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5 Ways to Spread Love to Your Contact Center Agents This Valentine’s Day
by Shaundalee Carvalho | Published On February 14, 2024Happy Valentine’s Day! On this day of love, we often think about ways we can show love and appreciation to the important people in our lives. But while it may not be your first thought, today is also a great opportunity to think about how we can show love on a larger scale.
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AI Chatbots in Customer Service: A Guide
by Kent Mao | Published On February 14, 2024AI chatbots have become a major part of our daily lives. Learn more about these modern, AI-powered virtual agents.
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Omnichannel vs. Multichannel Contact Center: What's the Difference?
by Kent Mao | Published On February 7, 2024Both multichannel and omnichannel contact centers offer a variety of ways to communicate with customers.
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20 Years at ComputerTalk: Chris' Journey From R&D Engineer to Tech Lead
by Chris Bardon | Published On February 5, 2024It’s been 20 years since I started with ComputerTalk, so it’s an interesting time to reflect on how I got here, what I’ve done, and what made me stay.
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8 Ways to Increase Revenue Through Your Contact Center
by Kent Mao | Published On February 2, 2024
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Asynchronous Communication In Contact Centers: Everything You Need To Know
by Erina Suzuki | Published On January 31, 2024While asynchronous communication, such as email, has been around for decades, its relevance has grown significantly in today’s fast-paced, convenience-driven society.
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Call Center Monitoring: Tools, Features and Best Practices
by Kent Mao | Published On January 30, 2024


