Increase
customer satisfaction by offering personalized call treatment.-
Generational Customer Service: Gen Z to Baby Boomers
by Erina Suzuki | Published On February 24, 2025
Learn how customer service expectations differ for Gen Z, Millennials, Gen X, and Boomers. Discover strategies, examples, and tips to adapt your support to each generation.
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Richard Damra: Growth and Development at ComputerTalk
by Richard Damra | Published On February 24, 2025
ComputerTalk provides diverse growth opportunities and a supportive team makes the learning process seamless.
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20 Proven Strategies for Contact Center Workforce Optimization
by Erina Suzuki | Published On February 19, 2025
Learn how to boost efficiency and productivity, reduce costs, and transform customer service with these expert tips for contact center workforce optimization.
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Top 2025 Trends in Customer Service
by Anastasia Micic | Published On February 13, 2025
Ready to transform customer experience in 2025? Discover the top customer service trends shaping today’s landscape, from agentic AI and hyper-personalization to employee experience.
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Proudly Canadian: ice Contact Center and ComputerTalk’s Commitment to Homegrown Innovation
by Shaundalee Carvalho | Published On February 7, 2025
As many Canadians have recently become more conscious about buying Canadian, ComputerTalk is proud to be a Canadian business. As fellow Canadians, we want to say thank you to our customers for choosing to support a homegrown product. If you’re not a customer yet but are currently looking for a Canadian contact center, you’ve come to the right place!
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Contact Center Vendor Support: How to Choose a Partner You Can Rely On
by Nicole Robinson | Published On February 6, 2025
Contact centers are the backbone of customer experience, serving as the first point of contact for resolving issues, answering queries, and building brand loyalty.
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Mastering iceSurvey: Enhancing Customer Feedback with Actionable Insights
by Erina Suzuki | Published On January 31, 2025
On January 22nd, ComputerTalk hosted our latest Slice of ice webinar on iceSurvey, our built-in survey tool designed to capture valuable customer feedback. During this session, our Training & Documentation Specialist, Diane Vasquez, walked attendees through the features, setup, and best practices for using iceSurvey effectively.
In a world that's constantly evolving, so are we. We're kicking off the new year with a rebrand, and we're super excited to share what’s new!
Learn how Microsoft Teams integration empowers call centers to scale efficiently, ensuring seamless operations and exceptional customer experiences.
With the holidays upon us, it’s officially the season for giving! As you think about the different ways you plan on giving this year – to friends, family, or those in need – be sure to consider how you can...
