Increase
customer satisfaction by offering personalized call treatment.-
AI Transcription for Contact Centers: What You Should Know
by Kent Mao | Published On January 12, 2024
AI can help convert speech to text and can be used to transcribe phone calls in contact centers.
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Introducing ComputerTalk's rebrand
by Erina Suzuki | Published On January 7, 2024
In a world that's constantly evolving, so are we. We're kicking off the new year with a rebrand, and we're super excited to share what’s new!
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How to Scale Call Center Operations with Microsoft Teams
by Anastasia Micic | Published On January 5, 2024
Learn how Microsoft Teams integration empowers call centers to scale efficiently, ensuring seamless operations and exceptional customer experiences.
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How to Enhance Every Touchpoint in a Customer’s Journey
by Nicole Robinson | Published On December 23, 2023
Discover key strategies to enhance customer journeys with effective touchpoint analysis and customer experience enhancement.
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Should You Merge Traditional and Digital Communications?
by Erina Suzuki | Published On December 18, 2023
Isolated contact center solutions incur significant costs for businesses and impede their ability to meet evolving customer demands.
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Contact Center for Credit Unions: 3 Ways ComputerTalk Improved SCCU’s Operations
by Anastasia Micic | Published On December 15, 2023
It's important for banks and credit unions to provide seamless member support through their contact centers. Learn how ComputerTalk’s ice solution made a quick and measurable impact on a BC-based credit union.
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The Rise of Remote Contact Centers: Leveraging Technology to Serve Global Customers
by Nicole Robinson | Published On December 14, 2023
With the prevalent interconnected global marketplace, the dynamics of customer service are shifting rapidly. Remote contact centers are emerging not just as a novel concept but as a critical component for businesses.
Traditionally, manufacturers mainly focused on cost-effective production. However, in an era of rising global competition, manufacturers struggle to compete on price alone.
Due to busy schedules, it is common for patients to forget about upcoming appointments. Unfortunately for healthcare organizations, it is more complicated than just another missed appointment. For them, it can have several negative consequences.
As someone who has been going to in-person Microsoft conferences for 15 years, the last couple of years have been a real change in routine. There was always a regular cadence of two or three events a year, typically Build...
