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5 Key Strategies for Keeping Top Talent in Contact Centers
by Nicole Robinson | Published On March 6, 2024Agent retention is the cornerstone of contact centers because the caliber of customer engagements significantly influences business results.
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How to Improve Patient Communication in Healthcare
by Nicole Robinson | Published On March 1, 2024Discover how advanced digital solutions are transforming patient communication in healthcare, ensuring privacy and addressing diverse needs effectively.
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Top 5 Advanced Capabilities of Microsoft Teams Integrated Contact Centers
by Nicole Robinson | Published On February 22, 2024The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.
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Asynchronous Communication In Call Centers: Everything You Need To Know
by Erina Suzuki | Published On January 31, 2024Businesses these days need to understand that modern consumers' communication preferences have undergone a significant transformation. Consequently, this shift has brought asynchronous communication to the forefront, changing how today’s contact centers operate and interact with customers.
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How to Enhance Every Touchpoint in a Customer’s Journey
by Nicole Robinson | Published On December 23, 2023Discover key strategies to enhance customer journeys with effective touchpoint analysis and customer experience enhancement.
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Should You Merge Traditional and Digital Communications?
by Erina Suzuki | Published On December 18, 2023Isolated contact center solutions incur significant costs for businesses and impede their ability to meet evolving customer demands.
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The 3 Best Gifts to Give Your Customers This Holiday Season
by Shaundalee Carvalho | Published On December 11, 2023
The Power of Agent Evaluations in Customer Service
In the world of customer service, the success of any contact center depends upon the agents' performance.
Elevate Your Customer Service Through Reporting
Trying to make a good strategic decision without data-based insights to back it up is like trying to ride a bike without wheels: difficult and potentially disastrous. When it comes to customer service, one of the best ways to get...
How to Maintain a Human Touch While Embracing Customer Service Automation
It’s no secret that many areas of everyday life and business are becoming increasingly digitized.