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How to Meet KPIs and Boost Customer Satisfaction

Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market
Copilots for Customer Service and New Developer Tools - Microsoft Ignite 2023

Microsoft Ignite 2023 just wrapped up, and the first thing I'll say is that the organizing team clearly listened to the feedback from last year, because the event as a whole was significantly improved over 2022.
Contact Center Data Silos: A Quick Guide

Data silos are a well known issue in the contact center world, but new software solutions can help.