by Anastasia Micic | Nov 1, 2023, 08:17 AM
Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market
by Erina Suzuki | Oct 20, 2023, 04:05 PM
InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.
by Anastasia Micic | Oct 12, 2023, 10:17 AM
Enhance your contact center performance with skills-based routing. Uncover the significance of directing your customers to the appropriate customer service representative.
by Nicole Robinson | Oct 11, 2023, 03:33 PM
Elevate your business with effective customer support strategies. Discover key approaches to optimize service, enhance satisfaction, and drive long-term success.
by Erina Suzuki | Sep 28, 2023, 11:31 AM
Customer satisfaction is critical to running a successful business, but employing a full-time staff of customer service representatives comes at a significant cost. As a result, many companies have had to choose between getting happy customers and smaller profits or unhappy customers and higher profits—until now.
by Anastasia Micic | Sep 22, 2023, 09:59 AM
ComputerTalk is excited to share that our customer service team has been rated as 100% effective and knowledgeable by our customers in Info-Tech Research Group’s SoftwareReviews report.
by Shaundalee Carvalho | Sep 15, 2023, 12:33 AM
Trying to make a good strategic decision without data-based insights to back it up is like trying to ride a bike without wheels: difficult and potentially disastrous. When it comes to customer service, one of the best ways to get the information you need to guide strategic decisions is through your contact center reports. Contact center reports can help you decide if and when to hire more staff, increase training efforts, and more.