Each new generation of consumers introduces new challenges for every business team.

Creating the best member experience means enhancing communication efficiency, leveraging AI capabilities, and more. Read on to discover how to do this.

A call center disaster recovery plan is crucial to protecting your organization from a range of issues. Various factors can disrupt call center operations, often without warning. Environmental crises, hardware failures, cybersecurity attacks and human errors can all lead to unexpected downtime, performance issues, and even financial losses.

Follow these QA best practices to enhance your call center and improve customer satisfaction.

Uncover the secrets to improving your services with customer feedback. Learn strategies for effective feedback analysis and implementation to enhance customer experience.

On Wednesday, June 19th, 2024, ComputerTalk showcased how to navigate iceMonitor in our Slice of ice session.

Creating exceptional experiences for students, staff, parents, and alumni starts with a strategic, modernized contact center approach.

Reflecting on my 14-year journey with ComputerTalk, I'm grateful for the enriching experiences and opportunities that have shaped my career. What makes ComputerTalk stand out is our unwavering commitment to fostering a culture of exploration and empowerment.

Virtual agents are quickly becoming a crucial part of the modern contact center, extending the functionality of the traditional chatbot to transform self-service.

Artificial Intelligence (AI) is emerging as the ultimate investment for call center optimization, promising access to a range of solutions that enhance customer satisfaction, reduce operational costs, and improve productivity.

Higher education contact centers are essential in managing communications, providing support, and enhancing the experiences of students, alumni, and staff.

Here at ComputerTalk, we are wrapping up our fiscal year and getting ready to start fiscal 2025 at the beginning of June. During this time, we are reflecting on all the exciting things we’ve achieved throughout the last year and looking forward to the future.