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  • How ice Contact Center is Addressing Businesses’ Top 3 Customer Service Challenges - Part 1

    by Shaundalee Carvalho | Published On January 31, 2023

    A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.


  • Staff Spotlight: Darren Lobo-Pires

    by Darren Lobo-Pires | Published On January 19, 2023

    While studying physics in university, my original goal and path in life was to remain in academics, following through with my Master’s and finally Ph.D. I realized when nearing the end of my undergrad that another 7+ years of schooling wasn’t for me, and I was looking to get some real-world work experience under my belt. It’s hard to believe it’s been almost 10 years since I graduated and started working at ComputerTalk!


  • ComputerTalk’s ice Contact Center vs. Genesys

    by Shaundalee Carvalho | Published On January 13, 2023

    ComputerTalk is pleased to announce that we have been scored as a leader against Genesys in the InfoTech Research Group’s SoftwareReviews.


  • Staff Spotlight: Diane Vasquez

    Published On December 23, 2022

    Growing up in the Philippines, back when technology was still evolving, pursuing a career was limited to a few choices: becoming a Doctor, Nurse, Lawyer, Engineer, or Teacher. Growing up, I always knew that I wanted to pursue a career in teaching.


  • The 12 ice Tips of Christmas

    by Shaundalee Carvalho | Published On December 19, 2022

    If you’re familiar with the song, The 12 Days of Christmas, you know that the singer’s true love gives them some pretty useless gifts. Sure, five gold rings may be nice, but every other gift seems loud, inconvenient to take care of, and/or impossible to find the space for. And really, how many birds does one person need?


  • Discover 8 ways manufacturers can leverage contact centers to enhance their client experience

    by Erina Suzuki | Published On December 13, 2022

    Traditionally, manufacturers mainly focused on cost-effective production. However, in an era of rising global competition, manufacturers struggle to compete on price alone.


  • 6 Ways the Healthcare Industry Can Take Advantage of Different Communication Technologies

    by Shaundalee Carvalho | Published On December 5, 2022

    It’s common knowledge that technological advances are a big deal in healthcare. Advances in medical technology mean that new tools and treatments are constantly being developed and improving the way that patients receive care. But there are also less obvious ways that technology can benefit the healthcare industry.

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