offers a desktop and web-based version of iceBar.
iceBar for Teams
Agents can handle interactions directly within the Teams client without installing additional applications. This feature allows agents to handle all interactions in one place. Additionally, contact center agents and SMEs can gain visibility into all interactions for recording, monitoring, and reporting.
iceBar for Desktop
The desktop version of iceBar is highly customizable to create a positive user experience. The slim design sits at the top of the screen. Users have the option to dock their iceBar so it will always sit on top of their other application.
iceBar for Web
iceBar for web has a similar design to the desktop version. The web version is a thin bar that sits at the top of the iceManager website no matter which page you navigate to. iceBar for web allows users to handle interactions without the need to install iceBar on their computer or mobile device.