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  • Slice of ice Recap: Connect with Customers on Any Channel

    by Shaundalee Carvalho | Mar 17, 2021, 10:32 AM

    On Wednesday, February 17th, ComputerTalk presented their latest Slice of ice webinar: Connect with Customers on Any Channel. In this session, account owner Vithusan Jegatheeswaran discussed contact center trends and challenges, the meaning of omnichannel, how ice can help your contact center unify the different modalities available, and some use cases to demonstrate an omnichannel ice Contact Center in action.


  • What are the Differences Between a Call Center and a Contact Center?

    by Danielle Wong | Mar 8, 2021, 05:50 PM

    The terms call center and contact center are commonly thrown around in the industry. But what are the actual differences between the two?


  • ComputerTalk Announces General Availability of ice 11

    by Shaundalee Carvalho | Feb 24, 2021, 04:10 PM

    It’s finally here! We at ComputerTalk are excited to announce the general availability of ice Contact Center 11, our latest version.


  • ComputerTalk’s ice Contact Center Becomes Microsoft Teams Connected Contact Center Certified

    by Danielle Wong | Feb 19, 2021, 06:38 PM

    ComputerTalk is pleased to announce our completion of the Microsoft Teams Connected Contact Center Certification Program, becoming one of the first partners to receive the certification. As a certified partner solution, ComputerTalk showcases our decades-long commitment to strengthen our products with Microsoft’s cutting-edge technology.


  • Extend Teams Functionality with ice Contact Center

    by Danielle Wong | Jan 19, 2021, 10:57 AM

    In 2020, Microsoft saw a massive spike in Teams usage, increasing by over 785% since July 2019 and surpassing 115 million daily active users.


  • Slice of ice Recap: Getting the Most of Integrating ice with Your CRM

    by Shaundalee Carvalho | Dec 15, 2020, 02:45 PM

    On Wednesday, November 18th, ComputerTalk presented their latest Slice of ice webinar: Getting the Most of Integrating ice with Your CRM. In this session, ComputerTalk’s Product Marketer, Danielle Wong, discussed different CRM systems that ice integrates with, benefits and features of CRM integrations, and examples of how they work.


  • Slice of ice Recap: Navigating iceAdministrator Part 2

    by Shaundalee Carvalho | Nov 17, 2020, 03:00 PM

    On Wednesday October 21st, ComputerTalk presented Part 2 of a two-part webinar series on Navigating iceAdministrator. In this session, Training and Documentation Specialist, Kathika Uthayakumar, talked about skills and prioritization of queues. The session built on Navigating iceAdministrator Part 1, which covered iceAdministrator basics.

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