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Slice of ice Recap: Enhancing Your Contact Center with Chat and Bots
by Gabriel De Guzman | Published On November 7, 2025Uncover how chat and bot capabilities in ice Contact Center simplify workflows and create more efficient, personalized customer experiences.
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Smarter Support, Happier Patients: How AI in Healthcare Services Is Reinventing the Healthcare Call Center
by Nicole Robinson | Published On November 5, 2025
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Why Contact Center AI Could Fail – And What to Do About It
by Anastasia Micic | Published On October 28, 2025AI promises to transform contact centers with smarter routing, faster responses, and better customer experiences - but success isn't guaranteed. This article explores why so many AI projects fail and how leaders can fix the issues before they derail results.
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“I Wanted a New Challenge” - How I Grew My Career at ComputerTalk
by Raymond Caille | Published On October 24, 2025Over the years, I've build a rewarding career at ComputerTalk by embracing new challenges and evolving from technical roles to client-focused ones that push me to grow everyday.
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Return to Office: What It Means for Your Contact Center
by Nicole Robinson | Published On October 22, 2025Across industries, organizations are pushing employees back to the office. Leaders cite collaboration, productivity, and company culture as key reasons for the shift.
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Rethinking the Banking Contact Center with AI in Financial Services
by Nicole Robinson | Published On October 15, 2025
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What is AI Governance? Building Guardrails for Responsible AI
by Gabriel De Guzman | Published On October 9, 2025
Outbound Call Center Metrics: The Metrics You Should be Measuring, and How to Improve Them
Want to know if your outbound call center is achieving the right results – increasing sales, generating leads, and improving customer satisfaction through proactive service? There’s only one way to find out – you need to track the right outbound...
Want to know if your outbound call center is achieving the right results – increasing sales, generating leads, and improving customer satisfaction through proactive service? There’s only one way to find out – you need to track the right outbound...
Microsoft Teams Certified Contact Center vs. Microsoft Dynamics 365 Contact Center
Delivering exceptional experiences to customers is non-negotiable for all businesses today. After all, great customer service doesn’t just improve employee retention; it enhances your profits.
Delivering exceptional experiences to customers is non-negotiable for all businesses today. After all, great customer service doesn’t just improve employee retention; it enhances your profits.
Meet ComputerTalk at Enterprise Connect 2025
We’re super excited to share that we’ll be attending Enterprise Connect 2025 this March! As a leading contact center provider, we’re thrilled to join the ultimate event for communication and collaboration technology. Stop by our booth #1230 to discover...
We’re super excited to share that we’ll be attending Enterprise Connect 2025 this March! As a leading contact center provider, we’re thrilled to join the ultimate event for communication and collaboration technology. Stop by our booth #1230 to discover...
