Skip to main content Skip to navigation

TOPICS

ASK US A QUESTION

Q&A Form Loading...



How Conversational AI Will Impact Customer Service

Customer satisfaction is critical to running a successful business, but employing a full-time staff of customer service representatives comes at a significant cost. As a result, many companies have had to choose between getting happy customers and smaller profits or...
Staff Spotlight: Shaundalee Carvalho

My journey with ComputerTalk began in the fall of 2019. As a recent university grad, I was looking for my first full-time job and came across a Marketing position posted by ComputerTalk to my school’s job search platform. I applied...
How to achieve 99.99% uptime for your contact center with icePhone

What is uptime and why is it so important? In short, the higher your uptime the more reliable you are as a contact center. Migrating to the cloud and/or integrating icePhone within your contact center can lead to a 99.99%...