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Return to Office: What It Means for Your Contact Center
by Nicole Robinson | Published On October 22, 2025Across industries, organizations are pushing employees back to the office. Leaders cite collaboration, productivity, and company culture as key reasons for the shift.
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Rethinking the Banking Contact Center with AI in Financial Services
by Nicole Robinson | Published On October 15, 2025
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What is AI Governance? Building Guardrails for Responsible AI
by Gabriel De Guzman | Published On October 9, 2025This guide explores why AI governance matters, how it protects trust and compliance, and the steps organizations can take to build responsible AI programs that balance innovation with safety.
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How AI and Real-Time Data Are Powering Hyper-Personalized Customer Experiences
by Nicole Robinson | Published On October 3, 2025
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Igniting the Future of AI: Our Journey to Microsoft Ignite 2025
by Anastasia Micic | Published On September 26, 2025We’re heading to Microsoft Ignite in San Francisco! Stop by booth #1728 for live demos, connect with our experts, and discover how ComputerTalk is helping organizations embrace the future of AI.
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What it really takes to build a chatbot
by Gabriel De Guzman | Published On September 24, 2025Building a chatbot takes more than plugging in a tool. From clean data and structured knowledge bases to backend integrations and solid architecture, learn what it really takes to design a chatbot that delivers accurate, helpful results — and avoids frustrating your customers.
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Slice of ice Recap: Unlock Insights with Real-Time Dashboards
by Shaundalee Carvalho | Published On September 19, 2025
In the healthcare space, contact centers are crucial to bridging the gap between service providers and patients seeking support, information, or guidance.
You already know that delivering consistently great experiences to your customers is crucial to success in any industry. But, as customer expectations continue to evolve, understanding what customers want and need from your contact center can be complex.
ComputerTalk can be described as a 35-year-old start-up, characterized by its dynamic environment and reliance on fresh graduates. My journey with ComputerTalk began as an enthusiastic new graduate eager to embark on my career. Now, approaching my third year, I...
