Increase
customer satisfaction by offering personalized call treatment.-
What are the REAL costs of no-shows to Healthcare Organizations?
by Erina Suzuki | Sep 6, 2022, 12:12 PM
Due to busy schedules, it is common for patients to forget about upcoming appointments. Unfortunately for healthcare organizations, it is more complicated than just another missed appointment. For them, it can have several negative consequences.
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4 Reasons Why You Need a Ticketing System Integrated With Your Contact Center
by Erina Suzuki | Aug 19, 2022, 03:31 PM
Customers reach out to organizations for a variety of reasons: to update their addresses, to follow up on orders, to change their login credentials, and so on.
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The Ultimate Duo: Everything You Need to Know About Enhancing Your Customer Service with a Chatbot or Live Chat
by Erina Suzuki | Jun 30, 2022, 05:09 PM
To maximize the benefits of Chatbot and Live Chats to achieve your overall customer service goals, you need to understand what they are and each of their benefits.
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The 9 Best Questions to Ask When Evaluating Contact Center Vendors to Avoid Hidden Fees
by Shaundalee Carvalho | Jun 13, 2022, 09:02 AM
Everyone knows that great customer service is important to any business. Naturally, that means that the contact center you use for customer service is an important decision to make. With so many options out there, and the pressure of knowing your organization’s customer service depends on it, it can be a tough decision. The process can be complicated and time-consuming, so it can be especially disappointing when you think you’ve found the perfect solution, only to realize that there are hidden fees that will make it cost more than expected.
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Find out the 6 best practices you need to be using to handle challenging customers today
by Erina Suzuki | May 31, 2022, 03:39 PM
If you work at a contact center, then you’ve probably encountered angry and frustrated customers from time to time. These customers are even more challenging when they start taking their frustrations out on you. But don’t worry – take this opportunity to transform their negative experience into a positive one! Continue reading to learn 6 effective strategies when you’re handling demanding customers.
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The Complete Guide to Preventing Agent Burnout in Call Centers
by Shaundalee Carvalho | May 20, 2022, 09:49 AM
The term “burnout” has been thrown around a lot in recent years. It seems like everyone, from big celebrities to the person in the cubicle next to yours, is talking about it. But what exactly is burnout? Why is it such a problem? And most importantly, how can it be prevented? This blog will answer these questions.
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New Call Center Agents Should Keep These 7 Tips in Mind
by Erina Suzuki | Apr 29, 2022, 02:10 PM
Congratulations! You nailed the interview, got the job, and your first day as a call center agent is right around the corner.
Businesses invest significant resources to generate new leads and convert them into customers. While generating new leads is important for organizations, reducing customer churn for existing customers is just as crucial to any organization’s success.
To maximize the benefits of Chatbot and Live Chats to achieve your overall customer service goals, you need to understand what they are and each of their benefits.
Good customer service is often thought of as simply responding to questions promptly and accurately, which is a good place to start. But when it comes to providing excellent customer service, there’s more to it than that.
