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Staff Spotlight: Jennifer Sutcliffe
by Erina Suzuki | Apr 12, 2022, 09:20 AMI am the 7th child out of an 8 child family. I learned early on that I was part of not just a family but a team. There was a big age difference, but that did not stop us from just being family, we were a tribe. We did not just share genetics; we shared goals, aspirations, and core beliefs. Although we are now grown, we choose to spend time together, like no time has passed. Our tribe has grown; no longer just siblings, we have in-laws, children, nieces, nephews, grandchildren, and fur babies.
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ComputerTalk's #bigUCupdate: 6 Recent Contact Center Trends That Are Here to Stay
by Shaundalee Carvalho | Jan 28, 2022, 10:29 AMThis week, ComputerTalk was excited to participate virtually in UC Summit 2022, an event that brought together industry experts to discuss a range of topics related to Unified Communications (UC).
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Slice of ice Recap: iceSurvey for ice 11
by Shaundalee Carvalho | Jul 30, 2021, 05:11 PMOn Wednesday, July 21st, ComputerTalk presented our latest Slice of ice webinar, iceSurvey. During this session, our Training Specialist, Kathika Uthayakumar, provided an overview of iceSurvey (version 11), explained how to create survey questions and survey runs, showed examples of each modality, and explained how to review survey responses.
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ComputerTalk is a Microsoft Impact Awards Finalist!
by Shaundalee Carvalho | Jul 13, 2021, 11:21 AMComputerTalk is excited to announce that we have been chosen as one of the finalists for Microsoft Canada’s 2021 Community Response Impact Award!
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ComputerTalk is Ready to RISE for BC’s Kids!
by Shaundalee Carvalho | Jun 11, 2021, 01:44 PMComputerTalk is excited to announce that we will be sponsoring RISE for BC’s Kids, an annual television broadcast in support of BC Children’s Hospital Foundation (BCCHF).
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12 Resources to Help you Maximize your ice Contact Center Investment
by Shaundalee Carvalho | Mar 23, 2021, 10:19 AMIt has now been a year since the COVID-19 pandemic began and almost a year since ComputerTalk began our Lunch and Learn/Slice of ice webinar series. The series began with a single webinar devoted to supporting contact centers through the new changes arising from the pandemic and the transition to remote work. However, that one webinar quickly evolved into a monthly series covering a wide range of topics from how-to and support information to ways to enhance your ice Contact Center.
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ComputerTalk Announces General Availability of ice 11
by Shaundalee Carvalho | Feb 24, 2021, 04:10 PM

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