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Slice of ice Recap: Navigating iceMonitor
by Anastasia Micic | Published On June 28, 2024On Wednesday, June 19th, 2024, ComputerTalk showcased how to navigate iceMonitor in our Slice of ice session.
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10 Best Practices for Higher Education Contact Centers
by Kent Mao | Published On June 27, 2024Creating the best experiences for your students and staff starts with developing a strong contact center strategy.
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🌟Celebrating 14 Years of Growth and Dedication at ComputerTalk🌟
by Holly Cai | Published On June 24, 2024Reflecting on my 14-year journey with ComputerTalk, I'm grateful for the enriching experiences and opportunities that have shaped my career. What makes ComputerTalk stand out is our unwavering commitment to fostering a culture of exploration and empowerment.
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What is a Virtual Agent for Call Centers?
by Nicole Robinson | Published On June 19, 2024Virtual agents are quickly becoming a crucial part of the modern contact center, extending the functionality of the traditional chatbot to transform self-service.
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5 Ways Artificial Intelligence is Transforming Call Centers
by Erina Suzuki | Published On June 13, 2024Artificial Intelligence (AI) is emerging as the ultimate investment for call center optimization, promising access to a range of solutions that enhance customer satisfaction, reduce operational costs, and improve productivity.
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Contact Centers for Higher Education: A Complete Guide
by Kent Mao | Published On June 10, 2024Higher education contact centers are essential in managing communications, providing support, and enhancing the experiences of students, alumni, and staff.
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ComputerTalk’s Year in Review: Celebrating Fiscal 2024
by Shaundalee Carvalho | Published On May 31, 2024
As the developer of the Teams native ice Contact Center, ComputerTalk is currently one of the first companies to go through Microsoft’s Connected Contact Center for Microsoft Teams Certification Program. Among other benefits, this certification will mean that ice Contact...
On Wednesday, February 17th, ComputerTalk presented their latest Slice of ice webinar: Connect with Customers on Any Channel. In this session, account owner Vithusan Jegatheeswaran discussed contact center trends and challenges, the meaning of omnichannel, how ice can help your...
ComputerTalk is pleased to announce our completion of the Microsoft Teams Connected Contact Center Certification Program, becoming one of the first partners to receive the certification. As a certified partner solution, ComputerTalk showcases our decades-long commitment to strengthen our products...
