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Contact Center for Modern Collaboration 

Solution certified for Microsoft Teams

Modernize the call center with business application integrations, artificial intelligence (AI), and analytics across all communication channels.

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Provide exceptional and personalized experience with AI solutions

Built to fit your needs

Meet the most complex of organizational requirements. We will work closely with you to design solutions that fit your changing needs.

Speed up resolution time

Automate tasks with AI. Save agents' valuable time, accelerate resolution speed, and increase customer satisfaction.

Omnichannel capabilities

Easily allow customers to contact you through any communication channel while agents efficiently handle interactions on a single platform.

Powerful integrations

Optimize your technology investments. Integrate applications like CRM, chatbots, and more, to accelerate resolution time and drive ROI.

ice is an all-in-one contact center solution that provides organizations with the tools they need to enhance customer experiences.

Leverage historical reporting, real-time monitoring, and analytics to track performance and address concerns as they arise.

Use chatbots, recording, and surveys to improve customer experience and loyalty. These and other modules keep your contact center running at peak performance to keep your customers happy.

 

 

What customers say about us

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“We're pleased ComputerTalk has announced availability of ice for Microsoft Teams with Direct Routing, and that they are among the first group of partners to begin certification for their solution.”

- Mike Ammerlaan, Director of Microsoft 365 Ecosystem Marketing at Microsoft Corporation

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"The customer service and technical assistance at ComputerTalk have been exceptional"

- Christine Morrow, Contact Center Manager at Sunshine Coast Credit Union

Take your Microsoft Teams investment to the next level

As a Microsoft Teams native solution, ice Contact Center with Teams gives users all the contact-handling tools they need within the Teams interface.

Direct Routing drastically accelerates call setup times for mission-critical voice services.

Microsoft enables 3 models of integration with Teams. ComputerTalk integrates with Microsoft Teams using the Extend model.

For those who aren't ready to switch to Microsoft Teams, ComputerTalk supports non-Teams users who are on legacy PBX solutions.

Created for everyone

For agents
Easily handle all interactions on one platform

Provide agents and contact center users with the tools to make them more efficient and deliver outstanding customer services. Manage all interactions on one platform no matter what channel customers use to reach your organization.


For administrators
Provide powerful administration capabilities

House all your contact center tools on a single platform. With enterprise capabilities such as coaching, barge-in, silent monitoring, making workflow changes on the fly, and more, ice Contact Center allows administrators to handle critical day-to-day tasks efficiently.

For customers
Enhance customer experience and engagement

As an omnichannel solution, ice Contact Center offers several modalities so customers can contact you on their preferred communication channel. Integrate your contact center with CRM and ticketing systems to personalize customer experiences.

Connect with customers the way they want

Voice
Email
Chat

Reach customers where it is most convenient for them. Many people no longer want to talk to customer service reps on the phone. They want to reach you across various channels and have a seamless experience while switching between them. ComputerTalk offers voice, webchat, social media, and chatbots.

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Chatbots

As you add new communication channels to your organization, agents will continue to use the same tools they are familiar with, reducing the training gap to learn new software.

Every ice Contact Center solution is unique, designed and configured to meet your changing organizational needs

With over 30 years of industry experience, ComputerTalk is here to work with you to configure your contact center solution.

Success story

Quick deployment

When the COVID-19 pandemic began, public health orders in a government region were inconsistently interpreted with other regions and the country. Due to changes in the pandemic and public health information, the organization received an overwhelming volume of questions from concerned patrons. ComputerTalk implemented their solution in just 10 days! The efforts included planning, organizing, and training 100 users from multiple public ministries.

Discover why organizations are modernizing their call center with ice Contact Center

Connect today and let us show you how ice Contact Center can help your business.

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