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IVR Script Examples for Banks and Financial Institutions
by Nicole Robinson | Published On May 15, 2025Forget complex menus and robotic voices. Discover valuable IVR in finance script examples designed to improve customer experience, reduce call times, and drive serious results in this guide.
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The Role of AI in Government CX
by Erina Suzuki | Published On May 5, 2025We’re living in a world where grocery orders arrive in hours and digital assistants respond to our every question. It’s only natural that citizens would expect the same kind of speed, convenience, and simplicity from government service providers. That’s where AI in government processes makes a huge difference.
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Outbound Lead Generation: The Ultimate Guide to Driving More Sales
by Anastasia Micic | Published On April 28, 2025Boost your sales with outbound lead generation! Learn best practices, common mistakes to avoid, and how cutting-edge technology can streamline your outreach in this guide.
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How IVR Systems for Manufacturing Improve Efficiency and Enhance CX
by Anastasia Micic | Published On April 15, 2025Have you ever called a manufacturing company to check in on the status of an order, or ask a billing question, only to be greeted by an automated system guiding you through a list of options? If so, you’ve seen an IVR system for manufacturing in action.
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Reflections from Enterprise Connect 2025: Elevating Customer Experience with AI
by Jean-Nicolas Robitaille | Published On April 4, 2025At Enterprise Connect 2025, the evolving role of AI in customer experience (CX) took center stage. The event highlighted the importance of a holistic CX approach, where AI plays a key role in enhancing customer journeys.
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IVR for Utilities: Benefits, Trends, and Best Practices
by Erina Suzuki | Published On March 26, 2025Learn all about how IVR solutions benefit utilities companies, and discover the best practices for using IVRs effectively in this guide.
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Customer Engagement Solutions: 6 Best Practices for Contact Centers
by Nicole Robinson | Published On March 5, 2025


