Skip to main content Skip to navigation



Add artificial intelligence with ice Contact Center as a new and efficient way to connect with your customers.

Give them more accessibility without requiring them to schedule a call or fill out a form. Quick, easy, and convenient.

iceBot is a conversational chatbot that prompts conversations and interactions with end users. Add chat capabilities without needing a human on the other end to respond to inquiries, so that you can deliver consistent customer experiences and save agents' time answering frequent questions.


Benefits of adding chatbots to your contact center

Always available
with fast response rates

iceBot is ready to engage with your customers 24/7, 365 days a year. Since iceBot is always available and provides quick responses, customers will not have a wait time. They will be left with personalized experiences and 24-hour service, increasing customer satisfaction.


Reduce basic and repetitive tasks, answer inquiries and questions that can easily be solved and automated. This allows employees to focus on other tasks and aspects of their work and gives end users consistent contextual experiences.

Handle conversations
with thousands of people

iceBot is a robust tool that can process a large volume of requests at once, giving simple and/or detailed answers and explanations. The chatbot automates the work of resolving customer complaints and problems and is able to find a human customer service assistant if needed.

More from our blog

Slice of ice Recap: iceSurvey for ice 11

On Wednesday, July 21st, ComputerTalk presented our latest Slice of ice webinar, iceSurvey. During this session, our Training Specialist, Kathika Uthayakumar, provided an overview of iceSurvey (version 11), explained how to create survey questions and survey runs, showed examples of...
How to Make the Best Use of Your Contact Center Dashboard

On Wednesday, April 21st, ComputerTalk presented our April Slice of ice webinar: Navigating iceMonitor 11. In this session, Training and Documentation Specialist Kathika Uthayakumar provided an overview of iceMonitor 11, discussed the new grid view and iceMonitor settings, and provided...
Find out 3 ways a modern contact center solution reduces operating costs

Whether businesses handle 100 or 10,000 inquiries a day, a modern contact center is a must to effectively streamline communication. There are several ways contact center solutions allow you to operate more efficiently, which leads to reduced costs. Keep reading...