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  • Staff Spotlight: Jennifer Sutcliffe

    by Erina Suzuki | Apr 12, 2022, 09:20 AM

    I am the 7th child out of an 8 child family. I learned early on that I was part of not just a family but a team. There was a big age difference, but that did not stop us from just being family, we were a tribe. We did not just share genetics; we shared goals, aspirations, and core beliefs. Although we are now grown, we choose to spend time together, like no time has passed. Our tribe has grown; no longer just siblings, we have in-laws, children, nieces, nephews, grandchildren, and fur babies.

  • Here's Why You Should Integrate Social Media Within Your Contact Center

    by Erina Suzuki | Apr 8, 2022, 02:53 PM

    Social media is more than replaying cute cat videos, learning recipes from 20-second clips, and discovering trending memes on Twitter. For many organizations, social media is a highly effective tool that can be leveraged as a competitive advantage for their customer service.

  • 8 Reasons You Should Integrate Your CRM With Your Contact Center

    by Shaundalee Carvalho | Apr 1, 2022, 02:04 PM

    Your contact center and your Customer Relationship Management (CRM) tool are a lot like peanut butter and jelly – both great on their own, but even better together.

  • How can academic institutions leverage customer service as their competitive advantage?

    by Erina Suzuki | Mar 25, 2022, 10:51 AM

    The importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.

  • 7 Teams Features and Settings You Should be Taking Advantage of Right Now

    by Shaundalee Carvalho | Mar 18, 2022, 12:36 PM

    Are you using these features and settings?

  • Staff Spotlight: Blair Ferguson, Chief of Staff

    by Blair Ferguson | Mar 8, 2022, 12:24 PM

    I’ve spent the first 16 years of my career at ComputerTalk. As a fresh grad with an interest in people and business, Human Resources seemed like the best fit for my passion and ambition and this “little” company took a chance on me.

  • Top 5 ways to show appreciation to your agents

    by Erina Suzuki | Mar 4, 2022, 05:21 PM

    It is Employee Appreciation Day in Canada and the US! Celebrate this special day by showing employees your appreciation. Keeping employees happy and motivated can be challenging for any employer, and contact centers are no exception. Continue reading to learn five effective ways to show appreciation to your agents today and beyond.




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How to Make the Most of Your Contact Center During the COVID-19 Pandemic

Society today is in a unique position as a result of the current COVID-19 pandemic. Individuals and businesses everywhere are facing much uncertainty regarding the current circumstances, how long they will last, and what exactly the long-term impacts will be....
Is Your Contact Center Holiday-Ready?

Now that summer has officially arrived, it’s time to get excited for the first holiday of the season. Canada Day is only one week away, and Independence Day follows shortly for our southern neighbors. As you busy yourself with stocking...
ComputerTalk Announces General Availability of ice 11

It’s finally here! We at ComputerTalk are excited to announce the general availability of ice Contact Center 11, our latest version.