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  • Contact Center Outsourcing: Smart Scalable Customer Service

    by Anastasia Micic | Published On June 25, 2025

    Growth is a positive thing for any company. The more customers you attract and the more products you sell, the more successful your business becomes.


  • CXS Summit 2025: The future of CX is AI-powered, yet more human-centered

    by Gabriel De Guzman | Published On June 12, 2025

    The CXS Summit 2025 was both exciting and eye-opening. As someone still early in my career and new to the CX industry, I went in hoping to better understand the greatest challenges organizations are facing in CX. What I took away from the conference was not just insights on how to improve an organization’s customer experience, but a deeper appreciation for why the work we do at ComputerTalk is so meaningful.


  • The Ultimate Guide to Using AI in Education Contact Centers

    by Erina Suzuki | Published On June 3, 2025

    Think AI in customer service is just for retail companies? Think again. With artificial intelligence, educators can deliver better student and customer support at scale, while reducing costs. It’s a win-win for everyone. As AI becomes more versatile, sophisticated, and accessible, there’s never been a better time to upgrade your support strategy.


  • The Ultimate Guide to IVR Scripts for Utilities 🛠️(With Templates & Tips)

    by Erina Suzuki | Published On May 27, 2025

    When customers call your utilities company, they need information fast. The last thing they want when they’re dealing with a power outage or similar issue is a maze of menu options. That’s why it’s so important to use the right IVR scripts for utilities.


  • IVR Script Examples for Banks and Financial Institutions

    by Nicole Robinson | Published On May 15, 2025

    Forget complex menus and robotic voices. Discover valuable IVR in finance script examples designed to improve customer experience, reduce call times, and drive serious results in this guide.


  • The Role of AI in Government CX

    by Erina Suzuki | Published On May 5, 2025

    We’re living in a world where grocery orders arrive in hours and digital assistants respond to our every question. It’s only natural that citizens would expect the same kind of speed, convenience, and simplicity from government service providers. That’s where AI in government processes makes a huge difference.


  • Outbound Lead Generation: The Ultimate Guide to Driving More Sales

    by Anastasia Micic | Published On April 28, 2025

    Boost your sales with outbound lead generation! Learn best practices, common mistakes to avoid, and how cutting-edge technology can streamline your outreach in this guide.

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The Role of AI in Government CX

We’re living in a world where grocery orders arrive in hours and digital assistants respond to our every question. It’s only natural that citizens would expect the same kind of speed, convenience, and simplicity from government service providers. That’s where...
The Ultimate Guide to IVR Scripts for Utilities 🛠️(With Templates & Tips)

When customers call your utilities company, they need information fast. The last thing they want when they’re dealing with a power outage or similar issue is a maze of menu options. That’s why it’s so important to use the right...
CXS Summit 2025: The future of CX is AI-powered, yet more human-centered

The CXS Summit 2025 was both exciting and eye-opening. As someone still early in my career and new to the CX industry, I went in hoping to better understand the greatest challenges organizations are facing in CX. What I took...