Skip to main content Skip to navigation
  • Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!

    by Erina Suzuki | Oct 31, 2022, 12:04 PM

    Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!


  • Microsoft Ignite 2022 Review: Changes, Insights, and Looking Towards the Future

    by Chris Bardon | Oct 28, 2022, 01:06 PM

    As someone who has been going to in-person Microsoft conferences for 15 years, the last couple of years have been a real change in routine. There was always a regular cadence of two or three events a year, typically Build in the spring and Ignite in the fall.


  • 6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)

    by Erina Suzuki | Sep 29, 2022, 03:12 PM

    Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks.


  • ComputerTalk’s ice Contact Center Leads Among Competitors!

    by Shaundalee Carvalho | Sep 26, 2022, 12:43 PM

    ComputerTalk is pleased to announce that we have been scored as a leader in numerous categories in InfoTech Research Group’s SoftwareReviews this year.


  • 3 Ways to Improve Efficiency in Your Contact Center

    by Shaundalee Carvalho | Sep 14, 2022, 01:00 PM

    Suppose an organization had unlimited resources. They would be able to hire as many contact center agents as they needed to ensure that no customers ever had to deal with long wait times or poor service. Unfortunately, such organizations don’t exist. All organizations face resource constraints. Therefore, they need to optimize the use of the resources they have. The following 3 improvements can drastically improve an organization’s efficiencies, decreasing customer wait times and improving service. Read on to find out how you can implement these efficiencies in your organization.


  • What are the REAL costs of no-shows to Healthcare Organizations?

    by Erina Suzuki | Sep 6, 2022, 12:12 PM

    Due to busy schedules, it is common for patients to forget about upcoming appointments. Unfortunately for healthcare organizations, it is more complicated than just another missed appointment. For them, it can have several negative consequences.


  • 15 Ways to Use a Contact Center in Various Industries

    by Shaundalee Carvalho | Aug 26, 2022, 03:48 PM

    When you think of contact centers, you might just think of agents answering customers’ questions. While this is one common use for contact centers, that’s not all they do. From appointment booking services to help desks and everything in between, contact centers are used by all kinds of organizations across all industries.

TOPICS

SEARCH

ASK US A QUESTION

Q&A Form Loading...



6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)

Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks....
15 Ways to Use a Contact Center in Various Industries

When you think of contact centers, you might just think of agents answering customers’ questions. While this is one common use for contact centers, that’s not all they do. From appointment booking services to help desks and everything in between,...
The Complete Guide to Preventing Agent Burnout in Call Centers

The term “burnout” has been thrown around a lot in recent years. It seems like everyone, from big celebrities to the person in the cubicle next to yours, is talking about it. But what exactly is burnout? Why is it...