by Shaundalee Carvalho | May 20, 2022, 09:49 AM
The term “burnout” has been thrown around a lot in recent years. It seems like everyone, from big celebrities to the person in the cubicle next to yours, is talking about it. But what exactly is burnout? Why is it such a problem? And most importantly, how can it be prevented? This blog will answer these questions.
by Erina Suzuki | May 13, 2022, 12:31 PM
Contact centers play a vital role in facilitating effective communication between businesses and their customers. They serve many important functions; they build client relationships, resolve their issues, and provide opportunities for sales.
by Shaundalee Carvalho | May 6, 2022, 04:20 PM
In a society heavily impacted by a recent global pandemic, hospitals have been under a strain unlike any seen before in our lifetime. With this and the day-to-day strains of staff shortages and an aging population, the healthcare industry needs all the help it can get. That’s where technology comes in. In addition to the obvious ways that technology can help, like advances in tools for diagnostics and patient care, there are plenty of ways that technology can be of assistance in an administrative or operational capacity. Read on for four operational problems faced by the healthcare industry that technology can help to solve.
by Erina Suzuki | Apr 29, 2022, 02:10 PM
Congratulations! You nailed the interview, got the job, and your first day as a call center agent is right around the corner.
by Shaundalee Carvalho | Apr 22, 2022, 03:13 PM
Balancing the best interests of your customers, your agents, and your organization, all while trying to avoid over-complicating your own role as the contact center manager, can be difficult. In fact, it may seem near impossible at times. But if you’ve ever wished for a tool that could make everyone happy, you’re in luck: Integrating a workforce management (WFM) solution into your contact center provides significant benefits to customers, agents, the contact center manager, and the organization!
by Erina Suzuki | Apr 12, 2022, 09:20 AM
I am the 7th child out of an 8 child family. I learned early on that I was part of not just a family but a team. There was a big age difference, but that did not stop us from just being family, we were a tribe. We did not just share genetics; we shared goals, aspirations, and core beliefs. Although we are now grown, we choose to spend time together, like no time has passed. Our tribe has grown; no longer just siblings, we have in-laws, children, nieces, nephews, grandchildren, and fur babies.
by Erina Suzuki | Apr 8, 2022, 02:53 PM