Contact Center Survey Module
iceSurvey
Understand your customers’ needs and gain actionable insights with iceSurvey, a platform that allows administrators to create custom contact center surveys using simple, browser-based tools.
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Benefits
Attract and retain customers by listening to and understanding their needs.
iceSurvey provides contact center administrators with the power to create surveys for voice, IM, and email using simple, browser-based tools. By listening to customers, your organization can identify service gaps and improve your contact center operations.
Learn how to improve your customer experience.
iceSurvey empowers organizations to make positive changes to their customer service by providing a simple way to gain actionable insights. Find out what your customers want so that you can give it to them.
Reduce costs through survey automation.
iceSurvey allows organizations to send automated surveys through multiple channels, meaning that agents don’t need to manually conduct surveys. Organizations don’t have to pay for extra staff resources to accommodate time spent conducting surveys.
Increase customer loyalty and retention rates.
By asking your customers what they need from you, you not only find out how to make their experiences better but also show them that you care. This helps you increase customer loyalty and retain more of your existing customers.
Features
Design surveys to meet your exact needs.
Use Cases
Follow up to gauge satisfaction after customer service interactions.
Assess potential customer reactions to new product launches.
Evaluate individual agent performance.
Use survey results to plan training initiatives.
Predict and/or explain changing sales trends.
Frequently Asked Questions
Everything you need to know about iceSurvey
A contact center survey is a questionnaire completed by an individual before, during, or after their interaction with a contact center. ComputerTalk’s contact center survey tool is called iceSurvey. It is a platform that allows administrators to create custom contact center surveys using simple, browser-based tools.
Yes! iceSurvey lets you create surveys for voice, IM, and email.
Contact center survey tools are often provided as add-ons by your contact center provider. When you use these survey tools, you can create custom surveys to meet your exact needs and specify when these surveys should be delivered to customers.
Customer Success
What our customers say about us
The customer service and technical assistance at ComputerTalk have been exceptional.
Christine Morrow
Contact Center Manager at Sunshine Coast Credit Union
The ComputerTalk team is great! The account team is very engaged and meets with us monthly to review any concerns, discuss potential changes, and review user feedback.
Doug Lamb
Administrator of WCLC Telephony System
ComputerTalk’s greatest benefits are its consistency and its ease of use. Knowing what we are getting and getting it every day.
Clinton Taylor
Business Systems Analyst, NT Power
The greatest thing about iceAlert is its flexibility in meeting the specific needs of our hospital.
Patricia Fueta, MScN(c), BScN, RN, Manager: Health Information Technology
London Health Sciences Centre
The accessibility of the [ice Contact Center] system from home with no program downloads or special equipment made this a widely adoptable solution.
Matthew Wright, Associate Director of Events
BC Children’s Hospital Foundation
Other Tools
Equip your agents with the best customer service tools
We build the best solutions, so your agents have the tools they need to elevate your customer experiences.
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We’ve helped hundreds of clients enhance their customer experiences with surveys and more over the last 35+ years.
Let us help you enhance your customer experience. Request a demo to learn more.
