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  • The Power of Agent Evaluations in Customer Service

    by Erina Suzuki | Published On September 8, 2023

    In the world of customer service, the success of any contact center depends upon the agents' performance.


  • Staff Spotlight: Shaundalee Carvalho

    by Shaundalee Carvalho | Published On August 31, 2023

    My journey with ComputerTalk began in the fall of 2019. As a recent university grad, I was looking for my first full-time job and came across a Marketing position posted by ComputerTalk to my school’s job search platform. I applied and was soon invited in to interview for a Sales Operations position instead. Even from my first in-person interview, I had a good feeling about the company. The people I spoke to were so friendly and easy to talk to that I already felt like I belonged there.


  • Strengthen Your Contact Center With Canned Responses

    by Anastasia Micic | Published On August 30, 2023

    With just one click, your agents can effortlessly respond to your customers, ensuring prompt issue resolution and enhancing customer satisfaction.


  • What is a Microsoft Teams Native Contact Center?

    by Nicole Robinson | Published On August 25, 2023

    In today’s dynamic landscape where customer expectations are constantly evolving and technological advancements like AI are reshaping how businesses operate, the contact center space stands at the forefront of this transformation. As customer preferences are shifting, organizations are looking to stay ahead of the game by enhancing their contact center with Microsoft Teams.


  • See what our customers have to say about us in InfoTech Research Group's report!

    by Erina Suzuki | Published On August 18, 2023

    We are excited to share that ComputerTalk has once again demonstrated its devotion to client satisfaction and received exceptional feedback from our customers in InfoTech Research Group’s SoftwareReviews report. This accomplishment not only reflects our technical excellence but also highlights our dedication to transparency, trustworthiness, and client-centric values.


  • Slice of ice Recap: icePhone

    by Shaundalee Carvalho | Published On August 10, 2023

    On Wednesday, August 2nd, 2023, ComputerTalk presented our latest Slice of ice session. During this session, our Product Trainer, Christina Liu, introduced our new softphone, icePhone.


  • Revolutionizing Retail: A Journey Towards Enhancing Customer Experience

    by Anastasia Micic | Published On August 4, 2023

    Customer experience is crucial for any business, especially customer-facing organizations like retail companies. In this dynamic and highly competitive business environment, delivering high-quality customer service is a critical factor for success.

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