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  • The Pros and Cons of Working from Home – And How to Address the Cons!

    by Shaundalee Carvalho | Jul 29, 2022, 03:16 PM

    Since the COVID-19 pandemic began, society has seen significant growth in the prevalence of remote work. In the early days, it was considered a necessity for limiting the spread of the virus and supporting public health initiatives. Today, however, this is not generally the case. With widespread vaccines and the reduction or elimination of public safety guidelines originally put in place to stop the spread, remote work is no longer considered necessary.


  • Check out these 6 Cool Features to Enhance Your Microsoft Teams Experience (Part 2)

    by Erina Suzuki | Jul 22, 2022, 09:47 AM

    Microsoft Teams offers a variety of intuitive features to enhance collaboration and communication. Yet there are various features many Teams users are not aware of. Check out these 6 helpful features so you can further enhance your Teams experience!


  • 6 Reasons Why You Need Employee Advocacy in Your Contact Center

    by Shaundalee Carvalho | Jul 15, 2022, 03:29 PM

    As the front line of communication with your customers, your contact center agents can be thought of as the face of your organization. If you want to put your organization’s best face forward, your agents should be more than just employees doing a job; they should be true advocates for your organization who enjoy their work and feel positive about their employer. Of course, this may sound like a far-off pipe dream to many organizations. But with the implementation of a formalized employee advocacy program, it can be a reality.


  • Staff Spotlight: Dave Komaromi

    by Dave Komaromi | Jul 8, 2022, 11:57 AM

    It is hard to believe 5 years have flown by and I am deeply rooted in the world of Major Incident Management and Business Continuity Planning at ComputerTalk. After spending 20+ years within the large corporate law firm environment, the shift remains refreshing and challenging.


  • The Ultimate Duo: Everything You Need to Know About Enhancing Your Customer Service with a Chatbot or Live Chat

    by Erina Suzuki | Jun 30, 2022, 05:09 PM

    To maximize the benefits of Chatbot and Live Chats to achieve your overall customer service goals, you need to understand what they are and each of their benefits.


  • What are the Differences Between the 3 Models of Microsoft Teams Contact Center Certification?

    by Shaundalee Carvalho | Jun 27, 2022, 11:21 AM

    Everyone knows that Microsoft Teams is a popular tool for organizational communications. It’s often used for internal collaboration, and, in some cases, it’s used for all of an organization’s external communications as well. Microsoft Teams’ cloud voice capabilities, including auto attendant and call queues, are sufficient for organizations that don’t require more complex solutions with business tools and workflows. However, for those that do, that’s where Microsoft Teams certified contact centers come in.


  • Here Are 5 Ways a Microsoft Teams Certified Contact Center Can Help Your Organization

    by Erina Suzuki | Jun 17, 2022, 05:36 PM

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Staff Spotlight: Blair Ferguson, Chief of Staff

I’ve spent the first 16 years of my career at ComputerTalk. As a fresh grad with an interest in people and business, Human Resources seemed like the best fit for my passion and ambition and this “little” company took a...
Workforce Management: Your New Secret Weapon

Balancing the best interests of your customers, your agents, and your organization, all while trying to avoid over-complicating your own role as the contact center manager, can be difficult. In fact, it may seem near impossible at times. But if...
Staff Spotlight: Jennifer Sutcliffe

I am the 7th child out of an 8 child family. I learned early on that I was part of not just a family but a team. There was a big age difference, but that did not stop us from...