iceReporting
Versatile reporting tool that provides access to over 100 customizable reports.
These reports provide information on queues, users, teams, contacts, and more. You can generate reports that are customized to any number of fields, including time period, queues, users, contacts, and much more. R

Report on customer experience strategies in-real time.
With iceReporting,
iceReporting benefits
Reports
equip you with the data you need to make informed business decisions and
effectively strategize for the future.
Reports
are fully customizable and can be scheduled to run at certain times and
scheduled to be emailed to specific email addresses.
ComputerTalk
can work with you to build custom reports based on your needs.
iceReporting features

- Over 100 customizable reports
- Reports can be generated in different file formats such as Crystal Reports, Microsoft Word, Excel, PDF, HTML, and RTF
- Automated reporting using scheduling and delivery of reports in a number of formats
- General and specific reports provide relevant level of detail