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  • Top 2025 Trends in Customer Service

    by Anastasia Micic | Published On February 13, 2025

    Ready to transform customer experience in 2025? Discover the top customer service trends shaping today’s landscape, from agentic AI and hyper-personalization to employee experience.


  • Proudly Canadian: ice Contact Center and ComputerTalk’s Commitment to Homegrown Innovation

    by Shaundalee Carvalho | Published On February 7, 2025

    As many Canadians have recently become more conscious about buying Canadian, ComputerTalk is proud to be a Canadian business. As fellow Canadians, we want to say thank you to our customers for choosing to support a homegrown product. If you’re not a customer yet but are currently looking for a Canadian contact center, you’ve come to the right place!


  • Contact Center Vendor Support: How to Choose a Partner You Can Rely On

    by Nicole Robinson | Published On February 6, 2025

    Contact centers are the backbone of customer experience, serving as the first point of contact for resolving issues, answering queries, and building brand loyalty.


  • Mastering iceSurvey: Enhancing Customer Feedback with Actionable Insights

    by Erina Suzuki | Published On January 31, 2025

    On January 22nd, ComputerTalk hosted our latest Slice of ice webinar on iceSurvey, our built-in survey tool designed to capture valuable customer feedback. During this session, our Training & Documentation Specialist, Diane Vasquez, walked attendees through the features, setup, and best practices for using iceSurvey effectively.


  • Meet ComputerTalk at Enterprise Connect 2025

    by Erina Suzuki | Published On January 27, 2025

    We’re super excited to share that we’ll be attending Enterprise Connect 2025 this March! As a leading contact center provider, we’re thrilled to join the ultimate event for communication and collaboration technology. Stop by our booth #1230 to discover how we can help transform your contact center operations and take your customer experience to the next level.


  • The Guide to IVR Testing: Ensuring Seamless Customer Experiences

    by Nicole Robinson | Published On January 22, 2025

    IVR (Interactive Voice Response) systems are a common component of most contact centers. When these systems function effectively, they help to enhance customer experiences, enabling streamlined self-service, and ensuring callers reach the right agent or department.


  • Christopher Rodgers: From Learning to Leading

    by Christopher Rodgers | Published On January 16, 2025

    When I first discovered ComputerTalk, I took my time exploring their corporate LinkedIn account and website to get a better sense of not just what the company does, but also how employees felt about working there.

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