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How to Align Microsoft Teams for Superior Customer Service
by Anastasia Micic | Published On March 19, 2024Explore how Microsoft Teams revolutionizes customer service in contact centers, fostering enhanced interaction, collaboration, and customer satisfaction.
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5 Key Strategies for Keeping Top Talent in Contact Centers
by Nicole Robinson | Published On March 6, 2024Agent retention is the cornerstone of contact centers because the caliber of customer engagements significantly influences business results.
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How to Improve Patient Communication in Healthcare
by Nicole Robinson | Published On March 1, 2024Discover how advanced digital solutions are transforming patient communication in healthcare, ensuring privacy and addressing diverse needs effectively.
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Top 5 Advanced Capabilities of Microsoft Teams Integrated Contact Centers
by Nicole Robinson | Published On February 22, 2024The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.
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Asynchronous Communication In Call Centers: Everything You Need To Know
by Erina Suzuki | Published On January 31, 2024Businesses these days need to understand that modern consumers' communication preferences have undergone a significant transformation. Consequently, this shift has brought asynchronous communication to the forefront, changing how today’s contact centers operate and interact with customers.
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How to Enhance Every Touchpoint in a Customer’s Journey
by Nicole Robinson | Published On December 23, 2023Discover key strategies to enhance customer journeys with effective touchpoint analysis and customer experience enhancement.
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Should You Merge Traditional and Digital Communications?
by Erina Suzuki | Published On December 18, 2023
5 Key Strategies for Keeping Top Talent in Contact Centers
Agent retention is the cornerstone of contact centers because the caliber of customer engagements significantly influences business results.
How to Maintain a Human Touch While Embracing Customer Service Automation
It’s no secret that many areas of everyday life and business are becoming increasingly digitized.
Excellent customer service plays a critical role in any organization's success: here's why and how
Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.