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Andrei Gogoase: Continued Growth & Success at ComputerTalk
by Andrei Gogoase | Published On October 17, 2024My journey at ComputerTalk started back in September of 2021 as an Application Quality Assurance Analyst. Since I started working here, I have been able to meet some incredible people and pick up a variety of skills.
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5 IVR Script Examples for Healthcare
by Nicole Robinson | Published On October 16, 2024The IVR (Interactive Voice Response) system is a crucial resource for healthcare contact centers. Not only does it help you enable rapid, convenient self-service experiences for patients, but it can establish the foundation for a positive relationship with your target audience.
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ice Contact Center 14 is Here!
by Shaundalee Carvalho | Published On October 11, 2024We’re pleased to announce the general availability of ice Contact Center 14! ice 14 includes a number of new features and functionalities that can enhance contact center operations and customer experiences.
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Voice Biometrics in the Call Center: The Ultimate Guide
by Nicole Robinson | Published On October 9, 2024
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Voice of the Customer (VOC): Benefits and Best Practices for Contact Centers
by Erina Suzuki | Published On October 3, 2024You already know that delivering consistently great experience to your customers is crucial to success in any industry. But, as customer expectations continue to evolve, understanding what customers want and need from your contact center can be complex.
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Victor Pawa: How mentorship and teamwork shaped my career at ComputerTalk
by Victor Pawa | Published On September 25, 2024Ever since I started at ComputerTalk, my time here has been both rewarding and transformative. I've had the opportunity to grow professionally, collaborate with talented individuals, and contribute to meaningful projects that make a real impact.
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The Top Trends in Healthcare Contact Centers to Watch in 2025
by Erina Suzuki | Published On September 24, 2024Trends in healthcare contact centers are shifting. In the past, budget and resource restrictions left many companies struggling to deliver consistent, intuitive, and memorable experiences to patients. Now, evolving technology, compliance standards, and consumer expectations mean healthcare companies can no longer afford to overlook the importance of a well-designed contact center.
What is a Microsoft Teams Call Center Partner? Everything You Need to Know
Microsoft Teams call center partners are helping businesses of all sizes increase the value of their technology investments. Today, Microsoft (MS) Teams is one of the most popular communication and collaboration platforms worldwide, empowering more than 320 million monthly active...
PCI Compliance in Call Centers: Protecting Customer Data and Building Trust
Today’s customers expect faster, more efficient, and more convenient experiences when they contact businesses, but they’re not willing to compromise on the security of their data. That’s why it’s so important for organizations to ensure they’re investing in the right...
The Complete Guide to Call Center Optimization for Business Leaders
Call center optimization is a crucial process of leveraging cutting-edge technologies and processes to enhance the customer experience and improve the efficiency of your contact center.