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Cloud Contact Center vs. On-Premises: What’s the Difference?
by Kent Mao | Published On December 13, 2023
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The 3 Best Gifts to Give Your Customers This Holiday Season
by Shaundalee Carvalho | Published On December 11, 2023With the holidays upon us, it’s officially the season for giving! As you think about the different ways you plan on giving this year – to friends, family, or those in need – be sure to consider how you can give to your customers as well.
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Microsoft Teams Security and Compliance in Call Center Environments
by Erina Suzuki | Published On December 8, 2023Ensuring the sanctity of your customer's data is of paramount importance, especially in call centers where every interaction is layered with valuable information.
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ComputerTalk will be exhibiting at Enterprise Connect 2024
by Anastasia Micic | Published On December 7, 2023We are looking forward to Enterprise Connect 2024! If you’ve never heard of it, continue reading to find out what it entails and what we’re looking forward to next year.
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Contact Center Data Security: Risks, Protocols and Best Practices
by Kent Mao | Published On December 6, 2023Cybersecurity is increasingly important in today’s digital age. Learn how to protect your customer data from cyberattacks.
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Embracing Cloud-Based Solutions for Modern Call Center Management
by Erina Suzuki | Published On November 27, 2023The contact center industry is experiencing a transformation driven largely by the adoption of cloud-based call center solutions. Digging into the numbers, we see a clear trajectory.
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Contact Center Data Silos: A Quick Guide
by Kent Mao | Published On December 4, 2023
The 9 Best Questions to Ask When Evaluating Contact Center Vendors to Avoid Hidden Fees
Everyone knows that great customer service is important to any business. Naturally, that means that the contact center you use for customer service is an important decision to make. With so many options out there, and the pressure of knowing...
Staff Spotlight: Jennifer Sutcliffe
I am the 7th child out of an 8 child family. I learned early on that I was part of not just a family but a team. There was a big age difference, but that did not stop us from...
How can academic institutions leverage customer service as their competitive advantage?
The importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.