The insurance industry is highly regulated, meaning that the products offered by insurance companies tend to be very similar.
Therefore, customer service is often the most effective differentiator between competitors. The contact center is a critical link between prospects and customers for life. Insurance companies can differentiate their customer service by using the latest technology to give customers positive customer experiences. ComputerTalk provides solutions for quote automation, self-service, and outbound notifications, providing insurance companies with the applications they need to compete and improving their customer service. In the insurance industry, customer retention is critical. ice enables organizations to maximize customer retention through optimized service. Modernize your contact center by adding seamless and intuitive communications to your mobile application.
- Annuity Account Maintenance
- Automated Quotes
- Claim Filing and Processing
- Collections Payments
- Customer Service
- Emergency Communication (i.e., natural disasters)
- Life Insurance Loan Information
- Policy Coverage Verification
- Policy Renewal or Coverage Changes
- Proof of Insurance Requests
- Rate Information Line