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  • What is a Contact Center?

    by Erina Suzuki | Published On June 2, 2023

    A contact center is crucial to any business, as it manages all inbound and outbound customer communications. The scope of a contact center includes channels such as email, text messages, social media platforms, and live chats.


  • 3 Ways to Improve Efficiency in Your Contact Center

    by Shaundalee Carvalho | Published On September 14, 2022

    Here are a few best practices that you can use in your contact center to boost efficiency.


  • 15 Ways to Use a Contact Center in Various Industries

    by Shaundalee Carvalho | Published On August 26, 2022

    When you think of contact centers, you might just think of agents answering customers’ questions. While this is one common use for contact centers, that’s not all they do. From appointment booking services to help desks and everything in between, contact centers are used by all kinds of organizations across all industries.


  • 6 Ways to Spread Love to Your Customers

    by Shaundalee Carvalho | Published On February 14, 2022

    It’s Valentine’s Day and love is in the air! While you’re thinking about ways to make your loved ones feel special, don’t forget the importance of making your customers feel special too. Businesses can’t exist without customers to support them, so don’t forget to support them in return. Below, find 6 ways that you can make your customers feel loved, on Valentine’s Day and always!


  • The Four Pillars of Customer Service: Resource Management

    by Erina Suzuki | Published On January 6, 2022

    Oftentimes, we hear organizations emphasizing the importance of customer experience. While the customer experience plays a dominant role for organizations, the employee experience usually gets overlooked.


  • The Four Pillars of Customer Service: Getting Connected

    by Shaundalee Carvalho | Published On December 10, 2021

    Good customer service is often thought of as simply responding to questions promptly and accurately, which is a good place to start. But when it comes to providing excellent customer service, there’s more to it than that.


  • Slice of ice Recap: Expanding your Contact Center with iceChat

    by Shaundalee Carvalho | Published On June 29, 2021

    On Wednesday, June 16th, ComputerTalk presented our latest Slice of ice webinar, Expanding your Contact Center with iceChat. During this session, our Training Specialist, Kathika Uthayakumar, discussed challenges faced by organizations and customers, how iceChat works, how it can help with these challenges, and options for expanding iceChat even further.

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Slice of ice Recap: Expanding your Contact Center with iceChat

On Wednesday, June 16th, ComputerTalk presented our latest Slice of ice webinar, Expanding your Contact Center with iceChat. During this session, our Training Specialist, Kathika Uthayakumar, discussed challenges faced by organizations and customers, how iceChat works, how it can help...
The Four Pillars of Customer Service: Resource Management

Oftentimes, we hear organizations emphasizing the importance of customer experience. While the customer experience plays a dominant role for organizations, the employee experience usually gets overlooked.
The Evolution of a Contact Center’s Role in a Pandemic

The past year has been a difficult and unprecedented time for many organizations. Governments and businesses have needed to adapt to the changing needs of their citizens and their customers, from emergency benefits programs and high inquiry volumes to COVID-19...