It is hard to believe 5 years have flown by and I am deeply rooted in the world of Major Incident Management and Business Continuity Planning at ComputerTalk. After spending 20+ years within the large corporate law firm environment, the shift remains refreshing and challenging.

To maximize the benefits of Chatbot and Live Chats to achieve your overall customer service goals, you need to understand what they are and each of their benefits.

Microsoft Teams is one of today’s most popular tools for corporate communications.

By choosing a Microsoft Teams Certified Contact Center, your organization can expect valuable features and capabilities for better performance and customer experiences.

Great customer service is important to any business. Naturally, that means that the contact center you use for customer service is an important decision to make.

If you work at a contact center, you’ve probably encountered angry and frustrated customers from time to time.

Employee burnout is a major problem in call centers. Learn about the signs and best practices to prevent call center burnout.

Contact centers play a vital role in enabling communication between businesses and their customers. They also help build client relationships, resolve issues, and provide opportunities for sales.

In a society heavily impacted by a recent global pandemic, hospitals have been under a strain unlike any seen before in our lifetime. With this and the day-to-day strains of staff shortages and an aging population, the healthcare industry needs all the help it can get. That’s where technology comes in. In addition to the obvious ways that technology can help, like advances in tools for diagnostics and patient care, there are plenty of ways that technology can be of assistance in an administrative or operational capacity. Read on for four operational problems faced by the healthcare industry that technology can help to solve.

Congratulations! You nailed the interview, got the job, and your first day as a call center agent is right around the corner.

I am the 7th child out of an 8 child family. I learned early on that I was part of not just a family but a team. There was a big age difference, but that did not stop us from just being family, we were a tribe. We did not just share genetics; we shared goals, aspirations, and core beliefs. Although we are now grown, we choose to spend time together, like no time has passed. Our tribe has grown; no longer just siblings, we have in-laws, children, nieces, nephews, grandchildren, and fur babies.

Social media is more than replaying cute cat videos, learning recipes from 20-second clips, and discovering trending memes on Twitter. For many organizations, social media is a highly effective tool that can be leveraged as a competitive advantage for their customer service.