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About Us

ComputerTalk helps organizations deliver excellent customer experiences across every communications channel.

 

Our solutions improve contact center productivity and integrate the contact center with the rest of the organization so companies can truly leverage their knowledge workers.

ComputerTalk is a global provider of enterprise-class contact center and advanced IVR solutions powered by an application designer tool. This tool empowers organizations to build their own custom applications that transform the way they interact with customers.

Our solutions are available on-premises, in private PCI-compliant cloud, or hybrid. These solutions deliver cost savings, productivity improvements, and mobility that the market demands. Our latest contact center solution is ice, intelligent communications exchange, the only enterprise-class, native Skype for Business contact center product.

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Founded in 1987 and headquartered in Markham, Canada, ComputerTalk is an expert in custom communications-enabled business process applications. We are a member of the Microsoft Cloud Partner Alliance, Technology Adoption Program (TAP), and have two gold competencies in Communication and Application Development.

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Certified for Skype for Business

ComputerTalk is certified for Skype for Business. The Skype for Business certification program is designed to help ensure that qualified applications meet customer expectations. The test plan for the certification is created and maintained by Microsoft, and testing is performed by independent third-party labs. Tests cover requirements for interoperability with Skype for Business Server, installation, performance and load, SDK and modality usage, set-up and configuration, documentation, and support.

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Microsoft Network Competencies

Microsoft Partners with a Gold competency fulfill the requirements of being part of the Microsoft partner community. A Gold competency demonstrates best-in-class capability within a specific Microsoft solution area.

ComputerTalk has Gold Competencies in Communications and Application Development. To earn and maintain Gold competencies, members of our technical team passed technical assessments, exams, and certifications for Skype for Business, ice was validated for Windows Server, and customer references were vetted and approved by Microsoft. Having obtained these competencies indicates that ComputerTalk is a Microsoft recommended solution provider.

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History with Microsoft

ComputerTalk has been a Microsoft Partner since 2005, when ComputerTalk added support for Microsoft Live Communication Server (LCS), predecessor to Lync and Skype for Business, to our offering to deliver instant messaging for internal help desks. In 2007, ComputerTalk incorporated the next version, Office Communication Server, into the core platform and began working with Microsoft UCMA (Unified Communication Managed API) version 1.0. With early access to Lync 2010 and UCMA 3.0, ComputerTalk committed to Lync as the enabling platform.

This commitment has cemented the strong relationship between ComputerTalk and Microsoft, illustrated by being named Communication Partner of the Year in 2012 and our ongoing participation in TAP, the Microsoft Enterprise Cloud Alliance and direct connections with the MSFT UC development teams.

Integrations.

ice Contact Center comes packaged with dozens of pre-built connectors to your favorite platforms, including Dynamics 365, Salesforce, and common ticketing software. On top of the pre-built connectors, ice can integrate with nearly any platform, including your own homegrown software, using tailor-made connectors. These integrations help you provide personalized customer experience while optimizing agent efficiencies.

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How we help customers

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ComputerTalk’s infrastructure handled the election extremely well, as evidenced by our fully functional call center that had zero incident execution on polling day. I was able to track all calls and agents, and redirect calls to other queues or add queues when things picked up. Reports were generated so quickly - instantaneously - enabling us to monitor volumes and status at all times.

- John L. Hollins, Chief Election Officer
Elections Ontario

magnatek

We're going from an environment where the phone would ring and everyone would look around to see if someone was going to answer it, or say "I'm working on something, can someone else get it?" to having the capabilities and visibility that our supervisor and tier 2 team can watch and step in and help as needed.

- Crystal Goodwill
Administrative Assistant for Aftermarket Services at Magnetek

bob-barker

ice for Skype for Business completely ties into email and everything Office 365 offers. All the hooks for our entire ecosystem are there. Where before it was 3 or 4 systems you had to work around in, now it’s all connected.

Randy Robbins, Director of Information Technology
Bob Barker Company

magnatek

We brought in ice knowing we could connect with our CRM. Building something that truly integrated the CRM and contact center sounded nice in theory, but it is even better in practice.

- Crystal Goodwill
Administrative Assistant for Aftermarket Services at Magnetek