4 Ways ice Contact Center Helped a Retailer Save Time and Moneyby Shaundalee Carvalho | Aug 6, 2021, 10:57 AM
For over 30 years, ComputerTalk has been helping organizations to provide outstanding customer experiences. ice Contact Center has delivered cost savings and productivity enhancements to organizations across the globe. One such organization is Bob Barker Company, America’s largest detention supplier. When they transitioned their contact center to ice, the move simplified contact center processes, improved call quality, and saved the company hundreds of thousands of dollars over the course of a year. Read on to learn some of the ways Bob Barker was able to save time and money by transitioning to ice:
Slice of ice Recap: iceSurvey for ice 11by Shaundalee Carvalho | Jul 30, 2021, 05:11 PM
On Wednesday, July 21st, ComputerTalk presented our latest Slice of ice webinar, iceSurvey. During this session, our Training Specialist, Kathika Uthayakumar, provided an overview of iceSurvey (version 11), explained how to create survey questions and survey runs, showed examples of each modality, and explained how to review survey responses.
10 Ways to Use a Chatbotby Shaundalee Carvalho | Jul 23, 2021, 10:59 AM
Many organizations today are realizing the value of chatbots in their contact centers. Chatbots can reduce wait times by answering questions instantly, help save agents’ time for interactions that require human assistance, and provide 24/7 support, even outside of staffed operating hours. However, many people don’t realize what chatbots are capable of, seeing them only as tools for answering frequently asked questions (FAQs). Chatbot uses extend far beyond FAQs! Read on to see 10 ways you can use a chatbot in your organization.
ComputerTalk is a Microsoft Impact Awards Finalist!by Shaundalee Carvalho | Jul 13, 2021, 11:21 AM
ComputerTalk is excited to announce that we have been chosen as one of the finalists for Microsoft Canada’s 2021 Community Response Impact Award!
8 Benefits of moving your contact center to the cloudby Nicole Robinson | Jul 9, 2021, 10:28 AM
Are you considering moving to the cloud, but hesitating because of concerns about costs, security, or reliability?
Slice of ice Recap: Expanding your Contact Center with iceChatby Shaundalee Carvalho | Jun 29, 2021, 10:13 AM
On Wednesday, June 16th, ComputerTalk presented our latest Slice of ice webinar, Expanding your Contact Center with iceChat. During this session, our Training Specialist, Kathika Uthayakumar, discussed challenges faced by organizations and customers, how iceChat works, how it can help with these challenges, and options for expanding iceChat even further.
3 Tools to Add to Your Contact Center Today to Improve Efficiency and Drive Customer Engagementby User Not Found | Jun 17, 2021, 10:58 AM
If you've ever reached out to a business and experienced long wait times as a customer, you know how annoying and frustrating it can be. As a contact center manager, that is not the experience you want your customers to have. What you might not know is how to prevent it. Fortunately, there are a number of tools you can take advantage of to improve efficiency and help keep those wait times down. Read on to learn about our 3 most popular features.