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Microsoft Ignite 2022 Review: Changes, Insights, and Looking Towards the Future

As someone who has been going to in-person Microsoft conferences for 15 years, the last couple of years have been a real change in routine. There was always a regular cadence of two or three events a year, typically Build...
ComputerTalk’s ice Contact Center vs. Genesys

ComputerTalk is pleased to announce that we have been scored as a leader against Genesys in the InfoTech Research Group’s SoftwareReviews.
Multi-Contact Handling: The Complete Guide

Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents.