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AI Transcription for Contact Centers: What You Should Know
by Kent Mao | Published On January 12, 2024
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Introducing ComputerTalk's rebrand
by Erina Suzuki | Published On January 7, 2024In a world that's constantly evolving, so are we. We're kicking off the new year with a rebrand, and we're super excited to share what’s new!
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How to Scale Call Center Operations with Microsoft Teams
by Anastasia Micic | Published On January 5, 2024Learn how Microsoft Teams integration empowers call centers to scale efficiently, ensuring seamless operations and exceptional customer experiences.
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How to Enhance Every Touchpoint in a Customer’s Journey
by Nicole Robinson | Published On December 23, 2023Discover key strategies to enhance customer journeys with effective touchpoint analysis and customer experience enhancement.
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The Benefits of Merging Traditional and Digital Communications in Contact Centers
by Erina Suzuki | Published On December 18, 2023Isolated contact center solutions are expensive for businesses and make it harder to meet changing customer needs.
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Contact Center for Credit Unions: 3 Ways ComputerTalk Improved SCCU’s Operations
by Anastasia Micic | Published On December 15, 2023It's important for banks and credit unions to provide seamless member support through their contact centers. Learn how ComputerTalk’s ice solution made a quick and measurable impact on a BC-based credit union.
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The Rise of Remote Contact Centers: Leveraging Technology to Serve Global Customers
by Nicole Robinson | Published On December 14, 2023
ComputerTalk announces general availability of ice for Microsoft Teams with Direct Routing
<strong>TORONTO, CANADA (PRWEB) MAY 28, 2020</strong> </br></br>
Computer Talk Technology Inc. (“ComputerTalk”) today announces that Direct Routing for ice Contact Center with Microsoft Teams is generally available in our North American cloud sites. This new capability gives customers an alternative to...
ice: The Contact Center for the Microsoft 365 Platform
One of the strengths of ice Contact Center has always been the application integration possibilities we offer. In the 30 years we’ve been in the industry, we’ve integrated into both commercial and bespoke CRM systems, databases of various stripes, workforce...
Lunch and Learn: Supporting Remote Workers with ice
On Wednesday, April 22nd, ComputerTalk hosted the first of its series of COVID-19 related Lunch and Learn webinars. The topic was Supporting Remote Workers with ice.