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Why Your Contact Center is Losing Customers (and How to Fix It)
by Gabriel De Guzman | Published On November 25, 2025Customers don’t always warn you when they’re unhappy. They can just stop calling, cancel a subscription, or choose an alternative option. The signs show up in more abandoned calls, fewer repeat orders, and lower satisfaction scores.
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From EX to CX: How Happy Employees Create Happier Customers
by Nicole Robinson | Published On November 12, 2025In a contact center, when your staff members struggle, your customers feel the impact. Small issues, like a slow system for accessing customer data, confusing policies, or a manager that never offers feedback spill straight into the calls and chats teams have with customers.
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Slice of ice Recap: Enhancing Your Contact Center with Chat and Bots
by Gabriel De Guzman | Published On November 7, 2025Uncover how chat and bot capabilities in ice Contact Center simplify workflows and create more efficient, personalized customer experiences.
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Smarter Support, Happier Patients: How AI in Healthcare Services Is Reinventing the Healthcare Call Center
by Nicole Robinson | Published On November 5, 2025
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Why Contact Center AI Could Fail – And What to Do About It
by Anastasia Micic | Published On October 28, 2025AI promises to transform contact centers with smarter routing, faster responses, and better customer experiences - but success isn't guaranteed. This article explores why so many AI projects fail and how leaders can fix the issues before they derail results.
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Rethinking the Banking Contact Center with AI in Financial Services
by Nicole Robinson | Published On October 15, 2025
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What is AI Governance? Building Guardrails for Responsible AI
by Gabriel De Guzman | Published On October 9, 2025
We’re heading to Microsoft Ignite in San Francisco! Stop by booth #1728 for live demos, connect with our experts, and discover how ComputerTalk is helping organizations embrace the future of AI.
Growth is a positive thing for any company. The more customers you attract and the more products you sell, the more successful your business becomes.
Struggling with high call center costs? Discover 10 proven strategies to reduce expenses without sacrificing customer service.
