by Shaundalee Carvalho | Jul 30, 2021, 05:11 PM
On Wednesday, July 21st, ComputerTalk presented our latest Slice of ice webinar, iceSurvey. During this session, our Training Specialist, Kathika Uthayakumar, provided an overview of iceSurvey (version 11), explained how to create survey questions and survey runs, showed examples of each modality, and explained how to review survey responses.
by Shaundalee Carvalho | Jul 13, 2021, 11:21 AM
ComputerTalk is excited to announce that we have been chosen as one of the finalists for Microsoft Canada’s 2021 Community Response Impact Award!
by Shaundalee Carvalho | Jun 11, 2021, 01:44 PM
ComputerTalk is excited to announce that we will be sponsoring RISE for BC’s Kids, an annual television broadcast in support of BC Children’s Hospital Foundation (BCCHF).
by Shaundalee Carvalho | Mar 23, 2021, 10:19 AM
It has now been a year since the COVID-19 pandemic began and almost a year since ComputerTalk began our Lunch and Learn/Slice of ice webinar series. The series began with a single webinar devoted to supporting contact centers through the new changes arising from the pandemic and the transition to remote work. However, that one webinar quickly evolved into a monthly series covering a wide range of topics from how-to and support information to ways to enhance your ice Contact Center.
by Shaundalee Carvalho | Feb 24, 2021, 04:10 PM
It’s finally here! We at ComputerTalk are excited to announce the general availability of ice Contact Center 11, our latest version.
by Danielle Wong | May 28, 2020, 03:41 PM
TORONTO, CANADA (PRWEB) MAY 28, 2020 Computer Talk Technology Inc. (“ComputerTalk”) today announces that Direct Routing for ice Contact Center with Microsoft Teams is generally available in our North American cloud sites. This new capability gives customers an alternative to Teams federation. Direct Routing enables calls to be routed to Teams-based agents using a managed SBC network. With faster call setup times than federation, ice allows agents to handle all interactions directly in the Teams client of their choice.
by Shaundalee Carvalho | May 4, 2020, 04:14 PM