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ACD vs IVR in Call Centers: What’s the Difference?
by Kent Mao | Published On March 20, 2024
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How to Align Microsoft Teams for Superior Customer Service
by Anastasia Micic | Published On March 19, 2024Explore how Microsoft Teams revolutionizes customer service in contact centers, fostering enhanced interaction, collaboration, and customer satisfaction.
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The Important Role of Government Call Centers in Crisis Management
by Nicole Robinson | Published On March 13, 2024Government call centers serve a critical role in crisis and emergency response, acting as the first point of contact for citizens seeking assistance.
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Everything You Need to Know About Call Center Training
by Kent Mao | Published On March 13, 2024
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How to Generate IVR Phone Scripts Using ChatGPT
by Kent Mao | Published On March 8, 2024
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5 Key Strategies for Keeping Top Talent in Contact Centers
by Nicole Robinson | Published On March 6, 2024Agent retention is the cornerstone of contact centers because the caliber of customer engagements significantly influences business results.
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How to Improve Patient Communication in Healthcare
by Nicole Robinson | Published On March 1, 2024
How ice Contact Center is Addressing Businesses’ Top 3 Customer Service Challenges - Part 1
A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
![](https://computer-talk.com/images/default-source/animations/how-ice-contact-center-is-addressing-customer-service-challengesd53feee1-b2f5-4877-b4eb-1cad03147233.png?sfvrsn=124037e7_1)
ComputerTalk stands out from its competitors by exceeding client expectations
ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.
![](https://computer-talk.com/images/default-source/animations/5-21-ice-content-center-over-deliveredca66a6b0-019c-4aec-b6ff-8c4958efde6c.png?sfvrsn=32fda069_1)
How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2
A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
![](https://computer-talk.com/images/default-source/animations/how-ice-contact-center-is-addressing-customer-service-challengese15449d0-32b0-4eb6-99c4-f161474d54c0.png?sfvrsn=c86dd0e7_1)