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3 Ways to Improve Efficiency in Your Contact Center
by Shaundalee Carvalho | Published On September 14, 2022
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What are the REAL costs of no-shows to Healthcare Organizations?
by Erina Suzuki | Published On September 6, 2022Due to busy schedules, it is common for patients to forget about upcoming appointments. Unfortunately for healthcare organizations, it is more complicated than just another missed appointment. For them, it can have several negative consequences.
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15 Ways to Use a Contact Center in Various Industries
by Shaundalee Carvalho | Published On August 26, 2022When you think of contact centers, you might just think of agents answering customers’ questions. While this is one common use for contact centers, that’s not all they do. From appointment booking services to help desks and everything in between, contact centers are used by all kinds of organizations across all industries.
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4 Reasons Why You Need a Ticketing System Integrated With Your Contact Center
by Erina Suzuki | Published On August 19, 2022Customers reach out to organizations for a variety of reasons: to update their addresses, to follow up on orders, to change their login credentials, and so on.
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Microsoft Teams Auto Attendant and Call Queues vs. Teams Certified Contact Center
by Shaundalee Carvalho | Published On August 15, 2022You probably know what Microsoft Teams is and you’ve likely used it for internal communication within your organization.
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4 Ways Financial Institutions Are Elevating Their Customer Experiences
by Erina Suzuki | Published On August 5, 2022Banking experiences have evolved greatly since the days of traditional banking. Over the past few years and partly as a response to the COVID-19 pandemic, financial institutions have incorporated technology to advance and enhance their customer banking experiences.
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The Pros and Cons of Working from Home – And How to Address the Cons!
by Shaundalee Carvalho | Published On July 29, 2022Since the COVID-19 pandemic began, society has seen significant growth in the prevalence of remote work. In the early days, it was considered a necessity for limiting the spread of the virus and supporting public health initiatives. Today, however, this is not generally the case. With widespread vaccines and the reduction or elimination of public safety guidelines originally put in place to stop the spread, remote work is no longer considered necessary.