Increase
customer satisfaction by offering personalized call treatment.-
Voice of the Customer (VOC): Benefits and Best Practices for Contact Centers
by Erina Suzuki | Published On October 3, 2024
You already know that delivering consistently great experience to your customers is crucial to success in any industry. But, as customer expectations continue to evolve, understanding what customers want and need from your contact center can be complex.
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Victor Pawa: How mentorship and teamwork shaped my career at ComputerTalk
by Victor Pawa | Published On September 25, 2024
Ever since I started at ComputerTalk, my time here has been both rewarding and transformative. I've had the opportunity to grow professionally, collaborate with talented individuals, and contribute to meaningful projects that make a real impact.
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The Top Trends in Healthcare Contact Centers to Watch in 2025
by Erina Suzuki | Published On September 24, 2024
Trends in healthcare contact centers are shifting. In the past, budget and resource restrictions left many companies struggling to deliver consistent, intuitive, and memorable experiences to patients. Now, evolving technology, compliance standards, and consumer expectations mean healthcare companies can no longer afford to overlook the importance of a well-designed contact center.
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Slice of ice Recap – Introducing ice Contact Center 14
by Shaundalee Carvalho | Published On September 20, 2024
On Wednesday, September 11th, ComputerTalk hosted our latest Slice of ice webinar. In this webinar, our Training and Documentation Specialist, Christina Liu, covered the benefits and features in our latest release, ice 14.
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Healthcare Contact Center Best Practices for Improved Patient Experience in 2025
by Anastasia Micic | Published On September 18, 2024
In the healthcare space, contact centers are crucial to bridging the gap between service providers and patients seeking support, information, or guidance.
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Microsoft Teams Call Center Partners: Benefits, Features and How to Choose the Right One
by Erina Suzuki | Published On September 11, 2024
Discover how Microsoft Teams call center partners enhance CX, streamline operations, and help businesses unlock Teams’ full contact center potential.
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The Complete Guide to Call Center Optimization for Business Leaders
by Nicole Robinson | Published On September 5, 2024
Call center optimization is a crucial process of leveraging cutting-edge technologies and processes to enhance the customer experience and improve the efficiency of your contact center.
We are looking forward to exhibiting at the Enterprise Connect Conference in Florida this year. Read on to learn more about Enterprise Connect and schedule a meeting with us!
Since the pandemic many organizations have opted to implement a hybrid work environment where employees have the flexibility to choose when they work in the office. Here are some tips to ensure your contact center is operating efficiently and that...
It was a fast, very satisfying 11+ years leading to retirement after spending almost 30 years in a large telecom organization, with some shorter terms with hardware and software focused companies similar in size to ComputerTalk.
