by Erina Suzuki | Published On August 5, 2022
Banking experiences have evolved greatly since the days of traditional banking. Over the past few years and partly as a response to the COVID-19 pandemic, financial institutions have incorporated technology to advance and enhance their customer banking experiences.
by Shaundalee Carvalho | Published On July 29, 2022
Since the COVID-19 pandemic began, society has seen significant growth in the prevalence of remote work. In the early days, it was considered a necessity for limiting the spread of the virus and supporting public health initiatives. Today, however, this is not generally the case. With widespread vaccines and the reduction or elimination of public safety guidelines originally put in place to stop the spread, remote work is no longer considered necessary.
by Erina Suzuki | Published On July 22, 2022
Microsoft Teams offers a variety of intuitive features to enhance collaboration and communication. Yet there are various features many Teams users are not aware of. Check out these 6 helpful features so you can further enhance your Teams experience!
by Shaundalee Carvalho | Published On July 15, 2022
As the front line of communication with your customers, your contact center agents can be thought of as the face of your organization.
by Dave Komaromi | Published On July 8, 2022
It is hard to believe 5 years have flown by and I am deeply rooted in the world of Major Incident Management and Business Continuity Planning at ComputerTalk. After spending 20+ years within the large corporate law firm environment, the shift remains refreshing and challenging.
The Ultimate Duo: Everything You Need to Know About Enhancing Your Customer Service with a Chatbot or Live Chatby Erina Suzuki | Published On June 30, 2022
To maximize the benefits of Chatbot and Live Chats to achieve your overall customer service goals, you need to understand what they are and each of their benefits.
by Shaundalee Carvalho | Published On June 27, 2022