by Shaundalee Carvalho | Nov 17, 2020, 03:00 PM
On Wednesday October 21st, ComputerTalk presented Part 2 of a two-part webinar series on Navigating iceAdministrator. In this session, Training and Documentation Specialist, Kathika Uthayakumar, talked about skills and prioritization of queues. The session built on Navigating iceAdministrator Part 1, which covered iceAdministrator basics.
by Shaundalee Carvalho | Nov 13, 2020, 03:53 PM
As the developer of the Teams native ice Contact Center, ComputerTalk is currently one of the first companies to go through Microsoft’s Connected Contact Center for Microsoft Teams Certification Program. Among other benefits, this certification will mean that ice Contact Center for Microsoft Teams “has been tested and verified to provide the quality, compatibility and reliability [customers] expect from Microsoft solutions” (Microsoft, 2020).
by Shaundalee Carvalho | Oct 20, 2020, 08:30 AM
On Wednesday, September 16th, ComputerTalk presented the first of two Slice of ice (formerly Lunch and Learn) sessions devoted to navigating iceAdministrator. In this session, Training and Documentation Specialist, Kathika Uthayakumar provided an overview of iceAdministrator, discussed managing your contact center, and explained the ice training configuration.
by Shaundalee Carvalho | Sep 29, 2020, 07:32 PM
On Wednesday, August 19th, ComputerTalk hosted the first official session in its newly renamed webinar series, Slice of ice (formerly Lunch & Learn). The topic was Troubleshooting ice.
by Shaundalee Carvalho | Jun 24, 2020, 03:48 PM
Now that summer has officially arrived, it’s time to get excited for the first holiday of the season. Canada Day is only one week away, and Independence Day follows shortly for our southern neighbors. As you busy yourself with stocking up on sunscreen, uncovering your barbecue, and buying fireworks, you may forget one other important thing you need to prepare: your contact center.
by User Not Found | May 28, 2020, 03:41 PM
TORONTO, CANADA (PRWEB) MAY 28, 2020 Computer Talk Technology Inc. (“ComputerTalk”) today announces that Direct Routing for ice Contact Center with Microsoft Teams is generally available in our North American cloud sites. This new capability gives customers an alternative to Teams federation. Direct Routing enables calls to be routed to Teams-based agents using a managed SBC network. With faster call setup times than federation, ice allows agents to handle all interactions directly in the Teams client of their choice.
by Shaundalee Carvalho | May 4, 2020, 04:14 PM