Make instant changes or build entirely new
applications to meet your evolving business needs.
iceWorkflow Designer equips you with the capability to make instant changes or
build entirely new applications to meet your evolving business needs.
Combine elements of conditional call routing, skills-based routing,
self-service automation, and intelligent queueing to build seamless interaction
flows across multiple communication channels. Details of every interaction
handled by iceWorkflow Designer are logged and reported on, and the
interaction’s media stream can be archived for compliance or quality assurance.
The tool’s intuitive
graphics allow you to visualize development as it happens; simply ‘drag and
drop’ icons to create your own workflows.