Enabled seamless, unified communications across municipal departments
A city’s municipal government uses ice Contact Center to connect residents to staff from different city groups. These groups include transportation, hydro, libraries, billing, 311, and more. Citizens can contact them through voice, email, and web chat. These interactions can be tracked and reported using ice Contact Center, allowing the organization to streamline their services on a single platform. ice’s powerful tracking and reporting capabilities allow the city to plan for seasonal increases in volume and ensure they can provide the best possible service to their residents at peak times.