by Anastasia Micic | Published On August 4, 2023
Customer experience is crucial for any business, especially customer-facing organizations like retail companies. In this dynamic and highly competitive business environment, delivering high-quality customer service is a critical factor for success.
by Vincent Yong | Published On July 28, 2023
My journey with ComputerTalk started in summer of 2017. I finished my last year of my Software Engineering degree from the University of Guelph in April and decided to take a well-deserved break after completing my degree.
by Nicole Robinson | Published On July 21, 2023
In an era where customer experience is of paramount importance, contact centers face immense pressure to deliver exceptional service while simultaneously balancing operational efficiency and cost. Modern customers exhibit higher expectations and are less patient than their predecessors, causing traditional methods of managing contact centers to struggle with ever-increasing customer demands and the growing need for seamless, omnichannel support.
by Erina Suzuki | Published On July 14, 2023
Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.
by Anastasia Micic | Published On July 7, 2023
ComputerTalk is pleased to announce that we have been scored as a leader against competitors in the Ease of Customization category in InfoTech Research Group’s Software Reviews.
by Erina Suzuki | Published On June 27, 2023
Revolutionizing the world of customer communication and support, Teams-certified contact centers are a game-changer in today's dynamic digital landscape, delivering seamless and engaging interactions that redefine the customer experience.
by Shaundalee Carvalho | Published On June 26, 2023