Discover how to manage different communication channels for customer service, meet rising customer expectations, and create seamless experiences across chat, email, phone, and more.

The CXS Summit 2025 was both exciting and eye-opening. As someone still early in my career and new to the CX industry, I went in hoping to better understand the greatest challenges organizations are facing in CX. What I took away from the conference was not just insights on how to improve an organization’s customer experience, but a deeper appreciation for why the work we do at ComputerTalk is so meaningful.

IVR (Interactive Voice Response) systems are becoming smarter and more intuitive all the time. They’re not just there to route a customer to the right agent anymore.

Think AI in customer service is just for retail companies? Think again. With artificial intelligence, educators can deliver better student and customer support at scale, while reducing costs. It’s a win-win for everyone. As AI becomes more versatile, sophisticated, and accessible, there’s never been a better time to upgrade your support strategy.

When customers call your utilities company, they need information fast. The last thing they want when they’re dealing with a power outage or similar issue is a maze of menu options. That’s why it’s so important to use the right IVR scripts for utilities.

Explore how Microsoft Teams Phone Extensibility transforms contact centers and learn how ComputerTalk delivers seamless, AI-ready integrations.

I joined ComputerTalk during peak-pandemic times- when banana bread was a national pastime and Zoom backgrounds were judged harder than actual office decor. My job? Marketing! Specifically, lots of copywriting. Thought leadership blogs. Punchy taglines. And optimizing content so it could charm search engines and humans (the real challenge, if we’re being honest). But something funny happened on the way to the word count: I fell in love with design.