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21 Best Practices for Designing a Great IVR System
by Kent Mao | Published On April 24, 2024Interactive voice response (IVR) systems can help automate your call center and provide customers with self-service options.
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Contact Center Quality Management: Best Software Tools in 2024
by Kent Mao | Published On April 18, 2024From analytics to agent coaching tools, there are many quality management solutions on the market today.
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Optimizing Contact Center Operations With Microsoft Teams
by Anastasia Micic | Published On April 16, 2024Learn how Microsoft Teams integrated contact centers are reshaping workflow optimization, communication strategies, and more!
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Call Center Authentication: Best Methods and Software in 2024
by Kent Mao | Published On April 12, 2024Call centers are getting larger, busier, and more complex than ever. They’re also becoming more popular targets for criminals and fraudsters.
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Microsoft Copilot for your Contact Center
by Nicole Robinson | Published On April 11, 2024If you run a contact center, you know how important it is to respond to customers quickly and accurately.
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How Call Center Solutions Improve Education Enrollment
by Nicole Robinson | Published On April 9, 2024
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How to Manage Cloud-based Contact Center Security
by Nicole Robinson | Published On April 5, 2024
The Best Customer Service Practices
Creating a memorable customer service experience begins with following the best practices. Find out if you are by reading this blog.
Join ComputerTalk at Enterprise Connect 2023!
We are looking forward to exhibiting at the Enterprise Connect Conference in Florida this year. Read on to learn more about Enterprise Connect and schedule a meeting with us!
Staff Spotlight: Darren Lobo-Pires
While studying physics in university, my original goal and path in life was to remain in academics, following through with my Master’s and finally Ph.D. I realized when nearing the end of my undergrad that another 7+ years of schooling...