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Want to see ice Contact Center in action? Come see us at CCW on June 22-25, 2026. Get exposed to the latest in CX automation.

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ComputerTalk Blog

One Opportunity with Endless Possibilities

Discover how one ComputerTalk employee turned a Help Desk opportunity into a growing career journey, supported by a culture of connection, mentorship, and internal mobility.

Company News and Culture

Bring Your Own Carrier to Your Microsoft Teams Contact Center: What It Means and How It Works

Bring your own carrier (BYOC) lets you keep your existing telephony provider while modernizing your contact center in Microsoft Teams. Learn how Direct Routing, certified SBCs, and ComputerTalk's ice Contact Center make the move practical.

Microsoft Teams

AI Use Cases in Retail Contact Centers: Transforming Customer Experience at Scale

Retail support is complex. AI can simplify it. Explore the top use cases for AI in retail contact centers — from smarter routing and chatbots to fraud detection and workforce planning.

Customer Experience

Slice of ice Recap: Go Beyond the Basics of iceReporting

Our latest Slice of ice webinar covered lesser-known contact center reports that can help you better understand performance, uncover hidden trends, and make more informed decisions.

How Real Estate Contact Centers Improve Lead Response and Conversion Rates

Learn how real estate companies use contact centers to respond to leads faster, increase conversions, and never miss an opportunity.

ComputerTalk’s ice Contact Center Version 15.2 – Coming Soon!

ComputerTalk Version 15.2 delivers AI-powered self-service, stronger security and privacy controls, and expanded omnichannel tools like video and screen sharing to improve efficiency, compliance, and customer experience.

Company News and Culture

Contact Center Data Security: Redacting Personally Identifiable Information Without Hurting CX

Learn how our AI-powered redaction of personally identifiable information from contact center recordings and transcripts helps improve security.

Information Security

How to Keep a Consistent Brand Voice Across Contact Center Channels

Learn how contact centers can maintain a consistent brand voice across chat, email, phone, and SMS without scripting every interaction.

Customer Experience

ComputerTalk Is Heading to CCW Las Vegas 2026

ComputerTalk is heading to CCW Las Vegas 2026 as a sponsor. Come see ice Contact Center and iceAI Studio in action, or book a demo to see how we help enterprise contact centers reduce costs, scale self-service, and get real ROI from AI.

Company News and Culture

How to Build a Business Case for AI in Your Contact Center that Finance Approves

Learn how to build a compelling business case for AI in your contact center, from quantifying costs to addressing risk and getting leadership to say yes.

Making the Case for Contact Center ROI in 2026 and Beyond

Struggling to justify contact center investments to finance? Learn how to translate operational metrics into financial outcomes — cost per resolution, revenue at risk, and risk reduction — in a way that holds up to CFO scrutiny.

Contact Center Migration Checklist: On-Prem to Cloud

Learn everything you need to know about migrating your contact center from on-premises to cloud.