My journey first started at ComputerTalk back in 2019, right out of university, on the Application Development team.

At ComputerTalk, innovation never stops — and we’re excited to announce that our newest version, ice 15, is now generally available as of May 5th, 2025!

Microsoft recently announced Microsoft Teams Phone extensibility at Enterprise Connect. ComputerTalk is excited to work with Microsoft on another early adopter project, continuing our commitment to innovation and seamless integration within the Microsoft ecosystem.

Think that call centers are just for managing customer-facing communications? Think again. In today’s fast-paced and ever-evolving business world, your employees need a streamlined and intuitive way to access support, share information, and submit inquiries too. That’s where an internal call center comes in to turbocharge team alignment.

Looking to enhance customer interactions and boost satisfaction? Discover best practices for contact centers using customer engagement solutions.

ComputerTalk provides diverse growth opportunities and a supportive team makes the learning process seamless.

Learn how customer service expectations differ for Gen Z, Millennials, Gen X, and Boomers. Discover strategies, examples, and tips to adapt your support to each generation.

Learn how to boost efficiency and productivity, reduce costs, and transform customer service with these expert tips for contact center workforce optimization.

Ready to transform customer experience in 2025? Discover the top customer service trends shaping today’s landscape, from agentic AI and hyper-personalization to employee experience.

As many Canadians have recently become more conscious about buying Canadian, ComputerTalk is proud to be a Canadian business. As fellow Canadians, we want to say thank you to our customers for choosing to support a homegrown product. If you’re not a customer yet but are currently looking for a Canadian contact center, you’ve come to the right place!

Contact centers are the backbone of customer experience, serving as the first point of contact for resolving issues, answering queries, and building brand loyalty.

On January 22nd, ComputerTalk hosted our latest Slice of ice webinar on iceSurvey, our built-in survey tool designed to capture valuable customer feedback. During this session, our Training & Documentation Specialist, Diane Vasquez, walked attendees through the features, setup, and best practices for using iceSurvey effectively.