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What are the REAL costs of no-shows for Healthcare Organizations?

Due to busy schedules, it’s common for patients to forget about upcoming appointments. Unfortunately for healthcare organizations, this can lead to several negative consequences.
New Call Center Agents Should Keep These 7 Tips in Mind

Congratulations! You nailed the interview, got the job, and your first day as a call center agent is right around the corner.
How to Avoid Hidden Fees: 9 Questions to Ask When Evaluating Contact Center Vendors

Great customer service is important to any business. Naturally, that means that the contact center you use for customer service is an important decision to make.