Skip to main content Skip to navigation




Q&A Form Loading...

What Are the Differences Between Multichannel and Omnichannel Call Centers?

Multichannel and omnichannel call centers offer varying customer service experiences. Learn how to provide a seamless customer journey with the right business model.
ComputerTalk's ice Contact Center vs. NICE

ComputerTalk is pleased to announce that we have been scored as a leader against NICE in the Info-Tech Research Group's SoftwareReviews. Continue reading to find out what categories we outperformed NICE in.
Discover 8 ways manufacturers can leverage contact center technologies to enhance their client experience

Traditionally, manufacturers mainly focused on cost-effective production. However, in an era of rising global competition, manufacturers struggle to compete on price alone. Thankfully, they can differentiate themselves from competitors through excellent communication and contact center technologies.