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How to Prevent Contact Center Data Breaches

Contact centers, being repositories of sensitive personal and financial information, are continually at risk from both internal and external cybersecurity threats.
Top 5 Advanced Capabilities of Microsoft Teams Integrated Contact Centers

The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.
AI Transcription for Contact Centers: What You Should Know

AI can help convert speech to text and can be used to transcribe phone calls in contact centers.