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Discover 8 ways manufacturers can leverage contact centers to enhance their client experience
by Erina Suzuki | Published On December 13, 2022Traditionally, manufacturers mainly focused on cost-effective production. However, in an era of rising global competition, manufacturers struggle to compete on price alone.
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6 Ways the Healthcare Industry Can Take Advantage of Different Communication Technologies
by Shaundalee Carvalho | Published On December 5, 2022It’s common knowledge that technological advances are a big deal in healthcare. Advances in medical technology mean that new tools and treatments are constantly being developed and improving the way that patients receive care. But there are also less obvious ways that technology can benefit the healthcare industry.
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The top 5 customer service strategies to maintain customer loyalty in a recession
by Erina Suzuki | Published On November 25, 2022In a recession, it can be especially difficult to maintain customer loyalty. Therefore, organizations need a strategic, comprehensive plan to retain their best customers.
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3 Reasons to Enable Multi-Contact Handling in Your Contact Center
by Shaundalee Carvalho | Published On November 21, 2022Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents. This ultimately increases agent efficiency, which can lead to increases in profitability, customer satisfaction, and customer loyalty. Read on to learn more about multi-contact handling and how it can benefit your organization.
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Staff Spotlight: Lois Graham
by Lois Graham | Published On November 10, 2022In this Staff Spotlight, Lois talks about what she does as an Implementation Specialist, how she got to where she is today, and what she loves about working at ComputerTalk.
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Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!
by Erina Suzuki | Published On October 31, 2022Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!
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Microsoft Ignite 2022 Review: Changes, Insights, and Looking Towards the Future
by Chris Bardon | Published On October 28, 2022