ice Contact Center with Microsoft Teams
New features in Teams unlock never-before-seen capabilities of ice Contact Center.
CASE STUDY
MLB's the Houston Astros deployed ComputerTalk’s ice Contact Center to Increase Efficiencies with Ticket Sales Processes
Connect with your customers the way they want.
Reach customers where it is most convenient for them whether through voice, video, web chat, social media or other means. As new channels are added to your organization, agents will continue to use the same tools they are familiar with.
Enhancing customer experience.
In a world where everyone is focused on connecting with others, your organization needs a way to stand out from the competition. ComputerTalk helps organizations deliver excellent customer experiences across every communications channel.
Introducing the future of cloud
contact centers.
ice, intelligent communications exchange, contact center is the only enterprise-class, native Skype for Business contact center.
All-in-One Platform
Save time by efficiently handling different methods of communication on one platform including voice, email, web chat, IM, SMS, video, and social media. Users no longer have to manage inquiries from different channels on multiple pieces of software. More importantly, customers can contact you using their preferred communication channel.
The all-in-one platform offers seamless contact center operations and the ability to customize your contact center for industry-specific needs.
PCI Cloud
CRM
ice integrates advanced communications workflows with CRM solutions to implement business routing rules across all media channels. By integrating CRM with the contact center, your organization can increase efficiency, improve knowledge distribution, reduce call duration, and improve customer experience.
ice Contact Center supports any deployment scenario.
Whatever your requirements, you can expect feature parity and the same powerful experience, no matter the deployment scenario.
Cloud
On-premises
Hybrid
If you use Skype for Business on-premises, or Skype for Business/Teams in the cloud, ice Contact Center provides the same Skype for Business native experience.
Custom Application
Chatbots
Improve customer experience with a virtual chat agent. Chatbots allow customers to perform routine tasks and ask questions in natural language. ComputerTalk offers customizable chatbot solutions for companies in every industry. Always be there for your customers no matter the time of day.
Workflow Designer
How we help customers
ice for Skype for Business completely ties into email and everything Office 365 offers. All the hooks for our entire ecosystem are there. Where before it was 3 or 4 systems you had to work around in, now it’s all connected.
Randy Robbins, Director of Information Technology
Bob Barker Company
We're going from an environment where the phone would ring and everyone would look around to see if someone was going to answer it, or say "I'm working on something, can someone else get it?" to having the capabilities and visibility that our supervisor and tier 2 team can watch and step in and help as needed.
- Crystal Goodwill
Administrative Assistant for Aftermarket Services at Magnetek
ComputerTalk’s infrastructure handled the election extremely well, as evidenced by our fully functional call center that had zero incident execution on polling day. I was able to track all calls and agents, and redirect calls to other queues or add queues when things picked up. Reports were generated so quickly - instantaneously - enabling us to monitor volumes and status at all times.
- John L. Hollins, Chief Election Officer
Elections Ontario
We brought in ice knowing we could connect with our CRM. Building something that truly integrated the CRM and contact center sounded nice in theory, but it is even better in practice.
- Crystal Goodwill
Administrative Assistant for Aftermarket Services at Magnetek
Globally Unified
ice is a native Skype for Business and PBX agnostic contact center that seamlessly integrates with your current unified communication infrastructure and customer relationship management software.
