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6 Ways to Spread Love to Your Customers

It’s Valentine’s Day, and love is in the air! While you’re thinking about ways to make your loved ones feel special, don’t forget the importance of making your customers feel special too. Businesses can’t exist without customers to support them,...
The Complete Guide to Handling Challenging Customers

If you work at a contact center, you’ve probably encountered angry and frustrated customers from time to time.
What are the REAL costs of no-shows for Healthcare Organizations?

Due to busy schedules, it’s common for patients to forget about upcoming appointments. Unfortunately for healthcare organizations, this can lead to several negative consequences.