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  • How to Meet KPIs and Boost Customer Satisfaction

    by Anastasia Micic | Nov 1, 2023, 08:17 AM

    Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market

  • ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report

    by Erina Suzuki | Oct 20, 2023, 04:05 PM

    InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.

  • Top Reasons You Need Skills-based Routing in Your Omnichannel Customer Service

    by Anastasia Micic | Oct 12, 2023, 10:17 AM

    Enhance your contact center performance with skills-based routing. Uncover the significance of directing your customers to the appropriate customer service representative.

  • Key Strategies For Optimizing Customer Support Services

    by Nicole Robinson | Oct 11, 2023, 03:33 PM

    Elevate your business with effective customer support strategies. Discover key approaches to optimize service, enhance satisfaction, and drive long-term success.

  • How Conversational AI Will Impact Customer Service

    by Erina Suzuki | Sep 28, 2023, 11:31 AM

    Customer satisfaction is critical to running a successful business, but employing a full-time staff of customer service representatives comes at a significant cost. As a result, many companies have had to choose between getting happy customers and smaller profits or unhappy customers and higher profits—until now.

  • ComputerTalk has Secured the Top Position as the Preferred Support Provider

    by Anastasia Micic | Sep 22, 2023, 09:59 AM

    ComputerTalk is excited to share that our customer service team has been rated as 100% effective and knowledgeable by our customers in Info-Tech Research Group’s SoftwareReviews report.

  • Elevate Your Customer Service Through Reporting

    by Shaundalee Carvalho | Sep 15, 2023, 12:33 AM

    Trying to make a good strategic decision without data-based insights to back it up is like trying to ride a bike without wheels: difficult and potentially disastrous. When it comes to customer service, one of the best ways to get the information you need to guide strategic decisions is through your contact center reports. Contact center reports can help you decide if and when to hire more staff, increase training efforts, and more.



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8 Ways to Spring Clean Your Contact Center in 2023

Spring is upon us, and that means it’s time for some spring cleaning! This is a great way to refresh, reset, and make sure everything is ready and optimized for the season ahead.
Staff Spotlight: Vincent Yong

My journey with ComputerTalk started in summer of 2017. I finished my last year of my Software Engineering degree from the University of Guelph in April and decided to take a well-deserved break after completing my degree.
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It was that one Spring morning a number of years ago that I made the call (a cold call, in fact). The snow had melted, the ground was just thawing, and trees were starting to bud once again. It was...