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PBX

Keep using the systems and technologies you have today and ice builds upon and extends the value of your previous investments.

ice Contact Center supports all media channels and all devices types while leveraging monitoring, reporting, and analytics to help improve your customer experiences.

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Migrate at your pace.

ice Contact Center adds enterprise-class contact center to PBX vendors by leveraging their Skype for Business certified interoperability pathway, ensuring that customers can choose the vendor that best meet their preferred corporate infrastructure standards.

ice Contact Center delivers many advantages to your organization.

A solution tailored for you.

Our expert team works closely with you to fully understand your business needs. We can customize your business needs. We can customize your solution to preserve your favorite aspects of the legacy PBX while enhancing the elements that didn't meet your needs. Our professional services will help you design a solution that is capable of things that a legacy PBX couldn't even imagine.

Amplify your investments.

Keep using the systems and technologies you have today. ice Contact Center builds upon and extends the value of your investments with modern, robust, and cost-effective solutions while preserving your favorite aspects of the legacy PBX. Users continue using the same tools they are familiar with, reducing training time for employees.

Seamless Microsoft migrations.

Don't suffer through a rip and replace approach. Use ice as a launching point to replace your aging PBX with Skype for Business. After upgrading to ice Contact Center, you can begin your UC journey anytime or change your UC solution without impacting your contact center.

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an all-in-one solution.

Efficiently handle different methods of communication on one platform. Agents can conveniently manage all customer inquiries using the same tools, helping them save time handling inquiries from various channels on multiple pieces of software. More importantly, your customers can contact you using their preferred communication channel.

Add value through automation and applications.

Take advantage of artificial intelligence to enhance automation across all media types, maximizing agent productivity and reducing call duration. Integrating AI into your contact center allows you to take massive data sets and distill them down into specific insights, in real-time. Agents can receive recommendations to improve customer service while they are assisting customers.

Improve productivity with omnichannel contextual interaction.

Regardless of how your customers reach you, your agents will be equipped with details of all their communications with your organization. By examining the most recent communications, the agents quickly equip themselves to respond to customers effectively, saving time and increasing customer satisfaction and loyalty. Agents can conveniently manage all customer inquiries using the same tools, helping them save time managing inquiries from various channels on multiple pieces of software.