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The Four Pillars of Customer Service: Knowledge and Insights

Excellent customer service is more than just providing quick, accurate responses to customer inquiries. From chatbots to personalized experiences using CRM integrations, there are plenty of ways to take your customer service to the next level.
New Call Center Agents Should Keep These 7 Tips in Mind

Congratulations! You nailed the interview, got the job, and your first day as a call center agent is right around the corner.
Here's How Technology Can Solve 4 Major Operational Problems in Healthcare

In a society heavily impacted by a recent global pandemic, hospitals have been under a strain unlike any seen before in our lifetime. With this and the day-to-day strains of staff shortages and an aging population, the healthcare industry needs...