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  • Slice of ice Recap: iceSurvey for ice 11

    by Shaundalee Carvalho | Jul 30, 2021, 05:11 PM

    On Wednesday, July 21st, ComputerTalk presented our latest Slice of ice webinar, iceSurvey. During this session, our Training Specialist, Kathika Uthayakumar, provided an overview of iceSurvey (version 11), explained how to create survey questions and survey runs, showed examples of each modality, and explained how to review survey responses.


  • ComputerTalk is a Microsoft Impact Awards Finalist!

    by Shaundalee Carvalho | Jul 13, 2021, 11:21 AM

    ComputerTalk is excited to announce that we have been chosen as one of the finalists for Microsoft Canada’s 2021 Community Response Impact Award!


  • ComputerTalk is Ready to RISE for BC’s Kids!

    by Shaundalee Carvalho | Jun 11, 2021, 01:44 PM

    ComputerTalk is excited to announce that we will be sponsoring RISE for BC’s Kids, an annual television broadcast in support of BC Children’s Hospital Foundation (BCCHF).


  • 12 Resources to Help you Maximize your ice Contact Center Investment

    by Shaundalee Carvalho | Mar 23, 2021, 10:19 AM

    It has now been a year since the COVID-19 pandemic began and almost a year since ComputerTalk began our Lunch and Learn/Slice of ice webinar series. The series began with a single webinar devoted to supporting contact centers through the new changes arising from the pandemic and the transition to remote work. However, that one webinar quickly evolved into a monthly series covering a wide range of topics from how-to and support information to ways to enhance your ice Contact Center.


  • ComputerTalk Announces General Availability of ice 11

    by Shaundalee Carvalho | Feb 24, 2021, 04:10 PM

    It’s finally here! We at ComputerTalk are excited to announce the general availability of ice Contact Center 11, our latest version.


  • ComputerTalk announces general availability of ice for Microsoft Teams with Direct Routing

    by Danielle Wong | May 28, 2020, 03:41 PM

    TORONTO, CANADA (PRWEB) MAY 28, 2020

    Computer Talk Technology Inc. (“ComputerTalk”) today announces that Direct Routing for ice Contact Center with Microsoft Teams is generally available in our North American cloud sites. This new capability gives customers an alternative to Teams federation. Direct Routing enables calls to be routed to Teams-based agents using a managed SBC network. With faster call setup times than federation, ice allows agents to handle all interactions directly in the Teams client of their choice.


  • How to Make the Most of Your Contact Center During the COVID-19 Pandemic

    by Shaundalee Carvalho | May 4, 2020, 04:14 PM

    Society today is in a unique position as a result of the current COVID-19 pandemic. Individuals and businesses everywhere are facing much uncertainty regarding the current circumstances, how long they will last, and what exactly the long-term impacts will be.

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