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  • 6 Ways to Support Your Contact Center Employees Working from Home

    by Shaundalee Carvalho | Nov 11, 2021, 10:01 AM

    Recreate the Office Environment, Skip the Commute


  • Find out 3 ways a modern contact center solution reduces operating costs

    by Erina Suzuki | Nov 4, 2021, 03:59 PM

    Whether businesses handle 100 or 10,000 inquiries a day, a modern contact center is a must to effectively streamline communication. There are several ways contact center solutions allow you to operate more efficiently, which leads to reduced costs. Keep reading to find out 3 ways a modern contact center solution enables you to reduce operating costs.


  • 5 Ways to Learn More About ice Contact Center

    by Shaundalee Carvalho | Aug 27, 2021, 03:00 PM

    During our last Slice of ice webinar, we announced that we would be taking a break from the monthly format for our Slice of ice series. While we won’t be hosting a new webinar for the next few months, we still have plenty of resources available on ice and all things contact center! Check them out:


  • Find Out How to Reduce Appointment No-Shows by 85%

    by Shaundalee Carvalho | Aug 19, 2021, 06:07 PM

    We all forget things every now and then. Sometimes, the consequences are as minor as leaving your house a couple minutes later than planned because you couldn’t remember where you left your keys. But when people forget about appointments, it can result in major inefficiencies for industries such as healthcare.


  • 4 Ways ice Contact Center Helped a Retailer Save Time and Money

    by Shaundalee Carvalho | Aug 6, 2021, 10:57 AM

    For over 30 years, ComputerTalk has been helping organizations to provide outstanding customer experiences. ice Contact Center has delivered cost savings and productivity enhancements to organizations across the globe. One such organization is Bob Barker Company, America’s largest detention supplier. When they transitioned their contact center to ice, the move simplified contact center processes, improved call quality, and saved the company hundreds of thousands of dollars over the course of a year. Read on to learn some of the ways Bob Barker was able to save time and money by transitioning to ice:


  • Slice of ice Recap: iceSurvey for ice 11

    by Shaundalee Carvalho | Jul 30, 2021, 05:11 PM

    On Wednesday, July 21st, ComputerTalk presented our latest Slice of ice webinar, iceSurvey. During this session, our Training Specialist, Kathika Uthayakumar, provided an overview of iceSurvey (version 11), explained how to create survey questions and survey runs, showed examples of each modality, and explained how to review survey responses.


  • 10 Ways to Use a Chatbot

    by Shaundalee Carvalho | Jul 23, 2021, 10:59 AM

    Many organizations today are realizing the value of chatbots in their contact centers. Chatbots can reduce wait times by answering questions instantly, help save agents’ time for interactions that require human assistance, and provide 24/7 support, even outside of staffed operating hours. However, many people don’t realize what chatbots are capable of, seeing them only as tools for answering frequently asked questions (FAQs). Chatbot uses extend far beyond FAQs! Read on to see 10 ways you can use a chatbot in your organization.

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