by Shaundalee Carvalho | Feb 24, 2021, 09:10 PM
It’s finally here! We at ComputerTalk are excited to announce the general availability of ice Contact Center 11, our latest version.
by Danielle Wong | May 28, 2020, 07:41 PM
TORONTO, CANADA (PRWEB) MAY 28, 2020 Computer Talk Technology Inc. (“ComputerTalk”) today announces that Direct Routing for ice Contact Center with Microsoft Teams is generally available in our North American cloud sites. This new capability gives customers an alternative to Teams federation. Direct Routing enables calls to be routed to Teams-based agents using a managed SBC network. With faster call setup times than federation, ice allows agents to handle all interactions directly in the Teams client of their choice.
by Shaundalee Carvalho | May 4, 2020, 08:14 PM
Society today is in a unique position as a result of the current COVID-19 pandemic. Individuals and businesses everywhere are facing much uncertainty regarding the current circumstances, how long they will last, and what exactly the long-term impacts will be.
by Shaundalee Carvalho | Apr 24, 2020, 09:39 PM
On Wednesday, April 22nd, ComputerTalk hosted the first of its series of COVID-19 related Lunch and Learn webinars. The topic was Supporting Remote Workers with ice.
by Nicole Robinson | Apr 20, 2020, 06:31 PM
ComputerTalk has recently launched our iceChat mobile app. The iceChat app demonstrates ComputerTalk's iceMobile Connect capabilities by allowing you to connect to our Sales and Support teams or a self-service demo.
by Danielle Wong | Apr 9, 2020, 06:47 PM
With physical stores closing and many offices encouraging their staff to work remotely, it is crucial to guarantee your contact center stays up and running to handle your customers’ inquiries.
by Danielle Wong | Oct 21, 2019, 02:29 PM