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How to Make the Most of Customer Service Analytics in Call Centers
by Erina Suzuki | Published On November 6, 2023In a customer-centric world, relying on intuition alone no longer cuts it; data-driven strategies have become the lifeblood of effective business decisions. Contact centers, which were once dismissed merely as overhead costs, have undergone a transformation. Today, they stand as rich reservoirs of invaluable customer data, capturing every nuance of client interactions.
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How to Meet KPIs and Boost Customer Satisfaction
by Anastasia Micic | Published On November 1, 2023Boost customer satisfaction with call center optimization strategies. Learn how to effectively measure and meet vital KPIs to excel in today's competitive market
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ComputerTalk Achieves 100% Efficiency Rating in SoftwareReviews' Report
by Erina Suzuki | Published On October 20, 2023InfoTech Research Group's SoftwareReviews’ report revealed that ComputerTalk achieved a remarkable 100% efficiency score. This outstanding recognition is a testament to ComputerTalk's commitment to providing top tier contact center solutions for its users.
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Top Reasons You Need Skills-based Routing in Your Omnichannel Customer Service
by Anastasia Micic | Published On October 12, 2023Enhance your contact center performance with skills-based routing. Uncover the significance of directing your customers to the appropriate customer service representative.
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Key Strategies For Optimizing Customer Support Services
by Nicole Robinson | Published On October 11, 2023Elevate your business with effective customer support strategies. Discover key approaches to optimize service, enhance satisfaction, and drive long-term success.
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How Conversational AI Will Impact Customer Service
by Erina Suzuki | Published On September 28, 2023Customer satisfaction is critical to running a successful business, but employing a full-time staff of customer service representatives comes at a significant cost. As a result, many companies have had to choose between getting happy customers and smaller profits or unhappy customers and higher profits—until now.
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ComputerTalk has Secured the Top Position as the Preferred Support Provider
by Anastasia Micic | Published On September 22, 2023