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  • Staff Spotlight: Lois Graham

    by Lois Graham | Nov 10, 2022, 04:08 PM

    In this Staff Spotlight, Lois talks about what she does as an Implementation Specialist, how she got to where she is today, and what she loves about working at ComputerTalk.


  • Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!

    by Erina Suzuki | Oct 31, 2022, 12:04 PM

    Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as in overall composite score. The question is, how are these results determined? Continue reading to find out!


  • ComputerTalk is Sponsoring Surrey Hospitals Foundation’s Good Health Telethon and Radiothon

    by Shaundalee Carvalho | Oct 21, 2022, 02:21 PM

    ComputerTalk is pleased to announce that we will be sponsoring Surrey Hospitals Foundation’s 2022 Good Health Telethon and Radiothon on Saturday, October 22nd.


  • Are you attending Microsoft Ignite 2022?

    by Erina Suzuki | Oct 11, 2022, 02:03 PM

    Ignite is an annual conference for developers and IT professionals hosted by Microsoft.


  • Staff Spotlight: Dave Komaromi

    by Dave Komaromi | Jul 8, 2022, 11:57 AM

    It is hard to believe 5 years have flown by and I am deeply rooted in the world of Major Incident Management and Business Continuity Planning at ComputerTalk. After spending 20+ years within the large corporate law firm environment, the shift remains refreshing and challenging.


  • Staff Spotlight: Jennifer Sutcliffe

    by Erina Suzuki | Apr 12, 2022, 09:20 AM

    I am the 7th child out of an 8 child family. I learned early on that I was part of not just a family but a team. There was a big age difference, but that did not stop us from just being family, we were a tribe. We did not just share genetics; we shared goals, aspirations, and core beliefs. Although we are now grown, we choose to spend time together, like no time has passed. Our tribe has grown; no longer just siblings, we have in-laws, children, nieces, nephews, grandchildren, and fur babies.


  • ComputerTalk's #bigUCupdate: 6 Recent Contact Center Trends That Are Here to Stay

    by Shaundalee Carvalho | Jan 28, 2022, 10:29 AM

    This week, ComputerTalk was excited to participate virtually in UC Summit 2022, an event that brought together industry experts to discuss a range of topics related to Unified Communications (UC).

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ComputerTalk's #bigUCupdate: 6 Recent Contact Center Trends That Are Here to Stay

This week, ComputerTalk was excited to participate virtually in UC Summit 2022, an event that brought together industry experts to discuss a range of topics related to Unified Communications (UC).
Staff Spotlight: Jennifer Sutcliffe

I am the 7th child out of an 8 child family. I learned early on that I was part of not just a family but a team. There was a big age difference, but that did not stop us from...
Slice of ice Recap: iceSurvey for ice 11

On Wednesday, July 21st, ComputerTalk presented our latest Slice of ice webinar, iceSurvey. During this session, our Training Specialist, Kathika Uthayakumar, provided an overview of iceSurvey (version 11), explained how to create survey questions and survey runs, showed examples of...