iceSurvey
Design, test, publish, and analyze surveys with ice Contact Center to gain actionable insights and understand customers’ needs across several communication channels
Attract and retain customers by listening and understanding their needs. iceSurvey provides contact center administrators with the power to create surveys for voice, IM, and email using simple, browser-based tools. By listening to customers, your organization can identify the service gaps and make enhancements to your contact center operations.
iceSurvey benefits
Enhance customer experiences by listening to your customers
Send surveys on multiple communication channels
Reduce costs through survey automation
iceSurvey features.
Web interface for administrating and managing surveys
Dynamically create surveys from templates
Design, test, publish, and analyze surveys on one single platform
Surveys can be conducted through voice, IM, and email
Supports 7 distinct styles of questions
Sophisticated answer-based design logic (if customer answers yes, proceed to this question; if the customer answers no...)
Multiple survey specific reports
Deliver voice surveys during calls, at the end of calls, or with a callback