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  • ComputerTalk Announces General Availability of ice 11

    by Shaundalee Carvalho | Feb 24, 2021, 04:10 PM

    It’s finally here! We at ComputerTalk are excited to announce the general availability of ice Contact Center 11, our latest version.


  • ComputerTalk’s ice Contact Center Becomes Microsoft Teams Connected Contact Center Certified

    by Danielle Wong | Feb 19, 2021, 06:38 PM

    ComputerTalk is pleased to announce our completion of the Microsoft Teams Connected Contact Center Certification Program, becoming one of the first partners to receive the certification. As a certified partner solution, ComputerTalk showcases our decades-long commitment to strengthen our products with Microsoft’s cutting-edge technology.


  • Extend Teams Functionality with ice Contact Center

    by Danielle Wong | Jan 19, 2021, 10:57 AM

    In 2020, Microsoft saw a massive spike in Teams usage, increasing by over 785% since July 2019 and surpassing 115 million daily active users.


  • Slice of ice Recap: Getting the Most of Integrating ice with Your CRM

    by Shaundalee Carvalho | Dec 15, 2020, 02:45 PM

    On Wednesday, November 18th, ComputerTalk presented their latest Slice of ice webinar: Getting the Most of Integrating ice with Your CRM. In this session, ComputerTalk’s Product Marketer, Danielle Wong, discussed different CRM systems that ice integrates with, benefits and features of CRM integrations, and examples of how they work.


  • Slice of ice Recap: Navigating iceAdministrator Part 2

    by Shaundalee Carvalho | Nov 17, 2020, 03:00 PM

    On Wednesday October 21st, ComputerTalk presented Part 2 of a two-part webinar series on Navigating iceAdministrator. In this session, Training and Documentation Specialist, Kathika Uthayakumar, talked about skills and prioritization of queues. The session built on Navigating iceAdministrator Part 1, which covered iceAdministrator basics.


  • ice and the Connected Contact Center for Microsoft Teams Certification Program

    by Shaundalee Carvalho | Nov 13, 2020, 03:53 PM

    As the developer of the Teams native ice Contact Center, ComputerTalk is currently one of the first companies to go through Microsoft’s Connected Contact Center for Microsoft Teams Certification Program. Among other benefits, this certification will mean that ice Contact Center for Microsoft Teams “has been tested and verified to provide the quality, compatibility and reliability [customers] expect from Microsoft solutions” (Microsoft, 2020).


  • Slice of ice Recap: Navigating iceAdministrator Part 1

    by Shaundalee Carvalho | Oct 20, 2020, 08:30 AM

    On Wednesday, September 16th, ComputerTalk presented the first of two Slice of ice (formerly Lunch and Learn) sessions devoted to navigating iceAdministrator. In this session, Training and Documentation Specialist, Kathika Uthayakumar provided an overview of iceAdministrator, discussed managing your contact center, and explained the ice training configuration.

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