How ice Contact Center is Addressing Businesses’ Top 3 Customer Service Challenges - Part 1by Shaundalee Carvalho | Jan 31, 2023, 03:44 PM
A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
Staff Spotlight: Darren Lobo-Piresby Darren Lobo-Pires | Jan 19, 2023, 03:38 PM
While studying physics in university, my original goal and path in life was to remain in academics, following through with my Master’s and finally Ph.D. I realized when nearing the end of my undergrad that another 7+ years of schooling wasn’t for me, and I was looking to get some real-world work experience under my belt. It’s hard to believe it’s been almost 10 years since I graduated and started working at ComputerTalk!
ComputerTalk’s ice Contact Center vs. Genesysby Shaundalee Carvalho | Jan 13, 2023, 05:44 PM
ComputerTalk is pleased to announce that we have been scored as a leader against Genesys in the InfoTech Research Group’s SoftwareReviews.
What Are the Differences Between Multichannel and Omnichannel Call Centers?by Nicole Robinson | Jan 6, 2023, 05:04 PM
Multichannel and omnichannel call centers offer varying customer service experiences. Learn how to provide a seamless customer journey with the right business model.
Staff Spotlight: Diane Vasquezby Diane Vasquez | Dec 23, 2022, 12:50 PM
Growing up in the Philippines, back when technology was still evolving, pursuing a career was limited to a few choices: becoming a Doctor, Nurse, Lawyer, Engineer, or Teacher. Growing up, I always knew that I wanted to pursue a career in teaching.
The 12 ice Tips of Christmasby Shaundalee Carvalho | Dec 19, 2022, 04:27 PM
If you’re familiar with the song, The 12 Days of Christmas, you know that the singer’s true love gives them some pretty useless gifts. Sure, five gold rings may be nice, but every other gift seems loud, inconvenient to take care of, and/or impossible to find the space for. And really, how many birds does one person need?
Discover 8 ways manufacturers can leverage contact center technologies to enhance their client experienceby Erina Suzuki | Dec 13, 2022, 05:43 PM
Traditionally, manufacturers mainly focused on cost-effective production. However, in an era of rising global competition, manufacturers struggle to compete on price alone. Thankfully, they can differentiate themselves from competitors through excellent communication and contact center technologies.
ComputerTalk is Sponsoring Surrey Hospitals Foundation’s Good Health Telethon and Radiothon ComputerTalk is pleased to announce that we will be sponsoring Surrey Hospitals Foundation’s 2022 Good Health Telethon and Radiothon on Saturday, October 22nd.
6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!) Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks....
The 9 Best Questions to Ask When Evaluating Contact Center Vendors to Avoid Hidden Fees Everyone knows that great customer service is important to any business. Naturally, that means that the contact center you use for customer service is an important decision to make. With so many options out there, and the pressure of knowing...