ComputerTalk announces general availability of ice for Microsoft Teams with Direct Routingby User Not Found | May 28, 2020, 03:41 PM
TORONTO, CANADA (PRWEB) MAY 28, 2020 Computer Talk Technology Inc. (“ComputerTalk”) today announces that Direct Routing for ice Contact Center with Microsoft Teams is generally available in our North American cloud sites. This new capability gives customers an alternative to Teams federation. Direct Routing enables calls to be routed to Teams-based agents using a managed SBC network. With faster call setup times than federation, ice allows agents to handle all interactions directly in the Teams client of their choice.
How to Make the Most of Your Contact Center During the COVID-19 Pandemicby Shaundalee Carvalho | May 4, 2020, 04:14 PM
Society today is in a unique position as a result of the current COVID-19 pandemic. Individuals and businesses everywhere are facing much uncertainty regarding the current circumstances, how long they will last, and what exactly the long-term impacts will be.
Lunch and Learn: Supporting Remote Workers with iceby Shaundalee Carvalho | Apr 24, 2020, 05:39 PM
On Wednesday, April 22nd, ComputerTalk hosted the first of its series of COVID-19 related Lunch and Learn webinars. The topic was Supporting Remote Workers with ice.
Introducing ComputerTalk’s NEW mobile app!by Nicole Robinson | Apr 20, 2020, 02:31 PM
ComputerTalk has recently launched our iceChat mobile app. The iceChat app demonstrates ComputerTalk's iceMobile Connect capabilities by allowing you to connect to our Sales and Support teams or a self-service demo.
How ComputerTalk is Supporting Remote Workers in the Contact Center during COVID-19by User Not Found | Apr 9, 2020, 02:47 PM
With physical stores closing and many offices encouraging their staff to work remotely, it is crucial to guarantee your contact center stays up and running to handle your customers’ inquiries.
Microsoft Ignite: 10 Tips and Tricks for Attendingby Mackenzie Wilcox | Jan 21, 2020, 03:55 PM
Microsoft Ignite is an annual conference for developers and IT professionals hosted by Microsoft. The conference normally lasts for five days and consists of presentations, white board sessions, and hands-on labs. Ignite offers great opportunities to meet Microsoft experts, MVPs, community members, and partners. Networking is enhanced through an exhibition area where vendors can show off technologies and products, ‘ask the experts’ sessions and after-hours parties. It has taken place in several locations around the world and we are excited to hear that 2020 will be in New Orleans, Louisiana!
7 new Microsoft Teams features announced at Ignite 2019!by Nicole Robinson | Dec 17, 2019, 02:31 PM