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  • 5 Ways to Learn More About ice Contact Center

    by Shaundalee Carvalho | Aug 27, 2021, 03:00 PM

    During our last Slice of ice webinar, we announced that we would be taking a break from the monthly format for our Slice of ice series. While we won’t be hosting a new webinar for the next few months, we still have plenty of resources available on ice and all things contact center! Check them out:


  • 4 Ways ice Contact Center Helped a Retailer Save Time and Money

    by Shaundalee Carvalho | Aug 6, 2021, 10:57 AM

    For over 30 years, ComputerTalk has been helping organizations to provide outstanding customer experiences. ice Contact Center has delivered cost savings and productivity enhancements to organizations across the globe. One such organization is Bob Barker Company, America’s largest detention supplier. When they transitioned their contact center to ice, the move simplified contact center processes, improved call quality, and saved the company hundreds of thousands of dollars over the course of a year. Read on to learn some of the ways Bob Barker was able to save time and money by transitioning to ice:

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