Contact Center for Modern Workspace Collaboration
ice Contact Center modernizes the call center with business application integrations, AI, and analytics across all communication channels.
ComputerTalk advantage
Most comprehensive contact center product in the industry
Built to fit your needs
Meet the most complex of organizational requirements. We will work closely with you to design solutions that fit your changing needs.
Speed up resolution time
Automate tasks with artificial intelligence. Save agents' valuable time, accelerating resolution speed and increasing customer satisfaction.
Omnichannel capabilities
Easily allow customers to contact you through any communication channel while agents can efficiently handle the interactions on a single platform.
Powerful integrations
Optimize your technology investments. Integrate applications such as CRM, chatbots, and more with ice's powerful functionalities to accelerate resolution time and drive ROI.
Modern contact center
Take your Microsoft Teams investment to the next level
As a Microsoft Teams native contact center, ice with Teams gives users all the contact-handling tools they need all within the Teams interface.
Direct routing drastically accelerates call setup times for mission critical-voice services.

Powerful modules
All the powerful tools you need to efficiently run your contact center
ice Contact Center has over 30 robust modules including real-time monitoring and analytics, historical reporting, chatbots, recording, surveys, and more.
We can add more content here regarding powerful modules. What can we add here? ice Contact Center comes packaged with dozens of pre-built connectors to your favorite platforms, including Dynamics 365, Salesforce, and common ticketing software. On top of the pre-built connectors, ice can integrate with nearly any platform, including your own homegrown software, using tailor-made connectors.
ice contact center platform
Created for everyone
For agents
Easily handle all interactions on one platform
Provide agents and contact center users with the tools to make their job more efficient and deliver outstanding customer services. Simply handle all interactions on one platform no matter what channel customers reach your organization.
For administrators
Providing powerful administration capabilities
House all your contact center tools on a single platform. With enterprise capabilities such as coaching, barge-in, silent monitoring, making workflow changes on the fly, and more, ice allows administrators to efficiently handle critical day-to-day tasks.
For customers
Enhance customer experience and engagement
As an omnichannel solution, ice offers integrations with several modalities so customers can contact you on their preferred communication channel. Integrate your contact center with CRM and ticketing systems to personalize customer experiences.
Customer experience
Connect with your customers the way they want
Reach customers where it is most convenient for them whether through voice, video, web chat, social media, chatbots, or other means.
As new communication channels are added to your organization, agents will continue to use the same tools they are familiar with, reducing the training gap to learn new software.
Latest announcements
Interactive Press Release
ComputerTalk announces general availability of ice with Microsoft Teams with Direct Routing
Why ComputerTalk?
Every ice Contact Center solution is unique, designed and configured to meet your changing organization needs.
With over 30 years of industry experience, ComputerTalk is here to work with you to configure your contact center solution.
"We're pleased ComputerTalk has announced availability of ice for Microsoft Teams with Direct Routing, and that they are among the first group of partners to begin certification for their solution."
- Mike Ammerlaan, Director of Microsoft 365 Ecosystem marketing at Microsoft Corporation
“For me, cost and ease of use to administer are the biggest draws to this product. For our customer service team, ease of use and good reporting are probably their favorite parts.”
- Michelle Corbett, Cybersecurity Specialist at Bob Barker Company