Benefits of adding chatbots to your contact center
with fast response rates
iceBot is ready to engage with your customers 24/7, 365 days a year. Since iceBot is always available and provides quick responses, customers will not have a wait time. They will be left with personalized experiences and 24-hour service, increasing customer satisfaction.
Reduce basic and repetitive tasks, answer inquiries and questions that can easily be solved and automated. This allows employees to focus on other tasks and aspects of their work and gives end users consistent contextual experiences.
with thousands of people
iceBot is a robust tool that can process a large volume of requests at once, giving simple and/or detailed answers and explanations. The chatbot automates the work of resolving customer complaints and problems and is able to find a human customer service assistant if needed.