Increase
customer satisfaction by offering personalized call treatment.-
Manufacturing Contact Centers: Best Practices for Efficiency and Scalability
by Erina Suzuki | Published On April 7, 2025
Today, customer experience should be a priority for every business – no matter which industry you might serve. But every sector faces its own challenges when it comes to earning and maintaining customer loyalty. Manufacturing companies, for instance, have to deal with high volumes of technical queries, complex omnichannel interactions, and endless repetitive processes.
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Reflections from Enterprise Connect 2025: Elevating Customer Experience with AI
by Jean-Nicolas Robitaille | Published On April 4, 202516e46880-dade-4897-82a1-1cb60fce72fd.jpg?sfvrsn=52c67b05_1 "EC Day 3 (2)")
At Enterprise Connect 2025, the evolving role of AI in customer experience (CX) took center stage. The event highlighted the importance of a holistic CX approach, where AI plays a key role in enhancing customer journeys.
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Top 10 Enterprise Contact Center Solutions in 2025
by Nicole Robinson | Published On April 2, 2025
In 2025, nothing has a bigger impact on any company’s chances of success than their approach to customer experience. Every interaction you have with a customer, whether it’s a sales call or a response to a service request, can make or break your chances of sustainable growth.
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IVR for Utilities: Benefits, Trends, and Best Practices
by Erina Suzuki | Published On March 26, 2025
Learn all about how IVR solutions benefit utilities companies, and discover the best practices for using IVRs effectively in this guide.
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Eric Prits: Growing My Career At ComputerTalk
by Eric Prits | Published On March 24, 2025
My journey first started at ComputerTalk back in 2019, right out of university, on the Application Development team.
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Introducing ice Contact Center 15: Why This Release Sets Us Apart!
by Nicole Robinson | Published On March 20, 2025
At ComputerTalk, innovation never stops — and we’re excited to announce that our newest version, ice 15, is now generally available as of May 5th, 2025!
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ComputerTalk ice Contact Center Announces Support for Microsoft Teams Phone extensibility
by Nicole Robinson | Published On March 17, 2025
Microsoft recently announced Microsoft Teams Phone extensibility at Enterprise Connect. ComputerTalk is excited to work with Microsoft on another early adopter project, continuing our commitment to innovation and seamless integration within the Microsoft ecosystem.
Follow these QA best practices to enhance your call center and improve customer satisfaction.
Trends in healthcare contact centers are shifting. In the past, budget and resource restrictions left many companies struggling to deliver consistent, intuitive, and memorable experiences to patients. Now, evolving technology, compliance standards, and consumer expectations mean healthcare companies can no...
ComputerTalk can be described as a 35-year-old start-up, characterized by its dynamic environment and reliance on fresh graduates. My journey with ComputerTalk began as an enthusiastic new graduate eager to embark on my career. Now, approaching my third year, I...
