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IVR for Utilities: Benefits, Trends, and Best Practices
by Erina Suzuki | Published On March 26, 2025Learn all about how IVR solutions benefit utilities companies, and discover the best practices for using IVRs effectively in this guide.
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Eric Prits: Growing My Career At ComputerTalk
by Eric Prits | Published On March 24, 2025My journey first started at ComputerTalk back in 2019, right out of university, on the Application Development team.
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Introducing ice Contact Center 15: Why This Release Sets Us Apart!
by Nicole Robinson | Published On March 20, 2025At ComputerTalk, innovation never stops — and we’re excited to announce that our newest version, ice 15, is now generally available as of May 5th, 2025!
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ComputerTalk ice Contact Center Announces Support for Microsoft Teams Phone extensibility
by Nicole Robinson | Published On March 17, 2025Microsoft recently announced Microsoft Teams Phone extensibility at Enterprise Connect. ComputerTalk is excited to work with Microsoft on another early adopter project, continuing our commitment to innovation and seamless integration within the Microsoft ecosystem.
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Internal Call Centers: A Complete Guide
by Anastasia Micic | Published On March 11, 2025Think that call centers are just for managing customer-facing communications? Think again. In today’s fast-paced and ever-evolving business world, your employees need a streamlined and intuitive way to access support, share information, and submit inquiries too. That’s where an internal call center comes in to turbocharge team alignment.
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Customer Engagement Solutions: 6 Best Practices for Contact Centers
by Nicole Robinson | Published On March 5, 2025Looking to enhance customer interactions and boost satisfaction? Discover best practices for contact centers using customer engagement solutions.
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Generational Customer Service: Gen Z to Baby Boomers
by Erina Suzuki | Published On February 24, 2025
Cloud contact centers provide an agile, scalable platform for customer service.
Happy Valentine’s Day! On this day of love, we often think about ways we can show love and appreciation to the important people in our lives. But while it may not be your first thought, today is also a great...
Agent retention is the cornerstone of successful contact centers. The caliber of customer interactions directly influences business outcomes, making it essential to prioritize employee retention.
