Learn about what’s new in ice Contact Center 15.2, including iceAI Studio, video calling, screen sharing, automated personally identifiable information redaction, granular permissions, and more.

Discover the seven signs you’ve outgrown Microsoft Teams call queues and learn when to improve your setup or move to a Teams contact center.

Over the years, I've had the opportunity to take on new challenges, learn from those around me, and grow through the work I do at ComputerTalk.

Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.

Long customer wait times aren’t only caused by headcount issues alone. See how routing, repeat contacts, slow tools, and poor queue design keep customers waiting.

Microsoft Ignite has been a fixture on our calendar for years, and we’re excited to be heading back this November. But more importantly, we’re looking forward to the conversations shaping the future of customer experience, business communications, and the modern contact center.

See how AI knowledge management keeps contact center AI accurate, up-to-date, and useful for customers, AI Agents, and Agent Assist teams.

Is your municipal contact center keeping up with citizen expectations? Discover 10 signs it may be time to modernize your municipality’s contact center.

Is your education contact center ready for the start of term? Here’s how you can make sure you’re prepared for queues, student self-service, reporting, and more.

In today’s dynamic landscape, where customer expectations are constantly evolving and technological advancements like AI are reshaping how businesses operate, the contact center space stands at the forefront of this transformation. As customer preferences are shifting, organizations are looking to stay ahead of the game by enhancing their contact centers with Microsoft Teams.

Learn why customers abandon self-service when automation adds work, and how contact centers can turn broken journeys into faster resolutions.

Compare the top 10 Microsoft Teams contact centers in 2026. Learn the 3 integration models, key features, and how to choose the right solution for your business.