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  • The Power of Agent Evaluations in Customer Service

    by Erina Suzuki | Sep 8, 2023, 11:18 AM

    In the world of customer service, the success of any contact center depends upon the agents' performance.

  • Staff Spotlight: Shaundalee Carvalho

    by Shaundalee Carvalho | Aug 31, 2023, 02:10 AM

    My journey with ComputerTalk began in the fall of 2019. As a recent university grad, I was looking for my first full-time job and came across a Marketing position posted by ComputerTalk to my school’s job search platform. I applied and was soon invited in to interview for a Sales Operations position instead. Even from my first in-person interview, I had a good feeling about the company. The people I spoke to were so friendly and easy to talk to that I already felt like I belonged there.

  • Strengthen Your Contact Center With Canned Responses

    by Anastasia Micic | Aug 30, 2023, 04:50 PM

    With just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction.

  • What is a Microsoft Teams Native Contact Center?

    by Nicole Robinson | Aug 25, 2023, 02:02 PM

    The world had to adapt to a rapid change back in 2020. One of the most significant changes we faced was our adoption of tools and platforms for doing business. Many companies used Microsoft Teams before the pandemic, but not in the way they do now. Adoption increased drastically, and one of the most notable uses of Teams is with native contact centers.

  • See what our customers have to say about us in InfoTech Research Group's report!

    by Erina Suzuki | Aug 18, 2023, 10:45 AM

    We are excited to share that ComputerTalk has once again demonstrated its devotion to client satisfaction and received exceptional feedback from our customers in InfoTech Research Group’s SoftwareReviews report. This accomplishment not only reflects our technical excellence but also highlights our dedication to transparency, trustworthiness, and client-centric values.

  • Slice of ice Recap: icePhone

    by Shaundalee Carvalho | Aug 10, 2023, 05:38 PM

    On Wednesday, August 2nd, 2023, ComputerTalk presented our latest Slice of ice session. During this session, our Product Trainer, Christina Liu, introduced our new softphone, icePhone.

  • Revolutionizing Retail: A Journey Towards Enhancing Customer Experience

    by Anastasia Micic | Aug 4, 2023, 03:52 PM

    Customer experience is crucial for any business, especially customer-facing organizations like retail companies. In this dynamic and highly competitive business environment, delivering high-quality customer service is a critical factor for success.



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Staff Spotlight: Lois Graham

In this Staff Spotlight, Lois talks about what she does as an Implementation Specialist, how she got to where she is today, and what she loves about working at ComputerTalk.
How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2

A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
The 12 ice Tips of Christmas

If you’re familiar with the song, The 12 Days of Christmas, you know that the singer’s true love gives them some pretty useless gifts. Sure, five gold rings may be nice, but every other gift seems loud, inconvenient to take...