Skip to main content Skip to navigation
  • ComputerTalk is a Microsoft Impact Awards Finalist!

    by Shaundalee Carvalho | Jul 13, 2021, 11:21 AM

    ComputerTalk is excited to announce that we have been chosen as one of the finalists for Microsoft Canada’s 2021 Community Response Impact Award!


  • 8 Benefits of moving your contact center to the cloud

    by Nicole Robinson | Jul 9, 2021, 10:28 AM

    Are you considering moving to the cloud, but hesitating because of concerns about costs, security, or reliability?


  • Slice of ice Recap: Expanding your Contact Center with iceChat

    by Shaundalee Carvalho | Jun 29, 2021, 10:13 AM

    On Wednesday, June 16th, ComputerTalk presented our latest Slice of ice webinar, Expanding your Contact Center with iceChat. During this session, our Training Specialist, Kathika Uthayakumar, discussed challenges faced by organizations and customers, how iceChat works, how it can help with these challenges, and options for expanding iceChat even further.


  • 3 Tools to Add to Your Contact Center Today to Improve Efficiency and Drive Customer Engagement

    by Jasmine McBride | Jun 17, 2021, 10:58 AM

    If you've ever reached out to a business and experienced long wait times as a customer, you know how annoying and frustrating it can be. As a contact center manager, that is not the experience you want your customers to have. What you might not know is how to prevent it. Fortunately, there are a number of tools you can take advantage of to improve efficiency and help keep those wait times down. Read on to learn about our 3 most popular features.


  • ComputerTalk is Ready to RISE for BC’s Kids!

    by Shaundalee Carvalho | Jun 11, 2021, 01:44 PM

    ComputerTalk is excited to announce that we will be sponsoring RISE for BC’s Kids, an annual television broadcast in support of BC Children’s Hospital Foundation (BCCHF).


  • Protect your Contact Center Data with ice

    by Shaundalee Carvalho | Jun 2, 2021, 12:58 PM

    Slice of ice Recap: Security and Standards – Mitigating Security Risks On Wednesday, May 19th, ComputerTalk presented their latest Slice of ice webinar, Security and Standards – Mitigating Security Risks. In this session, Jason Ellis of the Sales Operations team discussed risks and challenges, security protocols, and the power of ice.


  • How to Reduce Agent Churn in the Era of Remote Workers

    by Jasmine McBride | May 25, 2021, 09:27 AM

    It takes a certain kind of person to be able to thrive in a customer service position. Contact center agents need to have excellent communication skills, thick skin, a calm demeanor, and strong organizational skills to succeed. Even though an agent may have the personality and all the right skills to succeed, they may still experience low morale or burnout due to unattainable goals, an unreasonable workload, poor management, and upset customers, leading to turnover. There is a high cost associated with agent turnover, including time to interview, training, salaries, and more. Not to mention the negative effect on the customer experience due to inexperienced agents, which can add significant costs down the road.

TOPICS

SEARCH

ASK US A QUESTION

Q&A Form Loading...