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  • Top 5 ways to show appreciation to your agents

    by Erina Suzuki | Mar 4, 2022, 05:21 PM

    It is Employee Appreciation Day in Canada and the US! Celebrate this special day by showing employees your appreciation. Keeping employees happy and motivated can be challenging for any employer, and contact centers are no exception. Continue reading to learn five effective ways to show appreciation to your agents today and beyond.

  • Here’s How You Can Improve Contact Center Performance Through Gamification

    by Shaundalee Carvalho | Feb 28, 2022, 09:58 AM

    If you’ve ever tried making your work into a game, you’ve probably realized that it can make your work more enjoyable. But did you know it can actually help improve performance as well?

  • Troubleshooting Tips for ice (Part 2)

    by Erina Suzuki | Feb 17, 2022, 12:28 PM

    For this week's blog, Robert Luciani, Client Support Function Owner at ComputerTalk, will guide us through several troubleshooting tips for both users and supervisors. First, we will address common inquiries regarding iceBar. Inquiries include resetting iceBar and error messages users might experience. Next, we will discuss how to access Microsoft Teams logs. These logs can provide insight into what may be causing issues for end-users in the Teams client.

  • 6 Ways to Spread Love to Your Customers

    by Shaundalee Carvalho | Feb 14, 2022, 02:54 PM

    It’s Valentine’s Day and love is in the air! While you’re thinking about ways to make your loved ones feel special, don’t forget the importance of making your customers feel special too. Businesses can’t exist without customers to support them, so don’t forget to support them in return. Below, find 6 ways that you can make your customers feel loved, on Valentine’s Day and always!

  • The valuable role of a contact center at banking and financial institutions

    by Erina Suzuki | Feb 3, 2022, 09:49 AM

    Financial institutions have been the pioneers in the adoption of technology to service their clients and provide personalized customer experiences. Providing excellent customer service helps to build customer loyalty.

  • ComputerTalk's #bigUCupdate: 6 Recent Contact Center Trends That Are Here to Stay

    by Shaundalee Carvalho | Jan 28, 2022, 10:29 AM

    This week, ComputerTalk was excited to participate virtually in UC Summit 2022, an event that brought together industry experts to discuss a range of topics related to Unified Communications (UC).

  • Find out 6 ways you can reduce customer churn

    by Erina Suzuki | Jan 21, 2022, 12:11 PM

    Businesses invest significant resources to generate new leads and convert them into customers. While generating new leads is important for organizations, reducing customer churn for existing customers is just as crucial to any organization’s success.




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