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Asynchronous Communication In Call Centers: Everything You Need To Know
by Erina Suzuki | Published On January 31, 2024Businesses these days need to understand that modern consumers' communication preferences have undergone a significant transformation. Consequently, this shift has brought asynchronous communication to the forefront, changing how today’s contact centers operate and interact with customers.
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Call Center Monitoring: Tools, Features and Best Practices
by Kent Mao | Published On January 30, 2024Call center monitoring is essential for streamlining operations and delivering an exceptional customer experience.
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Call Centers vs. Contact Centers – What You Need to Know
by Anastasia Micic | Published On January 25, 2024Uncover the critical differences between call centers and contact centers, and choose the right model for enhanced customer service.
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Gamification for Contact Centers: The Ultimate Guide
by Kent Mao | Published On January 23, 2024Imagine a contact center where work doesn't feel like a daily grind, but more like an exciting game that everyone's eager to play.
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The Ultimate Guide to Contact Center Security
by Erina Suzuki | Published On January 19, 2024In today’s digital world, contact centers serve as the front line of customer communication for businesses across all industries. But with that role comes great responsibility—and risk.
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Contact Center CRM Integrations: A Complete Guide
by Kent Mao | Published On January 16, 2024
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What is IVR in a Call Center?
by Nicole Robinson | Published On January 15, 2024
5 Benefits of Adding Chat to Your Help Desk
If you’ve ever contacted an organization for customer service, you know how beneficial it can be to have the option to use webchat instead of a voice call.
Protect your Contact Center Data with ice
Slice of ice Recap: Security and Standards – Mitigating Security Risks
On Wednesday, May 19th, ComputerTalk presented their latest Slice of ice webinar, Security and Standards – Mitigating Security Risks. In this session, Jason Ellis of the Sales Operations team discussed...
ComputerTalk is Ready to RISE for BC’s Kids!
ComputerTalk is excited to announce that we will be sponsoring RISE for BC’s Kids, an annual television broadcast in support of BC Children’s Hospital Foundation (BCCHF).