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  • How to Overcome Your Customers' Frustrations When Contacting Your Organization

    by Danielle Wong | Sep 4, 2019, 06:36 PM

    Last autumn, my colleague and I conducted an internal survey asking ComputerTalk staff, "What is your biggest pain point when contacting an organization?" We found that many pain points can easily be solved with simple contact center features and don’t require complex solution overhauls. Your customers might have experienced some of these pain points when contacting your organization. Here are some simple and easy ways to overcome those challenges:

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