Increase
customer satisfaction by offering personalized call treatment.-
ComputerTalk’s ice Contact Center vs. Five9
by Shaundalee Carvalho | Feb 17, 2023, 02:40 PM
ComputerTalk is pleased to announce that we have been scored as a leader against Five9 in the InfoTech Research Group’s SoftwareReviews.
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How ice Contact Center is Addressing Businesses’ Top 3 Customer Service Challenges - Part 1
by Shaundalee Carvalho | Jan 31, 2023, 03:44 PM
A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
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What Are the Differences Between Multichannel and Omnichannel Call Centers?
by Nicole Robinson | Jan 6, 2023, 05:04 PM
Multichannel and omnichannel call centers offer varying customer service experiences. Learn how to provide a seamless customer journey with the right business model.
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Discover 8 ways manufacturers can leverage contact center technologies to enhance their client experience
by Erina Suzuki | Dec 13, 2022, 05:43 PM
Traditionally, manufacturers mainly focused on cost-effective production. However, in an era of rising global competition, manufacturers struggle to compete on price alone. Thankfully, they can differentiate themselves from competitors through excellent communication and contact center technologies.
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6 Ways the Healthcare Industry Can Take Advantage of Different Communication Technologies
by Shaundalee Carvalho | Dec 5, 2022, 02:00 PM
It’s common knowledge that technological advances are a big deal in healthcare. Advances in medical technology mean that new tools and treatments are constantly being developed and improving the way that patients receive care. But there are also less obvious ways that technology can benefit the healthcare industry.
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Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!
by Erina Suzuki | Oct 31, 2022, 12:04 PM
Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!
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Microsoft Ignite 2022 Review: Changes, Insights, and Looking Towards the Future
by Chris Bardon | Oct 28, 2022, 01:06 PM
As someone who has been going to in-person Microsoft conferences for 15 years, the last couple of years have been a real change in routine. There was always a regular cadence of two or three events a year, typically Build in the spring and Ignite in the fall.
Since the COVID-19 pandemic began, society has seen significant growth in the prevalence of remote work. In the early days, it was considered a necessity for limiting the spread of the virus and supporting public health initiatives. Today, however, this...
As someone who has been going to in-person Microsoft conferences for 15 years, the last couple of years have been a real change in routine. There was always a regular cadence of two or three events a year, typically Build...
Suppose an organization had unlimited resources. They would be able to hire as many contact center agents as they needed to ensure that no customers ever had to deal with long wait times or poor service. Unfortunately, such organizations don’t...
