Knowing how to choose the right contact center vendor is more important than ever in today’s world. It’s not just about staying ahead of technological changes anymore. It’s about adapting to your customer’s ever-evolving expectations and preferences.

Delivering exceptional experiences to customers is non-negotiable for all businesses today. After all, great customer service doesn’t just improve employee retention; it enhances your profits.

Utility companies make the world go around. They’re the organizations responsible for ensuring we all have access to energy, heat, water – everything we need to thrive. The utility contact center acts as the main bridge between these essential businesses and their customers.

Hi, I’m Ryan! I’m thrilled to share a bit about my journey here at ComputerTalk and how my career has evolved over the years. It’s been an exciting ride, filled with opportunities to grow, challenges to overcome, and plenty of amazing people to work with along the way.

Want to know if your outbound call center is achieving the right results – increasing sales, generating leads, and improving customer satisfaction through proactive service? There’s only one way to find out – you need to track the right outbound call center metrics.

This year, Ignite returned to Chicago for the first time since 2015, and that meant an even bigger venue, more days of content, and much better pizza!

Nobody likes waiting in a queue. Waiting in a call center queue can be just as frustrating as waiting in line at a store.