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  • The 12 ice Tips of Christmas

    by Shaundalee Carvalho | Published On December 19, 2022

    If you’re familiar with the song, The 12 Days of Christmas, you know that the singer’s true love gives them some pretty useless gifts. Sure, five gold rings may be nice, but every other gift seems loud, inconvenient to take care of, and/or impossible to find the space for. And really, how many birds does one person need?

  • Discover 8 ways manufacturers can leverage contact centers to enhance their client experience

    by Erina Suzuki | Published On December 13, 2022

    Traditionally, manufacturers mainly focused on cost-effective production. However, in an era of rising global competition, manufacturers struggle to compete on price alone.

  • 6 Ways the Healthcare Industry Can Take Advantage of Different Communication Technologies

    by Shaundalee Carvalho | Published On December 5, 2022

    Technology’s importance in healthcare goes beyond the direct impact of medical advances.

  • The top 5 customer service strategies to maintain customer loyalty in a recession

    by Erina Suzuki | Published On November 25, 2022

    In a recession, it can be especially difficult to maintain customer loyalty. Therefore, organizations need a strategic, comprehensive plan to retain their best customers.

  • 3 Reasons to Enable Multi-Contact Handling in Your Contact Center

    by Shaundalee Carvalho | Published On November 21, 2022

    Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents. This ultimately increases agent efficiency, which can lead to increases in profitability, customer satisfaction, and customer loyalty. Read on to learn more about multi-contact handling and how it can benefit your organization.

  • Staff Spotlight: Lois Graham

    by Lois Graham | Published On November 10, 2022

    In this Staff Spotlight, Lois talks about what she does as an Implementation Specialist, how she got to where she is today, and what she loves about working at ComputerTalk.

  • Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!

    by Erina Suzuki | Published On October 31, 2022

    Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!



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