ice Contact Center with Artificial Intelligence

ice Contact Center with artificial intelligence (AI) enables you to automate various areas of your contact center, enhancing efficiency and improving customer service through advanced technology.

Boost your contact center productivity with AI

Blue icon of a dial with 4 options and 3 stars at the bottom.
Reduce customer wait times

From reducing handling time with automated agent support to offloading routine inquiries to AI agents, our AI solutions empower organizations to handle more interactions in less time, reducing wait times and improving overall customer service.

Red heard icon.
Deliver more personalized service

Our automated contact insights and agent assistance ensure that customer details and interaction history are consistently available and are instantly delivered to handling agents. This enables agents to easily provide personalized service every time.

Yellow icon of two hands holding two puzzle pieces.
Lower costs while maintaining high service standards

Our AI solutions deliver efficiency improvements that allow organizations to hire fewer agents and support staff, saving them money on both regular wages and onboarding costs like training.

Revolutionize your contact center with AI

Black icon of a bot reading a book.

Agent Assist

Deliver automated, intelligent support to agents in real time to help them work more effectively.
Black icon of a human head on the left, bot head on the right, and horizontal arrows pointing to each.

AI Agents

Offload simple voice and chat inquiries to natural language bots to free up agents’ time for more complex work.
Black icon of two servers with lines coming out of the bottom and ending with circles.

AI Insights

Reduce agent wrap-up time by automatically extracting key information from an interaction record.
Black icon of binary code and lines with circles on the end at the top.

AI Smart Routing

Let AI route interactions to the best-suited agent to minimize transfers and speed up resolution.
Black icon of a computer monitor with an open book and lines coming out of it.

AI Transcription & Summarization

Automate transcription and summarization of interactions to reduce manual contact center work.
Black icon of voice waves.

AI TTS Voices

Simplify IVR updates by using AI TTS Voices to easily update menus with a consistent, natural-sounding voice.
Black icon of binary code, an AI badge on the right and 2 bots at the bottom.

iceAI Studio

Conveniently manage knowledge stores and intents for your AI Agents and Natural Language Routing in one place.
Black icon of a brain and lines with circles on the end coming out of the right.

Natural Language Routing

Empower customers to reach the right destination by speaking their needs rather than relying on rigid keypad menus.
Black icon showing a computer window with 2 boxes with x's in it.

PII Redactor

Automatically redact customers’ personal information from recordings and transcripts for improved security.
Black icon of 2 speech bubbles. One on top of the other with binary code within.

Speech Analytics (Tethr)

Use advanced AI-powered speech analytics to gain insights that lead to data-informed strategic decisions.
Black icon of a computer monitor with an open book and lines coming out of it.

Transcription & Summarization

Automate transcription and summarization of interactions to reduce manual contact center work.
Black icon of a computer monitor with an open book and lines coming out of it.

Transcription & Summarization

Automate transcription and summarization of interactions to reduce manual contact center work.

Additional Resources

ONE-PAGER

Return on Investment of AI in the Contact Center

Learn how ice Contact Center’s AI-powered features help you earn a strong ROI.

ONE-PAGER

ice Contact Center with Artificial Intelligence

Unlock smarter, faster customer experiences with AI-powered insights and automation.

BLOG

How to Master Contact Center Co-Pilot Implementation

Learn how to implement AI-powered agent support successfully without pushback.

Frequently Asked Questions (FAQs)

Can AI replace contact center agents?
How is AI used in contact centers?
How does AI impact customer service?
ice Contact Center logo

Unlock the full potential of your contact center today

Get in touch to see ice Contact Center in action and learn how we can help you boost your contact center performance with AI.

Thank you for contacting ComputerTalk!

We will be in touch with you shortly. There is also a "chat" button in the bottom right corner of the website if you wish to speak to us immediately.

Oops! Something went wrong while submitting the form.