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  • 6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)

    by Erina Suzuki | Sep 29, 2022, 03:12 PM

    Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.


  • ComputerTalk’s ice Contact Center Leads Among Competitors!

    by Shaundalee Carvalho | Sep 26, 2022, 12:43 PM

    ComputerTalk is pleased to announce that we have been scored as a leader in numerous categories in InfoTech Research Group’s SoftwareReviews this year.


  • 3 Ways to Improve Efficiency in Your Contact Center

    by Shaundalee Carvalho | Sep 14, 2022, 01:00 PM

    Suppose an organization had unlimited resources. They would be able to hire as many contact center agents as they needed to ensure that no customers ever had to deal with long wait times or poor service. Unfortunately, such organizations don’t exist. All organizations face resource constraints. Therefore, they need to optimize the use of the resources they have. The following 3 improvements can drastically improve an organization’s efficiencies, decreasing customer wait times and improving service. Read on to find out how you can implement these efficiencies in your organization.


  • What are the REAL costs of no-shows to Healthcare Organizations?

    by Erina Suzuki | Sep 6, 2022, 12:12 PM

    Due to busy schedules, it is common for patients to forget about upcoming appointments. Unfortunately for healthcare organizations, it is more complicated than just another missed appointment. For them, it can have several negative consequences.


  • 15 Ways to Use a Contact Center in Various Industries

    by Shaundalee Carvalho | Aug 26, 2022, 03:48 PM

    When you think of contact centers, you might just think of agents answering customers’ questions. While this is one common use for contact centers, that’s not all they do. From appointment booking services to help desks and everything in between, contact centers are used by all kinds of organizations across all industries.


  • 4 Reasons Why You Need a Ticketing System Integrated With Your Contact Center

    by Erina Suzuki | Aug 19, 2022, 03:31 PM

    Customers reach out to organizations for a variety of reasons: to update their addresses, to follow up on orders, to change their login credentials, and so on.


  • Teams Auto Attendant and Call Queues vs. Teams Certified Contact Center

    by Shaundalee Carvalho | Aug 15, 2022, 04:20 PM

    You probably know what Microsoft Teams is and you’ve likely used it for internal communication within your organization. But if you’re reading this now, you might be wondering about its capabilities and limitations for external communication, particularly in a customer service queuing context. You may be part of a small to medium-sized business with needs that are starting to outgrow your current system of handling external communication. And you may be wondering if you’ll need to implement a full contact center or if using Teams’ capabilities alone will be sufficient. This blog can help you answer that question. Read on to learn the similarities and differences between Teams Auto Attendant with Call Queues and a full contact center.

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