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  • Troubleshooting Tips for ice (Part 2)

    by Erina Suzuki | Published On February 17, 2022

    For this week's blog, Robert Luciani, Client Support Function Owner at ComputerTalk, will guide us through several troubleshooting tips for both users and supervisors. First, we will address common inquiries regarding iceBar. Inquiries include resetting iceBar and error messages users might experience. Next, we will discuss how to access Microsoft Teams logs. These logs can provide insight into what may be causing issues for end-users in the Teams client.


  • 6 Ways to Spread Love to Your Customers

    by Shaundalee Carvalho | Published On February 14, 2022

    It’s Valentine’s Day and love is in the air! While you’re thinking about ways to make your loved ones feel special, don’t forget the importance of making your customers feel special too. Businesses can’t exist without customers to support them, so don’t forget to support them in return. Below, find 6 ways that you can make your customers feel loved, on Valentine’s Day and always!


  • Contact Centers in Banks and Financial Institutions: A Valuable Role

    by Erina Suzuki | Published On February 3, 2022

    Financial institutions have been pioneers in the adoption of contact centers to service their clients and provide personalized experiences.


  • ComputerTalk's #bigUCupdate: 6 Recent Contact Center Trends That Are Here to Stay

    by Shaundalee Carvalho | Published On January 28, 2022

    This week, ComputerTalk was excited to participate virtually in UC Summit 2022, an event that brought together industry experts to discuss a range of topics related to Unified Communications (UC).


  • Find out 6 ways you can reduce customer churn

    by Erina Suzuki | Published On January 21, 2022

    Businesses invest significant resources to generate new leads and convert them into customers. While generating new leads is important for organizations, reducing customer churn for existing customers is just as crucial to any organization’s success.


  • The Four Pillars of Customer Service: Resource Management

    by Erina Suzuki | Published On January 6, 2022

    Oftentimes, we hear organizations emphasizing the importance of customer experience. While the customer experience plays a dominant role for organizations, the employee experience usually gets overlooked.


  • The Four Pillars of Customer Service: Knowledge and Insights

    by Shaundalee Carvalho | Published On December 23, 2021

    Excellent customer service is more than just providing quick, accurate responses to customer inquiries. From chatbots to personalized experiences using CRM integrations and beyond, there are plenty of ways that your contact center can help you take your customer service to the next level.

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