This option does not require ice Contact Center.

Agent Supported Processing

Agents guide customers through the payment process while icePay ensures security and compliance. This mode is beneficial for complex transactions or when customers require personalized assistance.

Additional Resources

SECURITY

Protect What Matters with ComputerTalk

Explore how ComputerTalk protects your contact center with enterprise-grade security and compliance features.

Learn More
PRODUCT

Multi-Factor Authentication: Double the Defense Against Threats

Discover how MFA adds an extra layer of protection to your contact center logins and prevents unauthorized access.

Learn More
PRODUCT

Keep Customer Information Safe with our PII Redactor

Learn how our PII Redactor automatically detects and masks sensitive customer information during interactions.

Learn More

Frequently Asked Questions (FAQs)

How does PCI payment processing handle credit card information during transactions?
How does PCI payment processing protect sensitive data in recordings and logs?
Do PCI payment processing tools reduce PCI compliance scope for my organization?
ice Contact Center logo

Experience secure, seamless payments with icePay

Discover how icePay enables secure, PCI-compliant payment processing in your contact center.

Thank you for contacting ComputerTalk!

We will be in touch with you shortly. There is also a "chat" button in the bottom right corner of the website if you wish to speak to us immediately.

Oops! Something went wrong while submitting the form.
Computertalk logo

Product

ice Contact Centerice Contact Center with Microsoft TeamsOmnichannel CapabilitiesiceAlert Outbound Notifications
Artificial Intelligence
Contact Center Modules
Reporting & Supervisor Tools

Integrations & Services

Microsoft TeamsDynamics 365PowerBISalesforceServiceNowTethr Speech AnalyticsWorkforce ManagementOther Integrations
Services

Industries

Banking & Financial ServicesEducationGovernmentsHealthcareInsuranceManufacturingRetail & E-CommerceTechnologyUtilities & Home Services

Resources

BlogsCustomer Success StoriesResource LibraryFor Partners
For Customers

About Us

About ComputerTalkSecurity & ComplianceCareers at ComputerTalkContact UsWhistleblower FormCloud Services Privacy & Security PolicyTerms & Conditions
Subscribe to our Newsletter!
Subscribe
© 2026 ComputerTalk Technology Inc. All rights reserved

Connect with ComputerTalk!