Chatbot
iceBot
iceBot enables businesses to provide instant, personalized responses to customer inquiries, improving customer satisfaction and reducing support costs.
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Benefits
Provide instant and accurate responses to customers.
iceBot streamlines customer interactions, providing instant responses and freeing up human agents for more complex tasks.
Increase first-contact resolution
iceBot provides immediate responses to multiple customers simultaneously. By ensuring prompt responses, iceBot minimizes customer wait times, thereby enhancing overall customer satisfaction.
Improve agent productivity and reduce staffing costs
iceBot enables agents to offload routine inquiries. This allows agents to focus their attention on more complex inquiries. By reducing the number of inquiries sent to agents, companies improve agent productivity and reduce their staffing needs.
Ensure 24/7 availability for customers
iceBot is available 24/7, 365 days a year. Instead of customers having to wait for your company’s business hours to reach out, they can converse with a chatbot online whenever they want.
Use case
iceBot enables you to offload routine tasks from your agents
Frequently Asked Questions
Everything you need to know about iceBot
Chatbots are used for various purposes, including customer service, lead generation, e-commerce, and internal communication, to automate tasks, provide information, and engage with users in a conversational manner.
Artificial intelligence (AI) refers to a broad field of computer science focused on creating machines capable of intelligent behavior. Chatbots on the other hand are specific applications of AI that simulate conversation with users, typically in text or voice format, to achieve specific goals like information retrieval. They play a crucial role in enhancing user interaction through automated communication channels.
While chatbots can handle many customer service inquiries effectively, they are unlikely to fully replace human customer service agents, especially for complex or emotionally sensitive issues where human empathy and judgment are crucial.
CUSTOMER SUCCESS
What our customers say about us
The customer service and technical assistance at ComputerTalk have been exceptional.
Christine Morrow
Contact Center Manager at Sunshine Coast Credit Union
The ComputerTalk team is great! The account team is very engaged and meets with us monthly to review any concerns, discuss potential changes, and review user feedback.
Doug Lamb
Administrator of WCLC Telephony System
ice Contact Center for Microsoft Teams completely ties into email and everything Microsoft 365 offers. All the hooks for our entire ecosystem are there. Where before it was 3 or 4 systems you had to work around in, now it’s all connected.
Randy Robbins, Director of Information Technology
Bob Barker Company
ComputerTalk’s greatest benefits are its consistency and its ease of use. Knowing what we are getting and getting it every day.
Clinton Taylor
Business Systems Analyst, NT Power
The greatest thing about iceAlert is its flexibility in meeting the specific needs of our hospital.
Patricia Fueta, MScN(c), BScN, RN, Manager: Health Information Technology
London Health Sciences Centre
The accessibility of the [ice Contact Center] system from home with no program downloads or special equipment made this a widely adoptable solution.
Matthew Wright, Associate Director of Events
BC Children’s Hospital Foundation
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ComputerTalk has over 35 years of experience empowering organizations to deliver outstanding customer service.
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