iceBar

Easy to use interface where users can handle any type of multimedia interaction.

This powerful toolbar comes equipped with a set of powerful features, designed to improve agent effectiveness and optimize customer experience. Within iceBar, agents can effortlessly switch between media types, while maintaining the same, familiar ice experience.

ComputerTalk offers a desktop and web-based version of iceBar.

iceBar for Teams

Agents can handle interactions directly within the Teams client without installing additional applications. This feature allows agents to handle all interactions in one place. Additionally, contact center agents and SMEs can gain visibility into all interactions for recording, monitoring, and reporting.

iceBar for Desktop

The desktop version of iceBar is highly customizable to create a positive user experience. The slim design sits at the top of the screen. Users have the option to dock their iceBar so it will always sit on top of their other application.

iceBar for Web

iceBar for web has a similar design to the desktop version. The web version is a thin bar that sits at the top of the iceManager website no matter which page you navigate to. iceBar for web allows users to handle interactions without the need to install iceBar on their computer or mobile device.

Minimize training.

All modalities are handled through iceBar. When your organization adds a new channel, the users will not need additional training. They continue to use the same iceBar features and functionalities that they are used to.

If your organization is in the middle of migrating your PBX or planning a migration in the future, ice users will continue to use ice the same way. The is no need to retrain users on how to handle interactions.

iceBar benefits.

Optimize customer experience with the slim design of iceBar.

Increase user efficiency through configurable iceBar options.

Reduce costs associated with training agents to handle additional modalities.

Provide superior customer experience by providing agents with valuable information through contact detail.

Gain

Automated Speech Recognition

Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.

IVR and Contact Center Continuity

IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.

Outbound IVR

Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus

iceBar features.

Full contact details
Queue statistics
Login/logoff
Select state and not ready reason
Multi-contact handling
Conference, consult, and transfer
Multiparty conference
Tagging with LOB and resolution codes
Screen pop
Silent monitor, coaching, and barge-in
Agent-initiated recording and recording privacy
Emergency notices
Advanced presence states
Quick text message

heart

Contact ComputerTalk today to schedule a demo and learn more about iceBar.