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20 Years at ComputerTalk: Chris' Journey From R&D Engineer to Tech Lead
by Chris Bardon | Published On February 5, 2024It’s been 20 years since I started with ComputerTalk, so it’s an interesting time to reflect on how I got here, what I’ve done, and what made me stay.
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8 Ways to Increase Revenue Through Your Contact Center
by Kent Mao | Published On February 2, 2024
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Asynchronous Communication In Call Centers: Everything You Need To Know
by Erina Suzuki | Published On January 31, 2024Businesses these days need to understand that modern consumers' communication preferences have undergone a significant transformation. Consequently, this shift has brought asynchronous communication to the forefront, changing how today’s contact centers operate and interact with customers.
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Call Center Monitoring: Tools, Features and Best Practices
by Kent Mao | Published On January 30, 2024Call center monitoring is essential for streamlining operations and delivering an exceptional customer experience.
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Call Centers vs. Contact Centers – What You Need to Know
by Anastasia Micic | Published On January 25, 2024Uncover the critical differences between call centers and contact centers, and choose the right model for enhanced customer service.
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Gamification for Contact Centers: The Ultimate Guide
by Kent Mao | Published On January 23, 2024Imagine a contact center where work doesn't feel like a daily grind, but more like an exciting game that everyone's eager to play.
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How to Prevent Contact Center Data Breaches
by Erina Suzuki | Published On January 19, 2024
The Complete Guide to Handling Challenging Customers
If you work at a contact center, you’ve probably encountered angry and frustrated customers from time to time.
Check out these 6 Cool Features to Enhance Your Microsoft Teams Experience (Part 2)
Microsoft Teams offers a variety of intuitive features to enhance collaboration and communication. Yet there are various features many Teams users are not aware of. Check out these 6 helpful features so you can further enhance your Teams experience!
Call Center Burnout: A Complete Guide
Employee burnout is a major problem in call centers. Learn about the signs and best practices to prevent call center burnout.