Skip to main content Skip to navigation
  • ice and the Connected Contact Center for Microsoft Teams Certification Program

    by Shaundalee Carvalho | Nov 13, 2020, 03:53 PM

    As the developer of the Teams native ice Contact Center, ComputerTalk is currently one of the first companies to go through Microsoft’s Connected Contact Center for Microsoft Teams Certification Program. Among other benefits, this certification will mean that ice Contact Center for Microsoft Teams “has been tested and verified to provide the quality, compatibility and reliability [customers] expect from Microsoft solutions” (Microsoft, 2020).


  • Slice of ice Recap: Navigating iceAdministrator Part 1

    by Shaundalee Carvalho | Oct 20, 2020, 08:30 AM

    On Wednesday, September 16th, ComputerTalk presented the first of two Slice of ice (formerly Lunch and Learn) sessions devoted to navigating iceAdministrator. In this session, Training and Documentation Specialist, Kathika Uthayakumar provided an overview of iceAdministrator, discussed managing your contact center, and explained the ice training configuration.


  • Slice of ice recap: Troubleshooting ice (Part 1)

    by Shaundalee Carvalho | Sep 29, 2020, 07:32 PM

    On Wednesday, August 19th, ComputerTalk hosted the first official session in its newly renamed webinar series, Slice of ice (formerly Lunch & Learn). The topic was Troubleshooting ice.


  • Is Your Contact Center Holiday-Ready?

    by Shaundalee Carvalho | Jun 24, 2020, 03:48 PM

    Now that summer has officially arrived, it’s time to get excited for the first holiday of the season. Canada Day is only one week away, and Independence Day follows shortly for our southern neighbors. As you busy yourself with stocking up on sunscreen, uncovering your barbecue, and buying fireworks, you may forget one other important thing you need to prepare: your contact center.


  • ComputerTalk announces general availability of ice for Microsoft Teams with Direct Routing

    by Danielle Wong | May 28, 2020, 03:41 PM

    TORONTO, CANADA (PRWEB) MAY 28, 2020

    Computer Talk Technology Inc. (“ComputerTalk”) today announces that Direct Routing for ice Contact Center with Microsoft Teams is generally available in our North American cloud sites. This new capability gives customers an alternative to Teams federation. Direct Routing enables calls to be routed to Teams-based agents using a managed SBC network. With faster call setup times than federation, ice allows agents to handle all interactions directly in the Teams client of their choice.


  • How to Make the Most of Your Contact Center During the COVID-19 Pandemic

    by Shaundalee Carvalho | May 4, 2020, 04:14 PM

    Society today is in a unique position as a result of the current COVID-19 pandemic. Individuals and businesses everywhere are facing much uncertainty regarding the current circumstances, how long they will last, and what exactly the long-term impacts will be.


  • Lunch and Learn: Supporting Remote Workers with ice

    by Shaundalee Carvalho | Apr 24, 2020, 05:39 PM

    On Wednesday, April 22nd, ComputerTalk hosted the first of its series of COVID-19 related Lunch and Learn webinars. The topic was Supporting Remote Workers with ice.

TOPICS

SEARCH

ASK US A QUESTION

Q&A Form Loading...