iceSurvey provides contact center administrators the power to create surveys using simple, browser-based tools.
Surveys can be played during a call, at the end of a session, or as a callback. For callers, it’s easy and natural; they stay on the call for a little longer and respond to recorded questions by speaking their answers or pressing keys. iceSurvey allows organizations to easily design, test, publish, and analyze their surveys to gain actionable insights. Attract and retain customers by listening and understanding their needs.