On Wednesday, September 11th, ComputerTalk hosted our latest Slice of ice webinar. In this webinar, our Training and Documentation Specialist, Christina Liu, covered the benefits and features in our latest release, ice 14.

In the healthcare space, contact centers are crucial to bridging the gap between service providers and patients seeking support, information, or guidance.

Microsoft Teams call center partners are helping businesses of all sizes increase the value of their technology investments. Today, Microsoft (MS) Teams is one of the most popular communication and collaboration platforms worldwide, empowering more than 320 million monthly active users.

Call center optimization is a crucial process of leveraging cutting-edge technologies and processes to enhance the customer experience and improve the efficiency of your contact center.

Evolving customer expectations, combined with rising talent shortages in the contact center has led to a massive increase in the number of companies adopting AI-powered tools.

ComputerTalk can be described as a 35-year-old start-up, characterized by its dynamic environment and reliance on fresh graduates. My journey with ComputerTalk began as an enthusiastic new graduate eager to embark on my career. Now, approaching my third year, I can reflect on this experience with appreciation.

Automated messaging has revolutionized customer engagement in countless industries. In the healthcare sector, automated messages help to minimize appointment no-shows, and keep patients informed. In the retail space, automated systems can increase conversions, and help companies reach customers with personalized product recommendations.