iceBar
Easy to use interface where users can handle any type of multimedia interaction.
This powerful toolbar comes equipped with a set of powerful features, designed to improve agent effectiveness and optimize customer experience. Within iceBar, agents can effortlessly switch between media types, while maintaining the same, familiar ice experience.
ComputerTalk offers a desktop and web-based version of iceBar.
Minimize training.
All modalities are handled through iceBar. When your organization adds a new channel, the users will not need additional training. They continue to use the same iceBar features and functionalities that they are used to.
If your organization is in the middle of migrating your PBX or planning a migration in the future, ice users will continue to use ice the same way. The is no need to retrain users on how to handle interactions.
iceBar benefits.
Optimize customer experience with the slim design of iceBar.
Increase user efficiency through configurable iceBar options.
Reduce costs associated with training agents to handle additional modalities.
Provide superior customer experience by providing agents with valuable information through contact detail.
iceBar features.
- Full contact details
- Queue statistics
- Login/logoff
- Select state and not ready reason
- Multi-contact handling
- Conference, consult, and transfer
- Multiparty conference
- Tagging with LOB and resolution codes
- Screen pop
- Silent monitor, coaching, and barge-in
- Agent-initiated recording and recording privacy
- Emergency notices
- Advanced presence states
- Quick text message