Artificial Intelligence
Artificial intelligence (AI) enables your business to automate various areas of your contact center, enhancing efficiency and improving overall customer service through advanced technology.
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Benefits
Boost your contact center productivity with AI
With artificial intelligence, organizations can automate various aspects of their contact center. From having chatbots handle common inquiries to quickly analyzing customer interactions, you can offload the tedious tasks agents usually do.
Provide faster service with chat and voice bots
Ensure your customers are getting the services they need with minimal to no wait times. Conversation bots are available 24/7, 365 days a year. They enable customers to perform self-service tasks, and/or get directed to the appropriate agent. This ensures your customers have a positive experience.
Quickly authenticate callers with voice biometrics
Customers no longer need to go through the lengthy process of answering multiple questions to authenticate themselves. With speaker verification, they can confirm their identity using a passphrase. This prevents imposters from answering another person’s security questions.
Easily change IVR messages using a unified AI voice
Eliminate the need to hire the same voice talent or have multiple different voices in an IVR system when messages need to be updated. Use AI text-to-speech to easily update messages, while maintaining a unified voice. These voices are 100% natural sounding, with no hint of robotic utterance.
Features
Revolutionize your contact center with AI
Frequently Asked Questions
Everything you need to know about AI
Artificial intelligence refers to the simulation of human intelligence processes with the use of machines. Examples include chatbots, virtual agents, and more.
AI combines the data from the organization’s database and algorithms to simulate human intelligence, enabling them to perform various tasks, learn from past experiences, and more.
Here are some examples of how to use AI in your contact center: Chatbot: Helps answer customers’ frequently asked questions. Interactive Voice Response (IVR) system: Provide your customers with self-service options. Speech analytics: Analyze and transcribe interactions to identify trends, sentiment, and more.
While AI is beneficial in supporting agents and the overall functionality of the contact center, it is not a replacement for human agents. Human agents work with artificial intelligence tools to deliver a high-quality customer experience.
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The customer service and technical assistance at ComputerTalk have been exceptional.
Christine Morrow
Contact Center Manager at Sunshine Coast Credit Union
ice Contact Center for Microsoft Teams completely ties into email and everything Microsoft 365 offers. All the hooks for our entire ecosystem are there. Where before it was 3 or 4 systems you had to work around in, now it’s all connected.
Randy Robbins, Director of Information Technology
Bob Barker Company
The ComputerTalk team is great! The account team is very engaged and meets with us monthly to review any concerns, discuss potential changes, and review user feedback.
Doug Lamb
Administrator of WCLC Telephony System
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