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8 Ways to Increase Revenue Through Your Contact Center
by Kent Mao | Published On February 2, 2024
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See what our customers have to say about us in InfoTech Research Group's report!
by Erina Suzuki | Published On August 18, 2023We are excited to share that ComputerTalk has once again demonstrated its devotion to client satisfaction and received exceptional feedback from our customers in InfoTech Research Group’s SoftwareReviews report. This accomplishment not only reflects our technical excellence but also highlights our dedication to transparency, trustworthiness, and client-centric values.
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Excellent customer service plays a critical role in any organization's success: here's why and how
by Erina Suzuki | Published On July 14, 2023Excellent customer service can forge lasting customer relationships, drive loyalty, and generate positive word-of-mouth.
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What is a Contact Center?
by Erina Suzuki | Published On June 2, 2023A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
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ComputerTalk stands out from its competitors by exceeding client expectations
by Erina Suzuki | Published On May 5, 2023ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.
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How to Maintain a Human Touch While Embracing Customer Service Automation
by Nicole Robinson | Published On April 6, 2023
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How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2
by Shaundalee Carvalho | Published On March 8, 2023
ComputerTalk stands out from its competitors by exceeding client expectations
ComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.
How ice Contact Center is Addressing Businesses’ Top 3 Customer Service Challenges - Part 1
A 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
8 Ways to Increase Revenue Through Your Contact Center
Many companies are realizing that their contact center can be more than just a cost center.