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What is AI Governance? Building Guardrails for Responsible AI

This guide explores why AI governance matters, how it protects trust and compliance, and the steps organizations can take to build responsible AI programs that balance innovation with safety.
How IVR Systems for Manufacturing Improve Efficiency and Enhance CX

Have you ever called a manufacturing company to check in on the status of an order, or ask a billing question, only to be greeted by an automated system guiding you through a list of options? If so, you’ve seen...
Rethinking the Banking Contact Center with AI in Financial Services

Banks, credit unions, and insurers have the same goal: deliver fast help that customers can trust.