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ComputerTalk’s ice Contact Center Leads Among Competitors!
by Shaundalee Carvalho | Sep 26, 2022, 12:43 PM
ComputerTalk is pleased to announce that we have been scored as a leader in numerous categories in InfoTech Research Group’s SoftwareReviews this year.
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3 Ways to Improve Efficiency in Your Contact Center
by Shaundalee Carvalho | Sep 14, 2022, 01:00 PM
Suppose an organization had unlimited resources. They would be able to hire as many contact center agents as they needed to ensure that no customers ever had to deal with long wait times or poor service. Unfortunately, such organizations don’t exist. All organizations face resource constraints. Therefore, they need to optimize the use of the resources they have. The following 3 improvements can drastically improve an organization’s efficiencies, decreasing customer wait times and improving service. Read on to find out how you can implement these efficiencies in your organization.
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What are the REAL costs of no-shows to Healthcare Organizations?
by Erina Suzuki | Sep 6, 2022, 12:12 PM
Due to busy schedules, it is common for patients to forget about upcoming appointments. Unfortunately for healthcare organizations, it is more complicated than just another missed appointment. For them, it can have several negative consequences.
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15 Ways to Use a Contact Center in Various Industries
by Shaundalee Carvalho | Aug 26, 2022, 03:48 PM
When you think of contact centers, you might just think of agents answering customers’ questions. While this is one common use for contact centers, that’s not all they do. From appointment booking services to help desks and everything in between, contact centers are used by all kinds of organizations across all industries.
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4 Reasons Why You Need a Ticketing System Integrated With Your Contact Center
by Erina Suzuki | Aug 19, 2022, 03:31 PM
Customers reach out to organizations for a variety of reasons: to update their addresses, to follow up on orders, to change their login credentials, and so on.
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Teams Auto Attendant and Call Queues vs. Teams Certified Contact Center
by Shaundalee Carvalho | Aug 15, 2022, 04:20 PM
You probably know what Microsoft Teams is and you’ve likely used it for internal communication within your organization. But if you’re reading this now, you might be wondering about its capabilities and limitations for external communication, particularly in a customer service queuing context. You may be part of a small to medium-sized business with needs that are starting to outgrow your current system of handling external communication. And you may be wondering if you’ll need to implement a full contact center or if using Teams’ capabilities alone will be sufficient. This blog can help you answer that question. Read on to learn the similarities and differences between Teams Auto Attendant with Call Queues and a full contact center.
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4 Ways Financial Institutions Are Elevating Their Customer Experiences
by Erina Suzuki | Aug 5, 2022, 02:50 PM
Banking experiences have evolved greatly since the days of traditional banking. Over the past few years and partly as a response to the COVID-19 pandemic, financial institutions have incorporated technology to advance and enhance their customer banking experiences.
If you work at a contact center, then you’ve probably encountered angry and frustrated customers from time to time. These customers are even more challenging when they start taking their frustrations out on you. But don’t worry – take this...
It is hard to believe 5 years have flown by and I am deeply rooted in the world of Major Incident Management and Business Continuity Planning at ComputerTalk. After spending 20+ years within the large corporate law firm environment,...
When you think of contact centers, you might just think of agents answering customers’ questions. While this is one common use for contact centers, that’s not all they do. From appointment booking services to help desks and everything in between,...