See what our customers have to say about us in InfoTech Research Group's report!
by Erina Suzuki | Published On August 18, 2023
We are excited to share that ComputerTalk has once again demonstrated its devotion to client satisfaction and received exceptional feedback from our customers in InfoTech Research Group’s SoftwareReviews report. This accomplishment not only reflects our technical excellence but also highlights our dedication to transparency, trustworthiness, and client-centric values.
Founded in 1997, Info-Tech Research Group is now the world’s fastest-growing information technology research and advisory group. They serve over 30,000 IT professionals worldwide, helping them make well-informed strategic decisions by producing unbiased and highly relevant research.
Info-Tech’s latest division, SoftwareReviews, was officially launched in 2017. SoftwareReviews collects and analyzes detailed reviews from software users to provide a thorough understanding of products from the unbiased perspectives of the people who use them. They verify users and check each review for authenticity to maintain high-quality, reliable data.
SoftwareReviews’ shared the diverse terms our customers used to express their experiences with ComputerTalk. The report color-coded these expressions, with negative terms highlighted in red and positive terms shining in green. All of our exceptional qualities are proudly displayed in vibrant green. Notable terms like Transparency, Trustworthiness, and Caring were emphasized. This feedback illustrates the positive reputation we've built through consistently exceptional experiences.
Transparency isn't just a buzzword at ComputerTalk; it's a guiding principle in how we operate. Our results demonstrate our dedication to delivering clear and comprehensive solutions that enable our clients to make informed decisions. Customer service industry is often plagued by complexity, but our transparent approach simplifies the overall process, fostering trust between us and our customer's needs.
At ComputerTalk, we believe that trust is the foundation of any successful relationship. The report reaffirms the reliability of our solutions, showcasing our dedication to delivering products and services that consistently meet or exceed our client's expectations. Our trustworthiness makes us a dependable provider and enhances our customers' confidence in us.
Our genuine care for our clients is one of the things that sets us apart. Our customers feel valued and prioritized, as reflected in the report. Take, for example, Bob Barker Company, which found immense value in our client support team. This came after they encountered a cumbersome and complex support process with their previous solution. According to Michelle Corbett, IT Operations Lead at Bob Barker Company, “The product is easy to use, easy to troubleshoot, and easy to administer. And when in doubt, easy to contact customer service on!”
She further noted, “The fact that our Customer Service Manager and Supervisors know how to ... report their own issues to ComputerTalk helps to take IT out of the equation. That is a big time saver for them and for IT.” Our care extends beyond transactions; it's about building a relationship where our clients’ success is our ultimate goal - whether that's tailoring solutions that align with our clients’ unique needs or offering round-the-clock support to guarantee assistance is readily available at all times.
At ComputerTalk, we don’t just offer contact center solutions – we build lasting client relationships based on shared success and mutual respect. With our customer-centric approach, we are excited to continue to make strides in the realm of customer service and set a new standard for client satisfaction.
To get started, request a demo and learn how we can help you achieve customer service excellence.