REAL-TIME monitoringMake dynamics business decisions by enabling supervisors to monitor queues, users, and teams in real-time. Learn More.
ice Contact Center
ice Contact Center is an all-in-one customer communications solution, designed to serve all of your contact center needs.
Stay ahead of the curve by providing more than just a simple call center. Evolve into an omnichannel contact center solution with enterprise-class features.
and reduce costs.
An all-in-one solution lets you invest in your platform and infrastructure once. No need to add technologies or support diverse systems.
Evaluate and optimize business processes.
Know which processes need to be updated and when with over 100 pre-built reports and a highly configurable monitoring tool.
Increase the reach of your organizations.
Add social media and mobile channels to your contact center so customers can reach your where it is most convenient for them.