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Contact handling toolbar 

iceBar 

All-in-one toolbar designed to provide quick access to essential contact center features aimed at enhancing agent effectiveness and delivering exceptional customer experiences. 

iceBar
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Benefits

iceBar allows agents to do their work more effectively

No more navigating between different screens and applications. Simply manage your communications through iceBar, a contact handling toolbar that sits at the top of your screen. 

Improved agent experience

Agents can easily access the core features of a call center within a single toolbar. From the toolbar, agents can place calls, receive interactions, change queues, toggle ready or not ready states, and more. 

Streamlined workflow

The toolbar takes up minimal screen space, reducing the need to switch between multiple applications or screens. It can be docked at the top of your screen, ensuring essential tools are always within reach and never hidden from your view.

Greater accessibility

Empower your organization to tailor the toolbar interface to your specific requirements or preferences. This flexibility allows your agents to adjust their toolbar to fit seamlessly into their daily workflow.

There are 3 ways to use iceBar:

iceBar for Desktop

In this version, iceBar sits at the top of your screen and takes up minimal screen space. Users can choose to dock their iceBar so it will always sit on top of their other applications.

iceBar for Web

iceBar for web has a similar design to the desktop version except that it sits at the top of the iceManager website, no matter which page you navigate to. iceBar for web allows users to handle interactions without the need to install iceBar on their computer or mobile device.

iceBar for Teams Mobile

Agents can handle interactions directly within the Teams mobile app. iceBar for Teams mobile sits directly within the Teams client, enabling users to easily handle all interactions within one application.

Features

iceBar makes multitasking for agents easier than ever before 

  • Full contact details
  • Queue statistics
  • Select state and not ready reason
  • Option for agent-initiated recording and recording privacy
  • Multi-contact handling
  • Conference, consult, and transfer
  • Multiparty conference
  • Tagging with LOB and resolution codes
  • Screen pop
  • Silent monitor, coach, and barge-in
Frequently Asked Questions 

Everything you need to know about iceBar 

A contact handling toolbar provides agents with quick access to essential contact center features and functions needed to manage various forms of communication with customers. iceBar is our version of a contact handling toolbar.

Yes, the contact handling toolbar offers options for call controls directly within its interface. These controls may include functions such as answering incoming calls, transferring calls to other agents or departments, and placing calls on hold. Having these call controls readily accessible on the toolbar streamlines the process of managing calls, enabling agents to handle them efficiently and effectively without needing to navigate through multiple screens or applications.

CUSTOMER SUCCESS

What our customers say about us

ice Contact Center for Microsoft Teams completely ties into email and everything Microsoft 365 offers. All the hooks for our entire ecosystem are there. Where before it was 3 or 4 systems you had to work around in, now it’s all connected.

Randy Robbins, Director of Information Technology
Bob Barker Company

The customer service and technical assistance at ComputerTalk have been exceptional.

Christine Morrow
Contact Center Manager at Sunshine Coast Credit Union

The ComputerTalk team is great! The account team is very engaged and meets with us monthly to review any concerns, discuss potential changes, and review user feedback

Doug Lamb
Administrator of WCLC Telephony System

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Request a demo

With over 35 years of experience, we’ve helped hundreds of clients leverage iceBar within their customer service teams.

Let’s discuss ways we can help you improve your contact center.