Skip to main content Skip to navigation
  • Staff Spotlight: Vincent Yong

    by Vincent Yong | Jul 28, 2023, 02:00 PM

    My journey with ComputerTalk started in summer of 2017. I finished my last year of my Software Engineering degree from the University of Guelph in April and decided to take a well-deserved break after completing my degree.

  • Can Conversational AI Redefine the Future of Contact Centers?

    by Nicole Robinson | Jul 21, 2023, 09:21 PM

    In an era where customer experience is of paramount importance, contact centers face immense pressure to deliver exceptional service while simultaneously balancing operational efficiency and cost. Modern customers exhibit higher expectations and are less patient than their predecessors, causing traditional methods of managing contact centers to struggle with ever-increasing customer demands and the growing need for seamless, omnichannel support.

  • Excellent customer service plays a critical role in any organization's success: here's why and how

    by Erina Suzuki | Jul 14, 2023, 01:07 PM

    Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.

  • ComputerTalk’s ice Contact Center Leads in Ease of Customization Category

    by Anastasia Micic | Jul 7, 2023, 03:17 PM

    ComputerTalk is pleased to announce that we have been scored as a leader against competitors in the Ease of Customization category in InfoTech Research Group’s Software Reviews.

  • How are Microsoft Teams Contact Centers Transforming the Customer Service Industry?

    by Erina Suzuki | Jun 27, 2023, 01:18 PM

    Revolutionizing the world of customer communication and support, Teams-certified contact centers are a game-changer in today's dynamic digital landscape, delivering seamless and engaging interactions that redefine the customer experience.

  • ComputerTalk’s ice Contact Center Leads in Vendor Capability Satisfaction!

    by Shaundalee Carvalho | Jun 26, 2023, 01:33 PM

    ComputerTalk is pleased to announce that we have been scored as a leader against competitors in vendor capability satisfaction in the InfoTech Research Group’s SoftwareReviews.

  • Staff Spotlight: Bernie Lee

    by Bernie Lee | Jun 16, 2023, 11:07 AM

    It was that one Spring morning a number of years ago that I made the call (a cold call, in fact). The snow had melted, the ground was just thawing, and trees were starting to bud once again. It was a call to a young company, merely six years in existence, that had specialized in voice IVR systems with a platform called Glacier. It was advanced self-serve technology running on high-density telephony boards with analog lines and ISDN PRI trunks. (It has since morphed into a feature-rich omnichannel contact center product.)



Q&A Form Loading...

3 Ways to Improve Efficiency in Your Contact Center

Suppose an organization had unlimited resources. They would be able to hire as many contact center agents as they needed to ensure that no customers ever had to deal with long wait times or poor service. Unfortunately, such organizations don’t...
4 Ways Financial Institutions Are Elevating Their Customer Experiences

Banking experiences have evolved greatly since the days of traditional banking. Over the past few years and partly as a response to the COVID-19 pandemic, financial institutions have incorporated technology to advance and enhance their customer banking experiences.
Check out these 6 Cool Features to Enhance Your Microsoft Teams Experience (Part 2)

Microsoft Teams offers a variety of intuitive features to enhance collaboration and communication. Yet there are various features many Teams users are not aware of. Check out these 6 helpful features so you can further enhance your Teams experience!