Recreate the Office Environment, Skip the Commute

Whether businesses handle 100 or 10,000 inquiries a day, a modern contact center is a must to effectively streamline communication. There are several ways contact center solutions allow you to operate more efficiently, which leads to reduced costs. Keep reading to find out 3 ways a modern contact center solution enables you to reduce operating costs.

During our last Slice of ice webinar, we announced that we would be taking a break from the monthly format for our Slice of ice series. While we won’t be hosting a new webinar for the next few months, we still have plenty of resources available on ice and all things contact center! Check them out:

We all forget things every now and then. Sometimes, the consequences are as minor as leaving your house a couple minutes later than planned because you couldn’t remember where you left your keys. But when people forget about appointments, it can result in major inefficiencies for industries such as healthcare.

For over 30 years, ComputerTalk has been helping organizations to provide outstanding customer experiences. ice Contact Center has delivered cost savings and productivity enhancements to organizations across the globe. One such organization is Bob Barker Company, America’s largest detention supplier. When they transitioned their contact center to ice, the move simplified contact center processes, improved call quality, and saved the company hundreds of thousands of dollars over the course of a year. Read on to learn some of the ways Bob Barker was able to save time and money by transitioning to ice:

On Wednesday, July 21st, ComputerTalk presented our latest Slice of ice webinar, iceSurvey. During this session, our Training Specialist, Kathika Uthayakumar, provided an overview of iceSurvey (version 11), explained how to create survey questions and survey runs, showed examples of each modality, and explained how to review survey responses.

Many organizations today are realizing the value of chatbots in their contact centers. Chatbots can reduce wait times by answering questions instantly, help save agents’ time for interactions that require human assistance, and provide 24/7 support, even outside of staffed operating hours. However, many people don’t realize what chatbots are capable of, seeing them only as tools for answering frequently asked questions (FAQs). Chatbot uses extend far beyond FAQs! Read on to see 10 ways you can use a chatbot in your organization.