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ComputerTalk Releases ice 13

ComputerTalk, a CCaaS provider located in Markham, Canada, is excited to announce the upcoming release of ice 13. Following the recent release of ice 12.1, version 13 provides more enhancements to the current features and tools. Continue reading to discover...
The Important Role of Government Call Centers in Crisis Management

Government call centers serve a critical role in crisis and emergency response, acting as the first point of contact for citizens seeking assistance.
Top 5 Advanced Capabilities of Microsoft Teams Integrated Contact Centers

The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.