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AI in Education Contact Centers: Key Use Cases Driving Efficiency
by Nicole Robinson | Published On September 4, 2025
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How to Reduce Call Center Wait Times Without Sacrificing Quality
by Nicole Robinson | Published On August 27, 2025Find out how you can shorten hold times, help your agents work more effectively, and keep customers from hanging up in frustration. These 10 strategies will help you improve results without sacrificing service.
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Real-Time Call Center Dashboards: Why They Matter
by Gabriel De Guzman | Published On August 20, 2025If you’ve managed (or worked in) a call center, you’ve probably had days that felt chaotic. Maybe it’s a payment outage or a sudden rush after a promotion. You start the morning thinking you can handle everything. Two hours later, hold times are up and customers are getting irritated.
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How to Handle Call Spikes in Customer Service Without Sacrificing CX
by Nicole Robinson | Published On August 13, 2025Learn how to handle call spikes without sacrificing customer experience. This guide shares 10 proven strategies to manage high call volume, improve forecasting, and keep your team ready for potential surges.
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10 Ways to Improve First Call Resolution
by Nicole Robinson | Published On August 6, 2025Discover 10 clear ways to solve customer issues on the first call. Cut costs, save time, and keep people coming back to your business.
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Intelligent Virtual Agents (IVAs): Everything You Need to Know
by Nicole Robinson | Published On July 9, 2025Ready to upgrade customer service? This guide breaks down intelligent virtual agents in plain language, what they are, how they work, where they fit, and how to roll one out without overcomplicating things.
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Agentic AI for Contact Centers: A Complete Guide
by Gabriel De Guzman | Published On July 3, 2025


