Increase
customer satisfaction by offering personalized call treatment.-
What is a Contact Center?
by Erina Suzuki | Jun 2, 2023, 03:16 PM
A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
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How to Maintain a Human Touch While Embracing Customer Service Automation
by Nicole Robinson | Apr 6, 2023, 05:20 PM
It’s no secret that many areas of everyday life and business are becoming increasingly digitized.
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With extreme weather events on the rise, here are 6 ways organizations can leverage contact centers to protect the public
by Erina Suzuki | Mar 24, 2023, 02:06 PM
With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
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How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2
by Shaundalee Carvalho | Mar 8, 2023, 11:11 AM
A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
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The Best Customer Service Practices
by Nicole Robinson | Feb 10, 2023, 10:47 AM
Creating a memorable customer service experience begins with following the best practices. Find out if you are by reading this blog.
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Discover 8 ways manufacturers can leverage contact center technologies to enhance their client experience
by Erina Suzuki | Dec 13, 2022, 05:43 PM
Traditionally, manufacturers mainly focused on cost-effective production. However, in an era of rising global competition, manufacturers struggle to compete on price alone. Thankfully, they can differentiate themselves from competitors through excellent communication and contact center technologies.
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The top 5 customer service strategies to maintain customer loyalty in a recession
by Erina Suzuki | Nov 25, 2022, 03:08 PM
In a recession, it can be especially difficult to maintain customer loyalty. Therefore, organizations need a strategic, comprehensive plan to retain their best customers.
A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
With extreme weather events on the rise, there are ways organizations can take steps to keep their customers safe. Contact centers play an important role in preparing people and ensuring their safety by maintaining timely communication.
Whether businesses handle 100 or 10,000 inquiries a day, a modern contact center is a must to effectively streamline communication. There are several ways contact center solutions allow you to operate more efficiently, which leads to reduced costs. Keep reading...
