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5 Benefits of Adding Chat to Your Help Desk

If you’ve ever contacted an organization for customer service, you know how beneficial it can be to have the option to use webchat instead of a voice call.
How to Make the Best Use of Your Contact Center Dashboard

On Wednesday, April 21st, ComputerTalk presented our April Slice of ice webinar: Navigating iceMonitor 11. In this session, Training and Documentation Specialist Kathika Uthayakumar provided an overview of iceMonitor 11, discussed the new grid view and iceMonitor settings, and provided...
8 Reasons You Should Add Webchat to Your Contact Center Today

While voice has been the channel traditionally associated with call centers for years, many modern contact centers have now evolved to include webchat capabilities.