Contact Center Blog for Customer Experience

BLOGS

IVR Benefits

Increase customer satisfaction by offering personalized call treatment.

Decrease call times.

Improve efficiency and productivity.

Automated speech recognition.

Free up resources through automation.

Increase first contact resolution by routing to the appropriate agent.

Reduce operational costs.

Track and report the journey of every call.

Gain

Automated Speech Recognition

Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.

IVR and Contact Center Continuity

IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.

Outbound IVR

Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus

Agentic AI for Contact Centers: A Complete Guide

by Gabriel De Guzman | Published On July 3, 2025

Agentic AI is transforming contact centers by boosting agent performance, slashing costs, and delivering stellar CX.

Full story
Contact Center Outsourcing: Smart Scalable Customer Service

by Anastasia Micic | Published On June 25, 2025

Growth is a positive thing for any company. The more customers you attract and the more products you sell, the more successful your business becomes.

Full story
Slice of ice Recap: Introducing ice 15

by Shaundalee Carvalho | Published On June 24, 2025

On Wednesday, June 11th, ComputerTalk hosted our latest Slice of ice webinar. During this webinar, our Training and Documentation Specialist, Christina Liu, presented some of the new features and improvements in our latest release.

Full story
Clement Leung: Thirteen years of learning, leading, and innovating

by Clement Leung | Published On June 19, 2025

When I joined ComputerTalk in 2011, I never imagined I’d spend over a decade growing alongside this incredible company.

Full story
How to Handle Different Communication Channels

by Nicole Robinson | Published On June 18, 2025

Discover how to manage different communication channels for customer service, meet rising customer expectations, and create seamless experiences across chat, email, phone, and more.

Full story
CXS Summit 2025: The future of CX is AI-powered, yet more human-centered

by Gabriel De Guzman | Published On June 12, 2025

The CXS Summit 2025 was both exciting and eye-opening. As someone still early in my career and new to the CX industry, I went in hoping to better understand the greatest challenges organizations are facing in CX. What I took away from the conference was not just insights on how to improve an organization’s customer experience, but a deeper appreciation for why the work we do at ComputerTalk is so meaningful.

Full story
The Best Canadian IVR Payment Providers

by Nicole Robinson | Published On June 11, 2025

IVR (Interactive Voice Response) systems are becoming smarter and more intuitive all the time. They’re not just there to route a customer to the right agent anymore.

Full story

TOPICS

ASK US A QUESTION

Q&A Form Loading...

Sample Applications

The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.

We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.

Appointment Scheduler
Auto Attendant
Bill Payment
Billing and Account Inquiry
Call Routing
Check Ordering
Claim Filing and Processing
Credit Card Activation
FAQs
Hear Shift Schedules
Listen to Human Resources Listings
Policy Renewal or Coverage Changes
Traffic Enforcement - Pay Tickets by Phone

Auto Attendant

ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.

Advantage

When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.

My Journey of Growth and Innovation at ComputerTalk

I’ve been part of the ComputerTalk family since 2015. My journey here has been nothing short of amazing, and I’m excited to share my story with you. I started at ComputerTalk as a summer student, eager to dive into the...

PCI Compliance in Call Centers: Protecting Customer Data and Building Trust

Today’s customers expect faster, more efficient, and more convenient experiences when they contact businesses, but they’re not willing to compromise on the security of their data. That’s why it’s so important for organizations to ensure they’re investing in the right...

5 Ways Artificial Intelligence is Transforming Call Centers

Artificial Intelligence (AI) is emerging as the ultimate investment for call center optimization, promising access to a range of solutions that enhance customer satisfaction, reduce operational costs, and improve productivity.

More from our blog

Smart IVR: Benefits, Use Cases & More

Advancements in artificial intelligence have led to a new era for IVR technology. Is it time for your business to upgrade to a Smart IVR system?

How to Create a Call Center Disaster Recovery Plan

A call center disaster recovery plan is crucial to protecting your organization from a range of issues. Various factors can disrupt call center operations, often without warning. Environmental crises, hardware failures, cybersecurity attacks and human errors can all lead...

Slice of ice Recap: Navigating iceMonitor

On Wednesday, June 19th, 2024, ComputerTalk showcased how to navigate iceMonitor in our Slice of ice session.