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The Ultimate Guide to Using AI in Education Contact Centers

Think AI in customer service is just for retail companies? Think again. With artificial intelligence, educators can deliver better student and customer support at scale, while reducing costs. It’s a win-win for everyone. As AI becomes more versatile, sophisticated, and...
Rethinking the Banking Contact Center with AI in Financial Services

Banks, credit unions, and insurers have the same goal: deliver fast help that customers can trust.
Why Your Contact Center is Losing Customers (and How to Fix It)

Customers don’t always warn you when they’re unhappy. They can just stop calling, cancel a subscription, or choose an alternative option. The signs show up in more abandoned calls, fewer repeat orders, and lower satisfaction scores.