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Cloud Contact Center vs. On-Premises: What’s the Difference?

When it comes to contact center solutions, there are more options now than ever before.
20 Years at ComputerTalk: Chris' Journey From R&D Engineer to Tech Lead

It’s been 20 years since I started with ComputerTalk, so it’s an interesting time to reflect on how I got here, what I’ve done, and what made me stay.
What is IVR in a Call Center?

Explore IVR's crucial role in modern call centers, optimizing customer interactions and operational efficiency with advanced technology.