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Transform Your Customer Experience With an All-in-one Omnichannel Contact Center

ice Contact Center logo

 

ice Contact Center's advantage

Benefits of using ice Contact Center

Increase the reach of your organization with omnichannel

Enable customers to reach you where it is most convenient for them by adding voice, web chat, IM, email, video, social media, SMS, and bots to your contact center.

Reduce costs

Eliminate expensive infrastructure and upkeep costs by moving your contact center to the cloud.

Adapt to changing business requirements

Consistently optimize the customer experience using data gained through real-time monitoring and historical reporting tools.

Deliver personalized customer experiences

Provide fast, personalized, and consistent customer experiences by integrating CRM into the contact center and bringing all relevant customer information into one place.

Configure a unique solution

ComputerTalk has over 30 years of industry experience designing, delivering, and supporting enterprise-grade cloud contact centers to meet unique business requirements.

Leverage your existing telephony platform

Choose the telephony vendor that best meets your corporate requirements, whether Microsoft Teams or another PBX. ice Contact Center extends the value of your investments and allows you to migrate at your own pace.

What our customers say

Bob Barker logo

“The fact that our Customer Service Manager and Supervisors know how to add/remove people from queues and workgroups, run their own reports, and report their own issues to ComputerTalk helps to take IT out of the equation. That is a big time saver for them and for IT.”

- Michelle Corbett, IT Operations Lead at Bob Barker

Magnetek logo

“We're going from an environment where the phone would ring, and everyone would look around to see if someone was going to answer it, to having the capabilities and visibility that our supervisor and tier 2 team can watch and step in and help as needed.”

- Crystal Goodwill, Administrative Assistant for Aftermarket Services at Magnetek

Contact center modules

Power of ice Contact Center

ice Contact Center logo

Real-time monitoring

Make dynamic business decisions by enabling supervisors to monitor queues, users, and teams in real-time.

 

Historical reporting

Equip supervisors with the data they need to make informed decisions and strategize for the future.

 

Omnichannel

Reach customers where it is most convenient, whether through voice, video, web chat, email, social media, chatbots, or other channels.

 

Recording & transcripts

Ensure your organization is compliant and improve training with recordings and transcripts.

 

Chatbots & AI

Free up agents’ time with a natural language chatbot that can answer routine questions, check or make changes to accounts, or transfer to an agent.

 

PCI payment processing

Accept credit card payments without storing any sensitive cardholder data in your environment.

 

Mobile integration

Embed chat functionality within your mobile app for a seamless communication experience.

 

And more

View more contact center modules

 

Discover why organizations are modernizing their call center with ice Contact Center.

Integrations

Salesforce logo

Enhance customer experience, increase efficiency, and reduce call duration by ensuring contact center users are prepared for any interaction. Seamlessly share information between ice Contact Center and Salesforce to enable agents to serve customers better.

Microsoft Dynamics 365 logo

Optimize customer experience, save time from manual entry, and screen pop contextual information with a Dynamics 365 integration. Equip agents with the information they need to provide exceptional and personalized customer service.

ServiceNow logo

Streamline customer service delivery and enhance the interaction experience across channels by adding automation and personalization. ice Contact Center with ServiceNow brings powerful contact center capabilities to the dynamic ticketing platform.

Plus

ComputerTalk has dozens of pre-built connectors designed to integrate a several tools with ice Contact Center quickly.

Other solutions

Looking for a Microsoft Teams contact center?

Combine your unified communications and contact center using ice Contact Center with Teams. 

Solution Certified for Microsoft Teams

ComputerTalk is one of Microsoft's first partners to have completed the Microsoft Teams Connected Contact Center Certification Program. ComputerTalk integrates with Microsoft Teams using the Extend model. This model allows us to offer a close integration with Microsoft Teams while retaining the advanced enterprise-class features and functionalities that our clients depend on. Contact center agents and subject matter experts (SMEs) can handle calls, IMs, and emails through the Microsoft Teams client while visibility into the interactions is retained for recording, monitoring, and reporting.

Why ComputerTalk?

Every ice Contact Center solution is unique, designed and configured to meet your changing organizational needs

With over 30 years of industry experience, ComputerTalk is here to work with you to configure your contact center solution.

Success story

Staff reduction with a custom chatbot

A global bank based out of Britain that provides retail, corporate, and investment banking services was operating a large internal contact center for their IT help desk. While necessary, the contact center had significant staffing requirements and was costly to run, cutting into profits. They decided to seek a modernized contact center solution and found ComputerTalk. The bank's ice Contact Center was integrated with a custom chatbot that could handle inquiries like a live agent. The integration is enabling them to reduce contact center staffing needs by 50% over the course of 3 years, providing significant cost savings and a boost in profitability.

Connect with us

Discover why organizations are modernizing their call center with ice Contact Center

Connect today and let us show you how ice Contact Center can help your business.

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