Increase
customer satisfaction by offering personalized call treatment.-
How to Handle Call Spikes in Customer Service Without Sacrificing CX
by Nicole Robinson | Published On August 13, 2025
Learn how to handle call spikes without sacrificing customer experience. This guide shares 10 proven strategies to manage high call volume, improve forecasting, and keep your team ready for potential surges.
-
10 Ways to Improve First Call Resolution
by Nicole Robinson | Published On August 6, 2025
Discover 10 clear ways to solve customer issues on the first call. Cut costs, save time, and keep people coming back to your business.
-
The Step-by-Step Guide to Agent Scorecards
by Gabriel De Guzman | Published On July 23, 2025
For something that plays such a massive role in how customer service teams operate, agent scorecards rarely get the spotlight they deserve.
-
Jessica Hong: Finding Balance and Growth at ComputerTalk
by Jessica Hong | Published On July 22, 2025
Before joining ComputerTalk, I worked at big tech companies — a great experience that taught me a lot and connected me with amazing people I still keep in touch with.
-
10 Easy Ways to Reduce Call Center Costs
by Anastasia Micic | Published On July 17, 2025
Struggling with high call center costs? Discover 10 proven strategies to reduce expenses without sacrificing customer service.
-
Intelligent Virtual Agents (IVAs): Everything You Need to Know
by Nicole Robinson | Published On July 9, 2025---everything-you-need-to-know.png?sfvrsn=c22599c7_1 "Intelligent Virtual Agents (IVAs) - Everything You Need to Know")
Ready to upgrade customer service? This guide breaks down intelligent virtual agents in plain language, what they are, how they work, where they fit, and how to roll one out without overcomplicating things.
-
Agentic AI for Contact Centers: A Complete Guide
by Gabriel De Guzman | Published On July 3, 2025
Agentic AI is transforming contact centers by boosting agent performance, slashing costs, and delivering stellar CX.
Each new generation of consumers introduces new challenges for every business team.
The IVR system is one of the most important tools in any contact center, allowing you to deliver streamlined self-service experiences to customers and manage calls more effectively.
In the higher education sector, the right IVR can streamline everything from handling...
The outbound dialer is a valuable tool in many contact centers, revolutionizing how businesses manage customer communications. These dialing systems can rapidly connect customer service and sales agents with customers, increasing revenue and reducing agent idle time.
