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ACD vs IVR in Call Centers: What’s the Difference?
by Kent Mao | Published On March 20, 2024
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How to Align Microsoft Teams for Superior Customer Service
by Anastasia Micic | Published On March 19, 2024Explore how Microsoft Teams revolutionizes customer service in contact centers, fostering enhanced interaction, collaboration, and customer satisfaction.
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The Important Role of Government Call Centers in Crisis Management
by Nicole Robinson | Published On March 13, 2024Government call centers serve a critical role in crisis and emergency response, acting as the first point of contact for citizens seeking assistance.
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Everything You Need to Know About Call Center Training
by Kent Mao | Published On March 13, 2024
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How to Generate IVR Phone Scripts Using ChatGPT
by Kent Mao | Published On March 8, 2024
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9 Key Strategies for Keeping Top Talent in Your Contact Center
by Nicole Robinson | Published On March 6, 2024Agent retention is the cornerstone of successful contact centers. The caliber of customer interactions directly influences business outcomes, making it essential to prioritize employee retention.
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How to Improve Patient Communication in Healthcare
by Nicole Robinson | Published On March 1, 2024
Microsoft Ignite: 10 Tips and Tricks for Attending
Microsoft Ignite 2024, happening in Chicago on November 19-22, promises to be an event filled with insights, networking opportunities, and the latest in tech innovation. Whether you're attending in person or virtually, these tips will help you make the most...

ice and Teams - Better Together
The ice Contact Center <a href="https://www.computer-talk.com/blogs/ice-and-microsoft-teams-migration" sfref="[Telerik.Sitefinity.Blogs.Model.BlogPost|CustomBlogUrl|lng:en]51965683-1239-4e29-b8b2-5014b6bcae99" data-sf-ec-immutable="">already has full support for Microsoft Teams</a>.
Using the Teams client in conjunction with iceBar not only gives agents advanced call controls, but also screen pop and application integrations, visibility...

7 new Microsoft Teams features announced at Ignite 2019!
During the first day of Ignite, Marissa Salazar, Product Marketing Manager for Microsoft Teams announced 7 exciting new Teams features. Most of these are top features requested in the past year by users.
