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How Conversational AI Can Enhance Customer Service in 2025

Customer satisfaction is critical to running a successful business but maintaining a full-time customer service team can be expensive. This has often forced companies into a dilemma: choose between high customer satisfaction with higher operational costs or settle for lower...
ComputerTalk has Secured the Top Position as the Preferred Support Provider

ComputerTalk is excited to share that our customer service team has been rated as 100% effective and knowledgeable by our customers in Info-Tech Research Group’s SoftwareReviews report.
The Power of Agent Evaluations in Customer Service

In the world of customer service, the success of any contact center depends upon the agents' performance.