6 Ways the Healthcare Industry Can Take Advantage of Different Communication Technologiesby Shaundalee Carvalho | Dec 5, 2022, 02:00 PM
It’s common knowledge that technological advances are a big deal in healthcare. Advances in medical technology mean that new tools and treatments are constantly being developed and improving the way that patients receive care. But there are also less obvious ways that technology can benefit the healthcare industry.
The top 5 customer service strategies to maintain customer loyalty in a recessionby Erina Suzuki | Nov 25, 2022, 03:08 PM
In a recession, it can be especially difficult to maintain customer loyalty. Therefore, organizations need a strategic, comprehensive plan to retain their best customers.
3 Reasons to Enable Multi-Contact Handling in Your Contact Centerby Shaundalee Carvalho | Nov 21, 2022, 03:20 PM
Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents. This ultimately increases agent efficiency, which can lead to increases in profitability, customer satisfaction, and customer loyalty. Read on to learn more about multi-contact handling and how it can benefit your organization.
Staff Spotlight: Lois Grahamby Lois Graham | Nov 10, 2022, 04:08 PM
In this Staff Spotlight, Lois talks about what she does as an Implementation Specialist, how she got to where she is today, and what she loves about working at ComputerTalk.
Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!by Erina Suzuki | Oct 31, 2022, 12:04 PM
Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!
Microsoft Ignite 2022 Review: Changes, Insights, and Looking Towards the Futureby Chris Bardon | Oct 28, 2022, 01:06 PM
As someone who has been going to in-person Microsoft conferences for 15 years, the last couple of years have been a real change in routine. There was always a regular cadence of two or three events a year, typically Build in the spring and Ignite in the fall.
ComputerTalk is Sponsoring Surrey Hospitals Foundation’s Good Health Telethon and Radiothonby Shaundalee Carvalho | Oct 21, 2022, 02:21 PM
Find out 6 ways you can reduce customer churn Businesses invest significant resources to generate new leads and convert them into customers. While generating new leads is important for organizations, reducing customer churn for existing customers is just as crucial to any organization’s success.
Here's How Technology Can Solve 4 Major Operational Problems in Healthcare In a society heavily impacted by a recent global pandemic, hospitals have been under a strain unlike any seen before in our lifetime. With this and the day-to-day strains of staff shortages and an aging population, the healthcare industry needs...
Here's Why You Should Integrate Social Media Within Your Contact Center Social media is more than replaying cute cat videos, learning recipes from 20-second clips, and discovering trending memes on Twitter. For many organizations, social media is a highly effective tool that can be leveraged as a competitive advantage for their...