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  • ComputerTalk’s upcoming release: ice 13

    by Anastasia Micic | Published On February 23, 2024

    ComputerTalk, a CCaaS provider located in Markham, Canada, is excited to announce the upcoming release of ice 13. Following the recent release of ice 12.1, version 13 provides more enhancements to the current features and tools. Continue reading to discover the latest improvements in ice Contact Center.


  • Byron Yu - a journey of self-discovery and transformation at ComputerTalk

    by Byron Yu | Published On February 22, 2024

    As I sit back and contemplate the journey of two decades with ComputerTalk, it's hard not to feel a profound sense of gratitude and introspection.


  • Slice of ice Recap: Navigating iceReporting

    by Shaundalee Carvalho | Published On February 16, 2024

    On Wednesday, February 7, ComputerTalk hosted our latest Slice of ice webinar. During this session, one of our training and documentation specialists, Diane Vasquez provided an overview of iceReporting and discussed key iceReports, how to schedule reports, what’s new in the latest version of iceReporting, and some tips for using iceReporting.


  • 20 Years at ComputerTalk: Chris' Journey From R&D Engineer to Tech Lead

    by Chris Bardon | Published On February 5, 2024

    It’s been 20 years since I started with ComputerTalk, so it’s an interesting time to reflect on how I got here, what I’ve done, and what made me stay.


  • Introducing ComputerTalk's rebrand

    by Erina Suzuki | Published On January 7, 2024

    In a world that's constantly evolving, so are we. We're kicking off the new year with a rebrand, and we're super excited to share what’s new!


  • Staff Spotlight: Robert Fernandes

    by Robert Fernandes | Published On November 24, 2023

    My journey with ComputerTalk began in September 2021. I worked with a recruiting agency and interviewed with ComputerTalk for an open position on their help desk. I heard back almost immediately and started shortly after.


  • ComputerTalk releases ice 12.1

    by Erina Suzuki | Published On November 22, 2023

    Cloud Contact Center Solution with Tethr and Community WFM Integration

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Staff Spotlight: Bernie Lee

It was that one Spring morning a number of years ago that I made the call (a cold call, in fact). The snow had melted, the ground was just thawing, and trees were starting to bud once again. It was...
Slice of ice Recap: icePhone

On Wednesday, August 2nd, 2023, ComputerTalk presented our latest Slice of ice session. During this session, our Product Trainer, Christina Liu, introduced our new softphone, icePhone.
ComputerTalk’s ice Contact Center Leads in Ease of Customization Category

ComputerTalk is pleased to announce that we have been scored as a leader against competitors in the Ease of Customization category in InfoTech Research Group’s Software Reviews.