Transform Your Customer Experience With an All-in-one Omnichannel Contact Center

Benefits of using ice Contact Center
Increase the reach of your organization with omnichannel
Enable customers to reach you where it is most convenient for them by adding voice, web chat, IM, email, video, social media, SMS, and bots to your contact center.
Reduce costs
Eliminate expensive infrastructure and upkeep costs by moving your contact center to the cloud.
Adapt to changing business requirements
Consistently optimize the customer experience using data gained through real-time monitoring and historical reporting tools.
Deliver personalized customer experiences
Provide fast, personalized, and consistent customer experiences by integrating CRM into the contact center and bringing all relevant customer information into one place.
Configure a unique solution
ComputerTalk has over 30 years of industry experience designing, delivering, and supporting enterprise-grade cloud contact centers to meet unique business requirements.
Leverage your existing telephony platform
Choose the telephony vendor that best meets your corporate requirements, whether Microsoft Teams or another PBX. ice Contact Center extends the value of your investments and allows you to migrate at your own pace.
What our customers say
“The fact that our Customer Service Manager and Supervisors know how to add/remove people from queues and workgroups, run their own reports, and report their own issues to ComputerTalk helps to take IT out of the equation. That is a big time saver for them and for IT.”
- Michelle Corbett, IT Operations Lead at Bob Barker
“We're going from an environment where the phone would ring, and everyone would look around to see if someone was going to answer it, to having the capabilities and visibility that our supervisor and tier 2 team can watch and step in and help as needed.”
- Crystal Goodwill, Administrative Assistant for Aftermarket Services at Magnetek
Power of ice Contact Center
Make dynamic business decisions by enabling supervisors to monitor queues, users, and teams in real-time.
Equip supervisors with the data they need to make informed decisions and strategize for the future.
Reach customers where it is most convenient, whether through voice, video, web chat, email, social media, chatbots, or other channels.
Ensure your organization is compliant and improve training with recordings and transcripts.
Free up agents’ time with a natural language chatbot that can answer routine questions, check or make changes to accounts, or transfer to an agent.
Accept credit card payments without storing any sensitive cardholder data in your environment.
Embed chat functionality within your mobile app for a seamless communication experience.
Discover why organizations are modernizing their call center with ice Contact Center.
Integrations
Integrate 3rd Party Applications for Personalized Customer Experience
Enhance customer experience, increase efficiency, and reduce call duration by ensuring contact center users are prepared for any interaction. Seamlessly share information between ice Contact Center and Salesforce to enable agents to serve customers better.
Optimize customer experience, save time from manual entry, and screen pop contextual information with a Dynamics 365 integration. Equip agents with the information they need to provide exceptional and personalized customer service.
Streamline customer service delivery and enhance the interaction experience across channels by adding automation and personalization. ice Contact Center with ServiceNow brings powerful contact center capabilities to the dynamic ticketing platform.
ComputerTalk has dozens of pre-built connectors designed to integrate a several tools with ice Contact Center quickly.
Other solutions
Looking for a Microsoft Teams contact center?
Combine your unified communications and contact center using ice Contact Center with Teams.
ComputerTalk is one of Microsoft's first partners to have completed the Microsoft Teams Connected Contact Center Certification Program. ComputerTalk integrates with Microsoft Teams using the Extend model. This model allows us to offer a close integration with Microsoft Teams while retaining the advanced enterprise-class features and functionalities that our clients depend on. Contact center agents and subject matter experts (SMEs) can handle calls, IMs, and emails through the Microsoft Teams client while visibility into the interactions is retained for recording, monitoring, and reporting.
Why ComputerTalk?
Every ice Contact Center solution is unique, designed and configured to meet your changing organizational needs
With over 30 years of industry experience, ComputerTalk is here to work with you to configure your contact center solution.
Success story
Staff reduction with a custom chatbot
A global bank based out of Britain that provides retail, corporate, and investment banking services was operating a large internal contact center for their IT help desk. While necessary, the contact center had significant staffing requirements and was costly to run, cutting into profits. They decided to seek a modernized contact center solution and found ComputerTalk. The bank's ice Contact Center was integrated with a custom chatbot that could handle inquiries like a live agent. The integration is enabling them to reduce contact center staffing needs by 50% over the course of 3 years, providing significant cost savings and a boost in profitability.
Discover why organizations are modernizing their call center with ice Contact Center
Connect today and let us show you how ice Contact Center can help your business.