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How to Make the Most of Your Contact Center During the COVID-19 Pandemic
by Shaundalee Carvalho | May 4, 2020, 04:14 PMSociety today is in a unique position as a result of the current COVID-19 pandemic. Individuals and businesses everywhere are facing much uncertainty regarding the current circumstances, how long they will last, and what exactly the long-term impacts will be.
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Lunch and Learn: Supporting Remote Workers with ice
by Shaundalee Carvalho | Apr 24, 2020, 05:39 PMOn Wednesday, April 22nd, ComputerTalk hosted the first of its series of COVID-19 related Lunch and Learn webinars. The topic was Supporting Remote Workers with ice.
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Introducing ComputerTalk’s NEW mobile app!
by Nicole Robinson | Apr 20, 2020, 02:31 PMComputerTalk has recently launched our iceChat mobile app. The iceChat app demonstrates ComputerTalk's iceMobile Connect capabilities by allowing you to connect to our Sales and Support teams or a self-service demo.
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How ComputerTalk is Supporting Remote Workers in the Contact Center during COVID-19
by User Not Found | Apr 9, 2020, 02:47 PMWith physical stores closing and many offices encouraging their staff to work remotely, it is crucial to guarantee your contact center stays up and running to handle your customers’ inquiries.
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Microsoft Ignite: 10 Tips and Tricks for Attending
by Mackenzie Wilcox | Jan 21, 2020, 03:55 PMMicrosoft Ignite is an annual conference for developers and IT professionals hosted by Microsoft. The conference normally lasts for five days and consists of presentations, white board sessions, and hands-on labs. Ignite offers great opportunities to meet Microsoft experts, MVPs, community members, and partners. Networking is enhanced through an exhibition area where vendors can show off technologies and products, ‘ask the experts’ sessions and after-hours parties. It has taken place in several locations around the world and we are excited to hear that 2020 will be in New Orleans, Louisiana!
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7 new Microsoft Teams features announced at Ignite 2019!
by Nicole Robinson | Dec 17, 2019, 02:31 PMDuring the first day of Ignite, Marissa Salazar, Product Marketing Manager for Microsoft Teams announced 7 exciting new Teams features. Most of these are top features requested in the past year by users.
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ice, Teams, and Direct routing
by Chris Bardon | Oct 29, 2019, 08:27 AM