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  • 10 Ways to Use a Chatbot

    by Shaundalee Carvalho | Jul 23, 2021, 10:59 AM

    Many organizations today are realizing the value of chatbots in their contact centers. Chatbots can reduce wait times by answering questions instantly, help save agents’ time for interactions that require human assistance, and provide 24/7 support, even outside of staffed operating hours. However, many people don’t realize what chatbots are capable of, seeing them only as tools for answering frequently asked questions (FAQs). Chatbot uses extend far beyond FAQs! Read on to see 10 ways you can use a chatbot in your organization.


  • ComputerTalk is a Microsoft Impact Awards Finalist!

    by Shaundalee Carvalho | Jul 13, 2021, 11:21 AM

    ComputerTalk is excited to announce that we have been chosen as one of the finalists for Microsoft Canada’s 2021 Community Response Impact Award!


  • 8 Benefits of moving your contact center to the cloud

    by Nicole Robinson | Jul 9, 2021, 10:28 AM

    Are you considering moving to the cloud, but hesitating because of concerns about costs, security, or reliability?


  • Slice of ice Recap: Expanding your Contact Center with iceChat

    by Shaundalee Carvalho | Jun 29, 2021, 10:13 AM

    On Wednesday, June 16th, ComputerTalk presented our latest Slice of ice webinar, Expanding your Contact Center with iceChat. During this session, our Training Specialist, Kathika Uthayakumar, discussed challenges faced by organizations and customers, how iceChat works, how it can help with these challenges, and options for expanding iceChat even further.


  • 3 Tools to Add to Your Contact Center Today to Improve Efficiency and Drive Customer Engagement

    by Jasmine McBride | Jun 17, 2021, 10:58 AM

    If you've ever reached out to a business and experienced long wait times as a customer, you know how annoying and frustrating it can be. As a contact center manager, that is not the experience you want your customers to have. What you might not know is how to prevent it. Fortunately, there are a number of tools you can take advantage of to improve efficiency and help keep those wait times down. Read on to learn about our 3 most popular features.


  • ComputerTalk is Ready to RISE for BC’s Kids!

    by Shaundalee Carvalho | Jun 11, 2021, 01:44 PM

    ComputerTalk is excited to announce that we will be sponsoring RISE for BC’s Kids, an annual television broadcast in support of BC Children’s Hospital Foundation (BCCHF).


  • Protect your Contact Center Data with ice

    by Shaundalee Carvalho | Jun 2, 2021, 12:58 PM

    Slice of ice Recap: Security and Standards – Mitigating Security Risks On Wednesday, May 19th, ComputerTalk presented their latest Slice of ice webinar, Security and Standards – Mitigating Security Risks. In this session, Jason Ellis of the Sales Operations team discussed risks and challenges, security protocols, and the power of ice.

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