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5 Key Strategies for Keeping Top Talent in Contact Centers

Agent retention is the cornerstone of contact centers because the caliber of customer engagements significantly influences business results.
20 Years at ComputerTalk: Chris' Journey From R&D Engineer to Tech Lead

It’s been 20 years since I started with ComputerTalk, so it’s an interesting time to reflect on how I got here, what I’ve done, and what made me stay.
Call Centers vs. Contact Centers – What You Need to Know

Uncover the critical differences between call centers and contact centers, and choose the right model for enhanced customer service.