With extreme weather events on the rise, here are 6 ways organizations can leverage contact centers to protect the publicby Erina Suzuki | Mar 24, 2023, 02:06 PM
With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
ComputerTalk's ice Contact Center vs. NICEby Anastasia Micic | Mar 24, 2023, 01:55 PM
ComputerTalk is pleased to announce that we have been scored as a leader against NICE in the Info-Tech Research Group's SoftwareReviews. Continue reading to find out what categories we outperformed NICE in.
6 Software Integrations for Call Centersby Erina Suzuki | Mar 10, 2023, 11:40 AM
Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.
How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2by Shaundalee Carvalho | Mar 8, 2023, 11:11 AM
A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
Join ComputerTalk at Enterprise Connect 2023!by Erina Suzuki | Feb 21, 2023, 03:11 PM
We are looking forward to exhibiting at the Enterprise Connect Conference in Florida this year. Read on to learn more about Enterprise Connect and schedule a meeting with us!
ComputerTalk’s ice Contact Center vs. Five9by Shaundalee Carvalho | Feb 17, 2023, 02:40 PM
ComputerTalk is pleased to announce that we have been scored as a leader against Five9 in the InfoTech Research Group’s SoftwareReviews.
The Best Customer Service Practicesby Nicole Robinson | Feb 10, 2023, 10:47 AM