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customer satisfaction by offering personalized call treatment.Featured
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Contact centers: Protecting sensitive data with critical security controls
by Erina Suzuki | Nov 26, 2021, 08:54 AM
Contact centers continually generate user data through various media channels. Therefore, it is essential for cloud-based contact center providers to establish and maintain industry-standard security controls to support the handling and storage of sensitive information. Maintaining a secure contact center environment is crucial to minimize the risk of data breaches which may result in damaged reputation, hefty fines, and loss of clients' trust.
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LCS to Teams: A History of ice Contact Center with Microsoft
by Chris Bardon | Nov 18, 2021, 05:52 PM
From the early 2000s to our Teams Contact Center Certification earlier this year, ComputerTalk has been working alongside Microsoft for a long time to build the best products and integrations that we can for our customers.
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6 Ways to Support Your Contact Center Employees Working from Home
by Shaundalee Carvalho | Nov 11, 2021, 10:01 AM
Recreate the Office Environment, Skip the Commute
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Find out 3 ways a modern contact center solution reduces operating costs
by Erina Suzuki | Nov 4, 2021, 03:59 PM
Whether businesses handle 100 or 10,000 inquiries a day, a modern contact center is a must to effectively streamline communication. There are several ways contact center solutions allow you to operate more efficiently, which leads to reduced costs. Keep reading to find out 3 ways a modern contact center solution enables you to reduce operating costs.
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5 Ways to Learn More About ice Contact Center
by Shaundalee Carvalho | Aug 27, 2021, 03:00 PM
During our last Slice of ice webinar, we announced that we would be taking a break from the monthly format for our Slice of ice series. While we won’t be hosting a new webinar for the next few months, we still have plenty of resources available on ice and all things contact center! Check them out:
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Find Out How to Reduce Appointment No-Shows by 85%
by Shaundalee Carvalho | Aug 19, 2021, 06:07 PM
We all forget things every now and then. Sometimes, the consequences are as minor as leaving your house a couple minutes later than planned because you couldn’t remember where you left your keys. But when people forget about appointments, it can result in major inefficiencies for industries such as healthcare.
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4 Ways ice Contact Center Helped a Retailer Save Time and Money
by Shaundalee Carvalho | Aug 6, 2021, 10:57 AM
For over 30 years, ComputerTalk has been helping organizations to provide outstanding customer experiences. ice Contact Center has delivered cost savings and productivity enhancements to organizations across the globe. One such organization is Bob Barker Company, America’s largest detention supplier. When they transitioned their contact center to ice, the move simplified contact center processes, improved call quality, and saved the company hundreds of thousands of dollars over the course of a year. Read on to learn some of the ways Bob Barker was able to save time and money by transitioning to ice:
