A versatile tool to manage all of your outbound contact center campaigns.
Depending on your needs, iceCampaign provides access to four different campaign types: progressive, predictive, preview, and outbound IVR. Within this module, you can configure outbound campaigns, as well as add and manage users and lists for your campaigns.
Organizations can no longer afford to wait for customers to call in and request information. They need to anticipate customers’ needs and keep them updated and informed. iceCampaign brings proactive communications to your contact center.