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How to Integrate Your Call Center with Salesforce

You may be familiar with Salesforce as a CRM platform, but did you know that it can enhance your call center too?
Smart IVR: Benefits, Use Cases & More

Advancements in artificial intelligence have led to a new era for IVR technology. Is it time for your business to upgrade to a Smart IVR system?
Slice of ice Recap: Navigating iceMonitor

On Wednesday, June 19th, 2024, ComputerTalk showcased how to navigate iceMonitor in our Slice of ice session.