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  • Top Reasons You Need Skills-based Routing in Your Omnichannel Customer Service

    by Anastasia Micic | Published On October 12, 2023

    Enhance your contact center performance with skills-based routing. Uncover the significance of directing your customers to the appropriate customer service representative.


  • Key Strategies For Optimizing Customer Support Services

    by Nicole Robinson | Published On October 11, 2023

    Elevate your business with effective customer support strategies. Discover key approaches to optimize service, enhance satisfaction, and drive long-term success.


  • How Conversational AI Will Impact Customer Service

    by Erina Suzuki | Published On September 28, 2023

    Customer satisfaction is critical to running a successful business, but employing a full-time staff of customer service representatives comes at a significant cost. As a result, many companies have had to choose between getting happy customers and smaller profits or unhappy customers and higher profits—until now.


  • ComputerTalk has Secured the Top Position as the Preferred Support Provider

    by Anastasia Micic | Published On September 22, 2023

    ComputerTalk is excited to share that our customer service team has been rated as 100% effective and knowledgeable by our customers in Info-Tech Research Group’s SoftwareReviews report.


  • Elevate Your Customer Service Through Reporting

    by Shaundalee Carvalho | Published On September 15, 2023

    Trying to make a good strategic decision without data-based insights to back it up is like trying to ride a bike without wheels: difficult and potentially disastrous. When it comes to customer service, one of the best ways to get the information you need to guide strategic decisions is through your contact center reports. Contact center reports can help you decide if and when to hire more staff, increase training efforts, and more.


  • The Power of Agent Evaluations in Customer Service

    by Erina Suzuki | Published On September 8, 2023

    In the world of customer service, the success of any contact center depends upon the agents' performance.


  • Staff Spotlight: Shaundalee Carvalho

    by Shaundalee Carvalho | Published On August 31, 2023

    My journey with ComputerTalk began in the fall of 2019. As a recent university grad, I was looking for my first full-time job and came across a Marketing position posted by ComputerTalk to my school’s job search platform. I applied and was soon invited in to interview for a Sales Operations position instead. Even from my first in-person interview, I had a good feeling about the company. The people I spoke to were so friendly and easy to talk to that I already felt like I belonged there.

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