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What is a Contact Center?
by Erina Suzuki | Jun 2, 2023, 03:16 PMA contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.
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ComputerTalk stands out from its competitors by exceeding client expectations
by Erina Suzuki | May 5, 2023, 02:46 PMComputerTalk is excited to announce that we’re scored a leader in exceeding client expectations in InfoTech Research Group’s SoftwareReviews.
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How to Maintain a Human Touch While Embracing Customer Service Automation
by Nicole Robinson | Apr 6, 2023, 05:20 PM
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How ice Contact Center is Addressing Businesses’ Top Customer Service Challenges – Part 2
by Shaundalee Carvalho | Mar 8, 2023, 11:11 AMA 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
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How ice Contact Center is Addressing Businesses’ Top 3 Customer Service Challenges - Part 1
by Shaundalee Carvalho | Jan 31, 2023, 03:44 PMA 2022 Gartner publication identified some of the top customer service challenges that organizations expect to face. Learn how ice Contact Center can help organizations address these challenges.
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What are the REAL costs of no-shows to Healthcare Organizations?
by Erina Suzuki | Sep 6, 2022, 12:12 PMDue to busy schedules, it is common for patients to forget about upcoming appointments. Unfortunately for healthcare organizations, it is more complicated than just another missed appointment. For them, it can have several negative consequences.
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4 Reasons Why You Need a Ticketing System Integrated With Your Contact Center
by Erina Suzuki | Aug 19, 2022, 03:31 PM


